frequently asked questions

What warranties are supplied with your computers?

For full details of our warranty options, including what's included and what's not included, please click here.

How can I pay for my new computer? Which method is best?

For questions relating to payment, please click here.

How much is delivery and how is the computer packaged?

Delivery to most UK postcodes on a standard 24 hour Monday - Friday service is currently free of charge. Delivery to Highlands, Islands, including Jersey & Guernsey will attract additional fees, which can be selected when configuring your new system using our website.

To check your postcode, please click here.

Your computer will arrive in a multi-adjustable computer system pack. This consists of a double wall carton containing hand-grips, shock absorbing cushion foam end caps and a top fitting box with lifting handles. Our packaging has been specially designed to our specifications for transporting computers and notebooks.

How long does delivery take?

For questions relating to delivery, please click here.

Can I call you?

You can contact PCSpecialist on:

0333 011 7000

Monday - Friday 9am - 8pm (Saturdays 9am - 5pm).

Will I void my warranty if I open the case and install my own components?

Unlike with most computer manufacturers, we allow you to open the case and install your own components. Providing you install these correctly, and you do not damage your computer during or as a result of installing your own components, your warranty will still be valid. We do not provide any method of support for these components, both during installation or in use, and any warranty returns that are caused by your own components will be chargeable for both labour and return costs. If you have to return your computer to us for any reason we strongly recommend the prior removal of these components, as we cannot be held responsible for them.

I am considering buying some software. Is your software legitimate?

We only sell fully genuine software. When you purchase some software from us, you will get the product license, the CD/DVD and the documents that come with the software. When you purchase Microsoft® Windows from us, it will come fully installed and ready to go with all the necessary drivers installed and fully configured.

Your computers are very well priced. Will they perform equally as well?

Due to our online nature we are able to streamline our production costs and cut out overheads such as an expensive shop-front. Because of this our computers may be hundreds of pounds cheaper than the high street. If you carry out benchmark tests you will find that despite the lower cost the performance will be equal or higher to an equivalent specification purchased from the high street.

I have chosen a computer, but it is above my budget. Can you offer me a better price?

Our prices are already hundreds of pounds cheaper than the high street. When configuring a computer on our website we automatically apply discounts for bulk purchases. If in the unlikely event our prices are not competitive we will be happy to consider a competing quote and provide our best offer based on this. Please save the quote on our website and read the following information.

Where are you located?

We are located in Grange Moor, Wakefield, which is near Huddersfield, Yorkshire. You are welcome to collect orders from our premises, but we do not encourage customer visits to our premises because they are not set up for this purpose.

Can you build a computer in a specific case?

Yes, just select the "Send in Your Own Case" option when configuring your computer.

Can I have a VAT receipt as the computer is going to be purchased by a company?

All our computers come with a full VAT receipt which will be emailed to you once your order is dispatched. Copies of the invoice can also be downloaded from the customer account area once the order has been dispatched.

Are your parts branded and of a high quality?

We only buy our components from leading manufacturers such as Intel, AMD, ASUS, Western Digital, Palit, PowerColor, etc.

Will you sell me the components only?

Unfortunately at present we only provide fully assembled and tested computers or laptops. We only sell components to existing customers so that they can upgrade their computers based on our advice, support and warranty service.

I don't trust the internet. What are your company registration details? Can I collect the computer?

Company Registration Number: 4777867
VAT Registration Number: GB 827 4395 05

Please feel free to arrange to collect your order from us rather than have it delivered. You will still need to place your order online and our normal lead times will apply.

What is the difference between the different versions of Windows 10?

Please click here for an easy-to-follow table showing the common differences of the operating systems.

If I order a black or silver case, will all the drives etc. be of a matched colour?

If you order a black or silver case, your CD/DVD/Blu-ray drives and your memory card reader will be supplied in either black or silver to match.

Will the case be big enough and sufficiently cooled?

When configuring a computer using our website we will automatically check your specification to ensure the components you have selected will fit inside the case you have chosen. If there is a problem we will inform you of this before you place an order. Each case we sell is designed with cooling in mind and our cases usually come with an array of cooling fans that are designed to dissipate heat as quickly as possible.

What versions of Windows is my system compatible with?

All of our devices have been tested with Windows 10 Creators Update and are compatible, if you are unsure or have any questions regarding Windows 10 compatibility with any of our systems please contact us.

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