"a media driver your computer needs is missing" when installing windows

[Reagan]

Hi everyone,



I recently had to change my C drive due to it having some issues. I installed my new one and went to install windows 10 onto it. I created the usb bootable drive. When I booted the laptop. When I was going through the process a message popped up saying "A media driver your computer needs is missing". I have attempted all the USB ports on the laptop and even tried a different USB stick and had no luck. I attempted searching for the driver and placing the files onto another USB in hope of installing the driver needed but every driver I have tried from Intels website has not worked. Any help would really be appreciated as I need my laptop for work and university. Below are my specs if they help. Thanks again for any help!



Processor (CPU)

Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)

Memory (RAM)

16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)

Graphics Card

NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1

1st M.2 SSD Drive

1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

Partitions: 1000GB

1st Storage Drive

128GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)

 

[SpyderTracks]

can you copy and paste the full specs from the order page?

What make and model is the new drive?

When did this message pop up? At what point in the installation?

 

[Reagan]

can you copy and paste the full specs from the order page?

What make and model is the new drive?

When did this message pop up? At what point in the installation?

Chassis & Display
Optimus Series: 17.3" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

Partitions: 1000GB
1st Storage Drive
128GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)

Partitions: 128GB
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 10 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland



The new drive was an exact replica as the one I replaced. (1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

It happens when I press "Install now" on the windows setup window right after selecting the language, time and keyboard layout. It says setup is starting and then the message pops up.

 

[SpyderTracks]

Chassis & Display
Optimus Series: 17.3" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

Partitions: 1000GB
1st Storage Drive
128GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)

Partitions: 128GB
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

C8HFJ-N8423-BJXMP-W2T3T-9KXQQ
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 10 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Dimensions & Weight
Dimensions (w x d x h)
395.7mm x 260.8mm x 30.05mm
Weight
2.5KG
Colour
Black
Chipset
Processor Support
Intel® Core™ or AMD® Ryzen™ CPUs
Memory
Memory Type
Supports DDR4 2666MHz
Number of Modules
2 x Modules
Maximum Supported Memory
64GB
Hard Drive Capacity
Hard Drive Type
1 x 7mm, 2.5" S-ATA HDD support (With Intel processors only)
M.2 Port
2 x M.2 2280 SSD Ports, 1 x WLAN M.2 2230
Display & Graphics
Graphics
Choice of graphics cards - refer to configurator.
Screen Size
17.3 inch Widescreen
Native/Maximum Resolution
1920 x 1080
Refresh Rate
Please refer to configurator.
NTSC
Please refer to configurator.
Audio
Channels
2 channel HD Audio
Connections
Microphone-in and headphone-out
Speakers
2 x 2W Stereo Speakers
Integrated Microphone
Yes
Communications
Wireless Support
Wireless LAN 802.11ax/ac/b/g/n (M.2 Interface)
Bluetooth Support
Bluetooth V5.0 module support
Keyboard & Mouse
Keys
Single zone RGB backlit keyboard
Language Support
Multi-Language support
Pointing Device | Touchpad Mouse
Touchpad Pointing Device with left/right click
Backlit Keyboard
Yes
Memory Card Reader
Memory Card Reader
3-in-1 Card Reader (SD/SDHC/SDXC)
Ports
LAN
1 x RJ-45 jack
USB
1 x USB 3.1 Port (Type C), 2 x USB 3.1 Ports, 1 x USB 2.0 Port
Display
1 x HDMI Port, 2 x Mini Display Port
Microphone-IN
1
Headphone-OUT
1
DC-in
1
Webcam
Webcam
1.0 MP Webcam
Battery & Power Lead
Battery Capacity
3 Cell Lithium-Ion, 46.74WH
Typical Battery Life
Up to 4 Hours
Battery Type
Integrated
Power Lead & AC Adpater
1 x Power Lead included with AC Adapter
Security
Kensington Lock
Yes

The new drive was an exact replica as the one I replaced. (1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

It happens when I press "Install now" on the windows setup window right after selecting the language, time and keyboard layout. It says setup is starting and then the message pops up.

So the very first part of a windows install asks you which driver to install it to, is it showing the drive correctly?

And are you using the latest windows installer direct from Microsoft or one you’ve had from before?

 

[Reagan]

So the very first part of a windows install asks you which driver to install it to, is it showing the drive correctly?

And are you using the latest windows installer direct from Microsoft or one you’ve had from before?

Unfortunately, unlike my previous experiences of installing windows it doesn't take me to the drive select option, instead it takes me to a completely different screen. It asks me to browse and select the "device driver".

It was a new media creation tool I downloaded last night.

 

[SpyderTracks]

Unfortunately, unlike my previous experiences of installing windows it doesn't take me to the drive select option, instead it takes me to a completely different screen. It asks me to browse and select the "device driver".

It was a new media creation tool I downloaded last night.

Yes, so it’s requiring a raid driver to be able to read the ssd

You just need to point it to the Intel IRST driver, should be available in your account

 

[SpyderTracks]

Chassis & Display
Optimus Series: 17.3" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

Partitions: 1000GB
1st Storage Drive
128GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)

