About Our Service


PCSpecialist are Europe’s leading system integrator, specialising in bespoke/built to order PCs, Laptops & AIO’s (All-In-One’s). Our focus has traditionally been on building the best high-performance systems for enthusiasts, gamers & professionals and we have recently branched out into other markets.

We feel the biggest driver behind our continued growth is our focus on providing the highest quality products, coupled with the best service in our industry.

  • Our systems go through an extensive stress test to make sure you get the most stable and high performing PC or laptop possible.

  • Each system goes through a quality control checklist to ensure all components are correct and follows our stringent guidelines.

  • PCSpecialist Multilingual support is available for international orders.

EASY TO USE CONFIGURATOR

When using our customer friendly website, you’ll immediately see how our efforts have been concentrated on the customer journey. We have a very clean, easy to use configurator which allows our customers to build a computer to their exact requirements.

Working in this manner also results in each PC/Laptop/AIO we produce is tailor made for its required use, and optimised for maximum performance.

State of the art production facilities

Quality Control Check/Procedure

Each and every order is checked against our extensive multi-point quality control checklist. This allows us to maintain consistency across every system we build, and that all orders conform to our strict quality guidelines.

Burn in/Stress Tests Procedure

One of the most important stages of the production process.

Our expert technicians run a bespoke suite of tests across all PCs, Laptops & AIOs over a 24-Hour period. These involve heavy processing load & multiple reboot loops, which help identify any potential faults or cooling issues. Any faults found are fixed before the system is tested again.

Only when a system passes all tests will it move onto the next stage of production.

Call Centre

PCSpecialist have over 15 fully trained support staff which are on hand to provide you with the highest level of support. Whether you’re an existing customer requiring technical support, or a new customer needing advice on your new PC, we are here to help.

Languages Supported: English, German, French, Italian, Spanish, Dutch

We're open Monday - Friday 9am - 8pm (Saturdays 9am - 5pm) and on 0333 011 7000.

We are open Bank Holidays

Warranty Services

For your peace of mind, we offer the option to protect your purchase with insurance which includes accidental damage, liquid damage and optionally theft. Protection is covered worldwide and will enable a fast repair or replacement should anything go wrong.

Our insurance packages protect against theft, accidental damage, breakdown and also liquid damage. With laptops being used all over the home, it can be very easy to spill your drink or knock it from your kitchen worktops and therefore insurance is strongly recommended.

Our warranty options look like this:

Warranty Service

Parts Warranty Period

Labour Warranty Period

Collection Costs Covered

Hardware Technical Support Period

Hardware Technical Support Cost

3 Year Standard Return-to-Base

1 Year

3 Years

1 Month Lifetime

0333*

3 Year Silver Return-to-Base

1 Year

3 Years

1 Year Lifetime

0333*

3 Year Gold Return-to-Base

1 Year

3 Years

2 Years Lifetime

0333*

3 Year Platinum Return-to-Base

3 Years

3 Years

3 Years Lifetime

0333*

* Calls to 03 numbers are included in your standard network minutes from mobile phones when on contract and also any inclusive call packages from land-lines. If you do not have a call package or you are using pay as you go, the cost of calls is the same as to 01 and 02 numbers.

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