Hello.
I bought in September 2021 an Ionico 17 (via Curry pc world). It was working perfectly, a huge upgrade from my previous laptop allowing me to play super smoothly games like Resident Evil 8 and Sea of Thieves.
Then something happened which is extremely unpleasant: the battery is now stuck at 0% even when its plugged.
I would like to add that i always make sure that the laptop is never overheating with my cooling pad and additional ventilation devices to keep it as cool as possible while I game highly demanding games.
Because of that, there are some games that have a highly reduced frame rate performance when i launch them, like sea of thieves. And this usually happens when the laptop is unplugged.
I tried the thing where you uninstall and reinstall the battery management service app, it didnt work. Tried « empty it » completely by pressing the on button for 15-30 seconds. I always clean up the laptop there is no accumulation of dust beneath it.
So... can anyone explain to me why a 1600£ laptop would have a dead battery only after two months of usage? And more importantly, what I should do and if anyone else had that issue before.
Thanks
I bought in September 2021 an Ionico 17 (via Curry pc world). It was working perfectly, a huge upgrade from my previous laptop allowing me to play super smoothly games like Resident Evil 8 and Sea of Thieves.
Then something happened which is extremely unpleasant: the battery is now stuck at 0% even when its plugged.
I would like to add that i always make sure that the laptop is never overheating with my cooling pad and additional ventilation devices to keep it as cool as possible while I game highly demanding games.
Because of that, there are some games that have a highly reduced frame rate performance when i launch them, like sea of thieves. And this usually happens when the laptop is unplugged.
I tried the thing where you uninstall and reinstall the battery management service app, it didnt work. Tried « empty it » completely by pressing the on button for 15-30 seconds. I always clean up the laptop there is no accumulation of dust beneath it.
So... can anyone explain to me why a 1600£ laptop would have a dead battery only after two months of usage? And more importantly, what I should do and if anyone else had that issue before.
Thanks