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Ok, I think I fixed it. I went into the bios and enabled VMD mode and that stopped the system from freezing when I installed the drive but now I need to reinstall windows as it cannot detect the operating system anymore

See I tried it in the slot where the original SSD was in to see if it mattered and it worked fine but once I put it in the secondary port it just freezes up the whole system

Chassis & Display Elimina Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) Intel® Core™ i7 Eight Core Processor 11800H (2.4GHz, 4.6GHz Turbo) Memory (RAM) 8GB Corsair 2133MHz SODIMM DDR4 (2 x 4GB) Graphics Card NVIDIA® GeForce® RTX 3050 - 4.0GB GDDR6...

Hi, I got my laptop little over a year ago now and everything is going great with it. Recently however I have tried to install a secondary m.2 SSD into the available slot and when I boot up the laptop it freezes and the OS doesn’t boot up until I take the SSD out. Would this be a software...

Thankyou very much for your help. It's a shame that this happened but I guess it can't be helped. I'll arrange an rma. Thankyou

How do I arrange an rma?

I can't understand it tho cuz it's a brand new computer

Would this be a software issue? Or perhaps a hardware issue?

I tried that and even in the bios the screen isnt displaying properly. It's just very dim so I have to shine a light on it to see anything

Yeah, I created the windows install usb using windows media creator. When I went to install windows I deleted all partitions and installed it to the drive. I used windows update for most of the drivers except for the Nvidia and intel graphic drivers

As I said, I used a torch and shined it on the display to reinstall windows. I then used an external monitor to apply updates and install the Intel and Nvidia drivers from their websites

Chassis & Display Elimina Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) Processor (CPU) Intel® Core™ i7 Eight Core Processor 11800H (2.4GHz, 4.6GHz Turbo) Memory (RAM) 8GB Corsair 2133MHz SODIMM DDR4 (2 x 4GB) Graphics Card NVIDIA® GeForce® RTX 3050 - 4.0GB GDDR6 Video...

Yea, here's the invoice from my order if that helps?

Yea, it is on full but still very dark. I don't know how to fix it. Tried so many tutorials and fixes online to no avail

Hi, hoping to get some help. As of writing this I got my laptop yesterday and been using it. As soon as I got and turned on my device the screen was very dim. So dim in fact that the only solution to see anything on the screen was to shine a torch on it. I reinstalled windows and updated all the...

Ok, thanks. I'm sure it does since my order has an 11th gen core i7 but I guess it doesn't hurt to double check with pcs. Thanks

Hi, I ordered a laptop and I was just curious about it so I have a question. Does it come with a tpm 2.0 module included with it? This is so windows 11 is supported when it eventually comes out. Many thanks, Ethan