What warranties are supplied with your computers?
For full details of our warranty options, including what's included and what's not included, please click here.
How can I pay for my new computer? Which method is best?
For questions relating to payment, please click here.
How much is delivery and how is the computer packaged?
Delivery to most UK postcodes on a standard 24 hour Monday - Friday service is currently free of charge. Delivery to Highlands, Islands, including Jersey & Guernsey will attract additional fees, which can be selected when configuring your new system using our website.
To check your postcode, please click here.
Your computer will arrive in a multi-adjustable computer system pack. This consists of a double wall carton containing hand-grips, shock absorbing cushion foam end caps and a top fitting box with lifting handles. Our packaging has been specially designed to our specifications for transporting computers and notebooks.
If your order has not yet been dispatched, you can follow its progress on our website by logging in to your PCSpecialist account.
If your order has already been dispatched, DPD will send you a number so that you can track the parcel.
Pre-production is our longest stage, this will depend on our current volume of orders and stock. Please check with us and we can confirm.
Building usually takes 1-2 working days, and the testing phase typically takes up to 2 working days (or 4 working days if you order a liquid system). We will send you email updates when your order is built, tested and dispatched. Please note that weekends and bank holidays are
not classed as working days.
We offer 2 fast tracks options for production:
- - 3 working days
- - 5 working days
If the order is placed before midday, that day will be counted as the first day of the fast track. Please note that weekends and bank holidays are not classed as working days.
We have next day delivery for UK mainland.
Delivery to Republic of Ireland/Northern Ireland/Scottish Highlands takes 2-3 working days.
If your order is being delivered outside of the British Isles, your delivery to Europe will take 2- 6 working days depending on the country.
We use DPD as our main courier.
You can select a date for delivery.
We have the following delivery options for UK orders available:
- - Mon – Fri, pre-10.30am
- - Mon – Fri, pre-2pm
- - Mon – Fri, standard service
- - Sat/Sun, pre-2pm
On the morning of delivery, DPD will send you a message to let you know your one-hour time slot.
You can request an RMA by logging in to your account, go to “My Returns” and then “Request an RMA”. Please be aware that if your order is no longer under warranty, there will be a charge for labour, and a fee for collect and return (unless you drop the system off yourself, or use your own courier). If you are not sure if you need an RMA, please get in touch.
Typically RMAs can take up to 2 weeks, this depends on the volume of repairs, stock and the complexity of the issue. The technician will send you updates with how your system is getting on.
This means your system has arrived, but has yet been scanned in. This is usually done within 24 hours.
Yes, once the system has been diagnosed, the technician will send you an update.
The prices of the parts will be confirmed by the technician. You can pay for the parts by logging into your PCSpecialist account, go to “Order Details” and then “My Orders”, or you can pay over the phone. Our contact number is 0333 011 7000.
- Desktop – we offer upgrades on all core components except processor, motherboard and case.
- Laptop – the majority of our laptops can be upgraded, besides the processor and graphics card, as these are soldered onto the chassis in most cases.
Please log in to your PC Specialist account and go to “My Upgrades”.
Yes, you can purchase from us and install them yourself, however if you do not feel confident doing so, you are welcome to send it to us.
Typically we receive bank transfers within 1-2 working days. Once we have received the payment, your order will be processed. Please note that if you have a selected a fast track service, this will not begin until we have received the payment.
Usually payments fail due to incorrect invoice address, insufficient funds or the bank has rejected the payment. Please contact your bank.
Once a refund has been processed, it should be back in your account within 3-5 working days.
Yes, you can choose to do this under “1) SELECT A CASE”.
Please note that your case needs to be smaller than 600mm x 300mm x 630mm and weigh less than 24kg.
Please send the case directly to us and write your order number as the first line of address. It is your responsibility to ensure that your spec will fit into your case.
Which operating systems do you offer?
The only operating systems we offer and support are Windows 10 Home and Professional. You can purchase a computer without an operating system and install your own, however we would not be able to offer support if you encountered software issues.
