Insurance


For your peace of mind, we offer the option to protect your purchase with insurance which includes accidental damage, liquid damage and optionally theft. Protection is covered worldwide and will enable a fast repair or replacement should anything go wrong.

Collect and Return Warranties

When purchasing a collect and return warranty, you have the peace of mind in knowing that there will be no cost involved should a problem occur - you can simply box up the computer in its original packaging and our courier will call round on a working day convenient to you to collect the computer. We will then repair your computer and return it to you free of any carriage charges.


Our warranty options look like this:

Warranty Service

3 Year Standard Return-to-Base

3 Year Silver Return-to-Base

3 Year Gold Return-to-Base

3 Year Platinum Return-to-Base

Parts Warranty Period

1 Year

1 Year

2 Years

3 Years

Labour Warranty Period

3 Years

3 Years

3 Years

3 Years

Collection Costs Covered

1 Month

1 Year

2 Years

3 Years

Hardware Technical Support Period

Lifetime

Lifetime

Lifetime

Lifetime

Hardware Technical Support Cost

0333*

0333*

0333*

0333*

* Calls to 03 numbers are included in your standard network minutes from mobile phones when on contract and also any inclusive call packages from land-lines. If you do not have a call package or you are using pay as you go, the cost of calls is the same as to 01 and 02 numbers.

Comparing Warranties With Other Companies

When looking at the warranty options a company offers, it's important to read between the lines to see what you're actually getting as opposed to what you can be lead to believe you're getting. Some companies offer a "3 year warranty" but when you read their terms and conditions this simply equates to a 1 year RTB warranty with an additional 2 years "labour warranty". They often do not collect for free, making their warranty package very basic (and potentially costly) in comparison to our options.

Warranty Exclusions

  • Accidental Damage.
  • General wear and tear, misuse, neglect or damage by the buyer.
  • Incorrectly installed goods.
  • Overheating due to excessive dirt/dust build up.
  • Consumables (Ink Cartridges, batteries, etc).
  • Data Recovery & Backing up of data, files and programmes.
  • Remedy of incorrectly installed/incompatible software which is not provided
  • Remedy of viruses.
  • Compatability of 3rd party software/hardware.

The information on this page is not exhaustive. For full Terms and Conditions, please click here.

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