Hello,
I've chosen to use this forum to raise this issue, however my dealings with your company so far would lead me to believe that this will have about as much effect as a chocolate fire guard.
I first placed my order for my laptop on the 28th May, after the purchase had been accepted I was told the Laptop would take 20 days to complete due to the obvious effects of Covid-19.
I was also told that I would be continuously updated on what stages my laptop was at, this ofcourse was nice to hear.
That's where all the good points finish.
As time went on and deadline after deadline was not met I raised the issue with your complaints team, I ofcourse understand the recent pandemic has effected eveyeone, Including myself.
However the recent pandemic is absolutely no excuse for the way in which I a customer has been treated, the fact I've had to use this service to just try get a response is a joke, to be honest it's a disgrace.
I have constantly been lied too by members of your workforce, mistakes can ofcourse happen, which I would accept, but every single person in your company that has bothered to email me back has made he same mistake with dates, and then blamed Covid as the course.
If Covid is the course then how is it I have been told the Laptop has reached the testing phase (which means it has been completed), then to be told that it's ready for shipping and will be with me within certain a week.
Which of course hasn't happened.
I dont wish to waste even more of my time typing emails to you, as I've wasted hours of my time already, it's the 31/7/2020, I was told I would have the laptop my 24.6.2020 at the latest.
Even if the laptop was going to be late, but I was etleast kept in the loop to what was going on, and not treated like an idiot I'd be happy, as I am excited to receive a new gaming laptop, having said that, if your customer service is anything to go by I wont be holding my breath.
If you where unable to process orders you should not of taken so many on.
I am unable to attach the emails showing my correspondence between myself and your colleagues, so please read them if you are able to.
The last one which was the one which has made myself write these complaints, not only was it patronizing and rude, it also stated that my laptop would arrive early this week, yet again another lie and deadline missed once again, as it's now Friday and will be a whole new month tomorrow.
I've chosen to use this forum to raise this issue, however my dealings with your company so far would lead me to believe that this will have about as much effect as a chocolate fire guard.
I first placed my order for my laptop on the 28th May, after the purchase had been accepted I was told the Laptop would take 20 days to complete due to the obvious effects of Covid-19.
I was also told that I would be continuously updated on what stages my laptop was at, this ofcourse was nice to hear.
That's where all the good points finish.
As time went on and deadline after deadline was not met I raised the issue with your complaints team, I ofcourse understand the recent pandemic has effected eveyeone, Including myself.
However the recent pandemic is absolutely no excuse for the way in which I a customer has been treated, the fact I've had to use this service to just try get a response is a joke, to be honest it's a disgrace.
I have constantly been lied too by members of your workforce, mistakes can ofcourse happen, which I would accept, but every single person in your company that has bothered to email me back has made he same mistake with dates, and then blamed Covid as the course.
If Covid is the course then how is it I have been told the Laptop has reached the testing phase (which means it has been completed), then to be told that it's ready for shipping and will be with me within certain a week.
Which of course hasn't happened.
I dont wish to waste even more of my time typing emails to you, as I've wasted hours of my time already, it's the 31/7/2020, I was told I would have the laptop my 24.6.2020 at the latest.
Even if the laptop was going to be late, but I was etleast kept in the loop to what was going on, and not treated like an idiot I'd be happy, as I am excited to receive a new gaming laptop, having said that, if your customer service is anything to go by I wont be holding my breath.
If you where unable to process orders you should not of taken so many on.
I am unable to attach the emails showing my correspondence between myself and your colleagues, so please read them if you are able to.
The last one which was the one which has made myself write these complaints, not only was it patronizing and rude, it also stated that my laptop would arrive early this week, yet again another lie and deadline missed once again, as it's now Friday and will be a whole new month tomorrow.