Usually our NVidia graphics cards are from Zotac or Palit, we do however sometimes have alternative brands. Although we do not supply founders edition cards, all cards have an NVidia chip, the only differences between brands is the size, appearance, fans and warranty. If you would like to know which brand we currently have in stock, please get in touch.
No, we only sell fully equipped systems, all the core components have to be purchased as all systems must be fully functioning prior to dispatch. However we do offer an open case warranty, which allows you to install your own components. For further information, please have a look at our terms and conditions:
No, we only sell fully equipped systems. However if you have already purchased your system from us, we offer upgrades on most components.
Please log in to your account, go to “Order Details” and then “My Orders” and select “Amend my Order”.
This is not a service we offer, however if you do choose to sell your system, you can transfer the warranty by logging in to your account and going to “Sold your PC? Transfer the warranty”.
Can I call you?
You can contact PCSpecialist on
0333 011 7000
Monday - Friday 9am - 8pm (Saturdays 9am - 5pm).
Will I void my warranty if I open the case and install my own components?
Unlike with most computer manufacturers, we allow you to open the case and install your own components. Providing you install these correctly, and you do not damage your computer during or as a result of installing your own components, your warranty will still be valid. We do not provide any method of support for these components, both during installation or in use, and any warranty returns that are caused by your own components will be chargeable for both labour and return costs. If you have to return your computer to us for any reason we strongly recommend the prior removal of these components, as we cannot be held responsible for them.
Your computers are very well priced. Will they perform equally as well?
Due to our online nature we are able to streamline our production costs and cut out overheads such as an expensive shop-front. Because of this our computers may be hundreds of pounds cheaper than the high street. If you carry out benchmark tests you will find that despite the lower cost the performance will be equal or higher to an equivalent specification purchased from the high street.
I have chosen a computer, but it is above my budget. Can you offer me a better price?
Our prices are already hundreds of pounds cheaper than the high street. When configuring a computer on our website we automatically apply discounts for bulk purchases. If in the unlikely event our prices are not competitive we will be happy to consider a competing quote and provide our best offer based on this. Please save the quote on our website and read the following information.
Where are you located?
We are located in Grange Moor Wakefield, which is near Huddersfield, Yorkshire. You are welcome to collect orders from our premises, but we do not encourage customer visits to our premises because they are not set up for this purpose.
Can you build a computer in a specific case?
Yes, just select the "Send in Your Own Case" option when configuring your computer.
Can I have a VAT receipt as the computer is going to be purchased by a company?
All our computers come with a full VAT receipt which will be emailed to you once your order is dispatched. Copies of the invoice can also be downloaded from the customer account area once the order has been dispatched.
Are your parts branded and of a high quality?
We only buy our components from leading manufacturers such as Intel, AMD, ASUS, Western Digital, Palit, PowerColor, etc.
Will you sell me the components only?
Unfortunately at present we only provide fully assembled and tested computers or laptops. We only sell components to existing customers so that they can upgrade their computers based on our advice, support and warranty service.
I don't trust the internet. What are your company registration details? Can I collect the computer?
Company Registration Number: 4777867
VAT Registration Number: GB 827 4395 05
Please feel free to arrange to collect your order from us rather than have it delivered. You will still need to place your order online and our normal lead times will apply.
What is the difference between the different versions of Windows 10?
Please click here for an easy-to-follow table showing the common differences of the operating systems.
If I order a black or silver case, will all the drives etc. be of a matched colour?
If you order a black or silver case, your CD/DVD/Blu-ray drives and your memory card reader will be supplied in either black or silver to match.
Will the case be big enough and sufficiently cooled?
When configuring a computer using our website we will automatically check your specification to ensure the components you have selected will fit inside the case you have chosen. If there is a problem we will inform you of this before you place an order. Each case we sell is designed with cooling in mind and our cases usually come with an array of cooling fans that are designed to dissipate heat as quickly as possible.
What versions of Windows is my system compatible with?
All of our devices have been tested with Windows 10 Creators Update and are compatible, if you are unsure or have any questions regarding Windows 10 compatibility with any of our systems please contact us.