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These steps were all performed before seeking advice here. I don't think it's enviromental as it happens pretty much as soon as the system comes under load and I have since switched internet providers with a different router and a different location (room)

Hi, Yeah I thought about that as a cause for the damage but they seemed fairly tidily install when I first looked for the issue. I will try and repair the damage and see if it's fixable. Failing that I'll order some new cables anyway as it would be another possible cause removed. Plus never...

Did you notice the image with the damaged exposed cable? I'm going to try and repair it to see if it makes a difference. Such a weird issue that I'm wondering if it's when the machine starts drawing power and heat that it's somehow affecting the card through that wire

There is no secondary slot that I know of.. Tested with Ethernet and the issue isn't present, however whilst looking inside machine at the card noticed this on of the connectors to the network card (as seen in picture attached) how does this even happen? Weird again however whilst testing a...

I got the new laptop this one was shutdown for sale. The issue wasn't present then so the replacement card wasn't installed. When I returned my new laptop. Drivers are all up to date was the first thing I tried when issue presented itself. Such an unusual issue as I've mentioned previously it...

This card is a new one sent out from PCS. Swapped them over last night before posting here. It's really curious as it's working normally now but then when I start a game the internet drops out but the connection stays. Would any other logs shed any light on this?

Hi, While my current ionico 16 is back with PCS on a RMA I'm currently using my Nova 15. However whenever I start a program or game the internet drops. The wireless remains connected however the internet cuts out. Other devices stay connected. I've tried a few fixes including setting band to...

I think I'm following you. Hardware failure not driver. Wonder why the sound is now gone? This is a real shame been enjoying this machine. Hopefully it's a quick fix. Thanks for the insights hopefully be helpful with the repair.

OS was reinstalled on Wednesday upon suggestion by PCS tech support. It's going back Tuesday. I've lost sound now as well and I'm really unsure whats wrong with it now. link to minidumps https://drive.google.com/file/d/1tleCxjmUhmwjTc1rBNXAZBh32DJu7C2M/view?usp=sharing

https://drive.google.com/file/d/1IiXQM4xJ41qwD16lor_B-EPdUjaROGwO/view?usp=drive_link

Won't allow the zipped file to be uploaded here.

powered up the laptop this morning the GPU is active but the temps are running in the high 90's which could explain the bsod. However after only opening it yesterday and repasting surely this isn't the issue. Looks like PCS will have to solve this one

Since typing this it's BSOD twice and again does not detect the NVIDIA gpu as it's code 45 again not connected.

Hi all, Bought an ionico 16 in April and aside from an issue with sound its been a great machine. Tuesday I got a BSOD whilst gaming. Came back up and checked for overheating etc. Then noticed screen had darkened. Looked at device manager to find my RTX4070 card missing, it was found after...

They are usb-c. I haven't tried through the jack. Good suggestion for troubleshooting it. I'll find a pair and put them through the jack. I'll download the GOM see if it removes the issue. Norton was off from the start I'm not a fan of it.

Chassis & Display Ionico Series: 16" Matte QHD 240Hz sRGB 100% LED Widescreen (2560x1600) Processor (CPU) Intel® Core™ i9 14 Core Processor 13900H (5.4GHz Turbo) Memory (RAM) 16GB Corsair 4800MHz SODIMM DDR5 (1 x 16GB) Graphics Card NVIDIA® GeForce® RTX 4070 - 8.0GB GDDR6 Video RAM - DirectX®...

there isn't any crackling through my headset. I'm not always wearing one however. I use apps mainly but I do watch downloaded files

Hi, Purchased a new laptop a few weeks back, Had purchased some m2 drives for it so asked for it to come without Windows 11 and when it arrived installed the new drives and put on win11 along with all the drivers from the PCSpecialist however I'm still suffering crackling with audio. Not...

so the previous iteration of the ionico 17.3 that came with the same refresh rate screen and the 30 series cards was also underpowered?

Budget chassis? the machine is almost £2000. I'll just cancel. It isn't catering to all ranges when there is only one screen option and none of the gfx cards available are powerful enough to run it sufficiently. If its budget why is it being fitted with such a high refresh rate screen?