Partitions: 128GB
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

C8HFJ-N8423-BJXMP-W2T3T-9KXQQ
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 10 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Dimensions & Weight
Dimensions (w x d x h)
395.7mm x 260.8mm x 30.05mm
Weight
2.5KG
Colour
Black
Chipset
Processor Support
Intel® Core™ or AMD® Ryzen™ CPUs
Memory
Memory Type
Supports DDR4 2666MHz
Number of Modules
2 x Modules
Maximum Supported Memory
64GB
Hard Drive Capacity
Hard Drive Type
1 x 7mm, 2.5" S-ATA HDD support (With Intel processors only)
M.2 Port
2 x M.2 2280 SSD Ports, 1 x WLAN M.2 2230
Display & Graphics
Graphics
Choice of graphics cards - refer to configurator.
Screen Size
17.3 inch Widescreen
Native/Maximum Resolution
1920 x 1080
Refresh Rate
Please refer to configurator.
NTSC
Please refer to configurator.
Audio
Channels
2 channel HD Audio
Connections
Microphone-in and headphone-out
Speakers
2 x 2W Stereo Speakers
Integrated Microphone
Yes
Communications
Wireless Support
Wireless LAN 802.11ax/ac/b/g/n (M.2 Interface)
Bluetooth Support
Bluetooth V5.0 module support
Keyboard & Mouse
Keys
Single zone RGB backlit keyboard
Language Support
Multi-Language support
Pointing Device | Touchpad Mouse
Touchpad Pointing Device with left/right click
Backlit Keyboard
Yes
Memory Card Reader
Memory Card Reader
3-in-1 Card Reader (SD/SDHC/SDXC)
Ports
LAN
1 x RJ-45 jack
USB
1 x USB 3.1 Port (Type C), 2 x USB 3.1 Ports, 1 x USB 2.0 Port
Display
1 x HDMI Port, 2 x Mini Display Port
Microphone-IN
1
Headphone-OUT
1
DC-in
1
Webcam
Webcam
1.0 MP Webcam
Battery & Power Lead
Battery Capacity
3 Cell Lithium-Ion, 46.74WH
Typical Battery Life
Up to 4 Hours
Battery Type
Integrated
Power Lead & AC Adpater
1 x Power Lead included with AC Adapter
Security
Kensington Lock
Yes

The new drive was an exact replica as the one I replaced. (1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

It happens when I press "Install now" on the windows setup window right after selecting the language, time and keyboard layout. It says setup is starting and then the message pops up.

You need to remove your windows key btw before someone steals it

 

[Reagan]

You need to remove your windows key btw before someone steals it

Good point I completely forgot about that! Thanks!

 

[Reagan]

Yes, so it’s requiring a raid driver to be able to read the ssd

You just need to point it to the Intel IRST driver, should be available in your account

Where do I find the Intel IRST driver?

 

[Reagan]

This is what I found under my account download section

 

[SpyderTracks]

This is what I found under my account download section
View attachment 40612

It’s right there in the middle

 

[Reagan]

It’s right there in the middle

I just downloaded the 05_IRST_W10.zip, unzipped it and put it on another USB. I booted the laptop up again and pointed it to that folder and it says "No device drivers were found. Make sure that the installation media contains the correct drivers, then click OK." I have tried pointing it to the PreOS folder with PEIM, RaidDriver_EFI_PV and RaidDriver_Legacy_PV and still got the no device drivers found. I then went to the Installer folder and selected the Optane and RST folders and still got the same message. Really sorry if I am missing something really simple I've been at this since 6am this morning lol

 

[Reagan]

I just downloaded the 05_IRST_W10.zip, unzipped it and put it on another USB. I booted the laptop up again and pointed it to that folder and it says "No device drivers were found. Make sure that the installation media contains the correct drivers, then click OK." I have tried pointing it to the PreOS folder with PEIM, RaidDriver_EFI_PV and RaidDriver_Legacy_PV and still got the no device drivers found. I then went to the Installer folder and selected the Optane and RST folders and still got the same message. Really sorry if I am missing something really simple I've been at this since 6am this morning lol

I just pointed it to the F6 folder and found an Intel(R) 400 series chipset family SATA AHCI controller. I clicked it and selected next and got a message saying "No new devices drivers were found. Make sure the installation media contains the correct drivers, then click OK"

 

[SpyderTracks]

You’re painting it to the specific .inf file? If it’s a packaged driver ie an exe or msi you’d have to extract it so you have the actual driver file.

 

[SpyderTracks]

How To Load The Intel Rapid Storage Technology Driver To Install An Operating System On An NVMe Storage Drive | Dell UK

Obviously this is for a dell driver but the process is the same

 

[Reagan]

You’re painting it to the specific .inf file? If it’s a packaged driver ie an exe or msi you’d have to extract it so you have the actual driver file.

I followed the process and got the option to install Intel(R) 400 series chipset family SATA AHCI controller, however, when I install it a pop up comes up saying "No new devices drivers were found. Make sure the installation media contains the correct drivers, then click OK."

 

[SpyderTracks]

I followed the process and got the option to install Intel(R) 400 series chipset family SATA AHCI controller, however, when I install it a pop up comes up saying "No new devices drivers were found. Make sure the installation media contains the correct drivers, then click OK."

Possible that version is too far out of date, try the latest

Intel® Rapid Storage Technology Driver Installation Software with Intel® Optane™ Memory (10th and 11th Gen Platforms)

The Intel® Rapid Storage Technology (Intel® RST) Driver (18.7.6.1010.3) supports the configuration and enabling of multiple features.

www.intel.com

 

[SpyderTracks]

I am working on the assumption that you’ve verified the drive is seen in the BIOS?

 

[Reagan]

I am working on the assumption that you’ve verified the drive is seen in the BIOS?

Yeah the drive itself (the m.2) is visible in BIOS I just can't get the windows 10 creation tool to install windows onto the machine. I have contacted PC specialists to see if they can help I am completely lost at this point lol

 

[SpyderTracks]

Yeah the drive itself (the m.2) is visible in BIOS I just can't get the windows 10 creation tool to install windows onto the machine. I have contacted PC specialists to see if they can help I am completely lost at this point lol

to be honest, I would not mess around and just install windows 11 anyway. Windows 10 is in it's end days, and 11 is far better.