Here are the latest comments made by some of our previous customers. These are genuine comments and we were given permission by the customer to put these comments on our website. If you choose to email one of our customers, please do so with due respect as we are very grateful for them offering their service as a reference for us.

No: 3662
Name: Rob Newman
Email: [email protected]

Date: 21-11-2020

Excellent service with constant feedback informing the build progress and delivery arrangements, cannot fault.
No: 3661
Name: Francesco
Email: [email protected]

Date: 17-11-2020

I had a very good experience so far!

Details and suggestions:
- Laptop case aesthetically nice and polished, and seems very well crafted so far
- Linux compatibility is good, just some missing keyboard special keys and lack of control on keyboard backlight
- Production of my laptop was slowed down by theft of monitors stock. That required 2 more weeks for refilling it, but PC specialist promptly notified me and keep me updated nearly daily. This was really reassuring and helped to relieve the stress :-)
- The configurator can maybe more helpful guiding your choice (you need to search by your self each component and try to figure out why something cost more, if is what you need, etc). Furthermore, each item in the drop down should report how it will affect the price (e.g. " 0€", " 200€", etc). This will make selecting within large set of similar things (i.e. rams and hard disks) easier

The most important missing feature for me that I would like to see added in the future is official Linux support.

In order to not be an expensive investment you could just start to keep a db of which components have compatibility issues with Linux, maybe asking feedback from the forum community. Then when proceeding on the checkout if you choose Linux system (Pop!_OS could be a valid candidate) you get notified if there are components with a yellow or red compatibility status, sending people to the component corresponding forum thread if any.
From there you could improve incrementally making by letting the UX displays this info before proceeding with checkout.

Note 1: I will have found PC Specialist way sooner if you would have SEO-advertised yourself as Linux compatible, instead of finding you on a remote forum just this year. You could easily become the first choice in Europe for people looking for a Linux PC, if you advertise yourself accordingly on specialized blogs, etc.
Note 2: Putting Linux in your configurator could actually lowering by 70€ your minimal price (but remember to put OS choice as the first one of the configurator and giving user a warning when proceeding asking if they are actually secure of proceeding without windows)
Note 3: 2020 was really a pivoting point for Linux adoption, now that gaming is much easier (, exploiting this trend could get you a very relevant market share in a growing niche
No: 3660
Name: Ian Paczek
Email: [email protected]

Date: 07-11-2020

I was helped by one of your people today (Dylan) and they were polite, calm, reassuring, knowledgeable and also listened to me and didn't treat me as an idiot (I have had very varied experiences with technical support at other companies in the past). They worked hard and methodically to diagnose and fix my problem. In the end it was determined that it was a HDD failure and the solution was to send out a replacement disk to avoid the downtime of returning the machine to base.

I am very happy indeed with the support and the eventual resolution and rest assured that ALL my friends and colleagues will be hearing great things about PCSpecialist - brilliant brilliant brilliant after-sales support.

Thank you.
No: 3659
Name: Brodie Bancroft
Email: [email protected]

Date: 03-11-2020

I will without a doubt use PCS again.

My first time owning a PC let alone ordering a custom one. The site made it easy to build a complete custom system with very little knowledge. I chose my parts and placed my order which was delivered in a very reasonable time given a national lockdown and COVID. Sadly, my machine had a few issues which were not PCS's fault at all. I simply chose a unbalanced configuration putting too many high-end components in a lower grade case which caused high temperatures.

I contacted PCS support and they were beyond helpful and have done everything and more to help me out. Here is where I would like to pass on a special thanks to A.Kearney from the PCS Support Team. He's gone out of his way and put up with endless emails from a computer novice, without any judgement at all. He's provided guidance, upgrades and options for me at very reasonable costs to get the best out of my PC.

The returns/RMA process is VERY smooth. I look forward to receiving my unit back with its new generation upgrades and better cooling.

It's very rare in todays climate to find a company and employees who aim to provide oustanding customer service and products. It's for this reason I would not hesistate to return as a customer and I will recommend PCS to anyone!

Thanks again to A.Kearney and PC Specialist.
No: 3658
Name: Graham Spillman
Email: [email protected]

Date: 01-11-2020

Ordered two x EasyNote laptops to replace 2 ancient slow email & browsing desktops owned by local friends.

It was a pleasure to source laptop and all accessories (wireless KBD/mouse, Monitor) from PCSpecialist.
Both systems arrived complete on time on Friday.
What a pleasure not to have all the usual trialware/bloatware to remove.

Both clients already have their new systems delivered to them with their user data transferred,
all their extra apps installed and running, all customised to their liking.

I wish I'd discovered PCSpecialist long, long ago; I would have bought one for myself for sure.
No: 3657
Name: tracy heckford
Email: [email protected]

Date: 01-11-2020

I purchased a gaming pc fort son, this is the second one we have bought. I'm a technophobe so don't know much about them, but my son says his pc is is awesome. He loves the fact that he can build what he wants from the pc. I would highly recommend pc specialsts
No: 3656
Name: Mark Attfield
Email: [email protected]

Date: 31-10-2020

I ordered the PC online after extensive research and found the site easy to use and navigate. I was able to build the PC online without any issues, although I did ring to the contact number to ensure I had the right components listed, due to the cost I didn't want to make a mistake.
I had a 9-11 day working day delivery however this reduced quickly and was delivered within 7 working days. Arrived well packed and undamaged. Easy to set up and install everything working fine. The only issue was setting up the RGB lights and MircoSoft software which was not explained in the documentation.
No: 3655
Name: Szilveszter Marton
Email: [email protected]

Date: 30-10-2020

Had the pc delivered a day early, easy to set up and was working perfect on the first day of arrival, GPU is producing some coil whine but I do not mind that. Delivery was giving me some stress as for some reason DPD does not use eircode (I think?) So I had to change the delivery address to a preferred pickup point. Other then that everything is perfect.
No: 3654
Name: Maria Eley
Email: [email protected]

Date: 29-10-2020

I ordered a new desktop computer with my daughters help as I needed to upgrade after my old 11 year old desktop was not managing to cope with all the new Windows 10 upgrades. she has ordered computers from you and recommended you. After my experience with your company I will not hesitate to recommend your company to anyone who needs a new computer. Your customer service is second to none. You emailed me every step of the way to keep me informed as to the state of my order. In this day and age this is very unusual and welcome.
Although my computer was delivered 8th October my daughter did not come over to install it until last Sunday 25th October. I am very happy with my new computer and the customer service you provided to me. So thank you.
Kind regards from Maria.
No: 3653
Name: Terry Geo
Email: [email protected]

Date: 27-10-2020

This is the fourth PC our household has bought from PCSpecialist in the past five years. The reason we keep coming back is the level of service, quality of builds and no hardware problems.

In the latest build, not only was everything well-installed, I was also given extra cables for me to connect up my old hard drives - which was very much appreciated.

Customer service is excellent, the PC built quality is always good and from the time I ordered online, the PC was delivered in under 10 days. Outstanding service!

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