In light of the recent economic and social conditions relating to Coronavirus (COVID-19), we would like to reassure our customers that we are doing everything in our power to ensure that there is minimal disruption to the fulfilment of orders placed with us.
We have taken steps to ensure that the health and safety of our staff and customers remains prioritised, and we have implemented further procedures to ensure safe working practices.
We have a small number of production staff who are following government guidelines and self-isolating, but in response to this we are also recruiting further staff to help cope with demand.
Number of Orders
COVID-19 has resulted in PCSpecialist receiving a large influx of orders, presumably down to two reasons:
- There has been an increase in people working from home, resulting in an increased demand for computers, laptops and AIO PCs.
- Some people have more free time at the moment due to being at home, and are increasing their online shopping expenditure.
Supply Chain Management
As a supplier of high-end computing solutions, there are thousands of companies across multiple continents who contribute to the manufacture of computer components. We are fortunate enough to have ample warehouse storage capacity with 5+ months stock on some products, but some product lines could fall into constraint over the coming months. We are working to minimalise such constraints where possible, and we offer a broad range of products which will allow for alternative choices should a component become unavailable.
As a result of the above, the lead times that we are working towards might be impacted, and we ask that our customers please bear with us during this period. We are trying our best to avoid any disruption where possible.
You can still contact the Customer Service Team for Sales & Tech Support via phone, email or live chat during opening hours. We are still extremely busy and as a result we are taking a longer than average to answer your calls and reply to your emails, so we ask that customers wait a reasonable amount of time before contacting us for any order tracking queries. The most up to date information for your order will be provided via the automated update emails that are sent for each stage of the production process.
We would like to apologise for any inconvenience caused, please do not hesitate to contact us on 0333 011 7000 should you have any further concerns.