Black screen/loud fans | PCSPECIALIST

Black screen/loud fans

This morning i turned my pc on as normal and it didn't start up properly, the fans were loud and just gave me a black screen, i tried restarting via the power button on top, but just gave me the same result so i turned it off at the plug and power supply then back on and it worked fine.

Was just concerning since the pc is only a few weeks old, probably just a minor glitch what's occurred but can never be too sure.
 

SpyderTracks

Huntsman
Moderator
This morning i turned my pc on as normal and it didn't start up properly, the fans were loud and just gave me a black screen, i tried restarting via the power button on top, but just gave me the same result so i turned it off at the plug and power supply then back on and it worked fine.

Was just concerning since the pc is only a few weeks old, probably just a minor glitch what's occurred but can never be too sure.
Can you post your full specs from the order page?
 

samedm

Member
Joining in to hear what is said on this one, my PC does this very rarely, it's not anything to do with sleep function as it can do this from full shutdown, power off at the wall to turning on again. My fans don't go loud as such but no signal is sent to the screen. There is a little light on the motherboard which when I boot successfully, usually goes, yellow then green, when it boots with this black screen/no Windows loading it stays yellow, I have left it for several minutes to see if it comes unstuck but it doesn't.

I have to hit the reset button then it fixes itself. Mine has done this since brand new delivery from PC Specialist. Only now after 5 months have I decided it's annoying enough to come to the forums for a solution.
 
Can you post your full specs from the order page?
FRACTAL FOCUS G BLACK GAMING CASE (Window)
Processor (CPU)AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
MotherboardASUS® ROG STRIX B450-F GAMING (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card8GB NVIDIA GEFORCE RTX 2060 SUPER - HDMI, DP - VR Ready!
1st Storage Drive2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCorsair H80i V2 Hydro Series High Performance CPU Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans2x 120mm Black Case Fan (configured to extract from rear/roof)
Change to: 1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired NetworkingWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaNO RECOVERY MEDIA REQUIRED
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserGoogle Chrome™
MonitorASUS VG248QE 24" 3D 144Hz GAMING DISPLAY
 

samedm

Member
@ubuysa It's much appreciated sir, I think this might be a more common bug than just @jaydenrw98 and myself, I've seen this same issue mentioned on tons of recent posts, people describing it in a different way but the same issue, black screen boots. Thinking a sticky could be a time saver if it turns out to be wider than first though.

I appreciate the time you guys put in to helping from pre purchase right the way through!
 

Nursemorph

Big Poster
The problem you have is that it was a one-time thing so it's difficult to troubleshoot as we don't know where to start. It could be an issue wih the hardware somewhere that temporarily caused an issue, could be the same situation with Windows, a program clash, driver fault, could be a loose connector somewhere.

Only advice I can currently think of is to check all the connections, particularly between the GPU and motherboard; check the RAM is fully seated and secure..same with GPU.

It sounds like WIndows didn't boot but I'd check Event Manager just the same..may be Windows booted but didn't display anything so it may have picked something up. Beyond that, if it happens again, see if there are any LEDs lit to the right of the RAM sticks (there are 4 status LEDs on ASUS boards which may highlight where the issue is)
 

ubuysa

Moderator
Moderator
In addition to what @Nursemorph has said, you might try running an sfc /scannow command to check your system files and then a chkdsk /f on the SSD to check your file system structure. Also make sure all your drivers are up to date.
 
update: Was loading into a game of pubg, i then opened up the application "speccy" to check something, and then my pc crashed forcing me to restart it. Upon restart it did the same thing where nothing loads/black screen while the fans are loud, also saw an orange light next to the ram.
 

ubuysa

Moderator
Moderator
update: Was loading into a game of pubg, i then opened up the application "speccy" to check something, and then my pc crashed forcing me to restart it. Upon restart it did the same thing where nothing loads/black screen while the fans are loud, also saw an orange light next to the ram.
I just checked your motherboard manual here and there is no orange LED. There is a yellow LED which indicates a RAM problem and a red LED which indicates a CPU problem. Perhaps both were on?

I note that earlier you mention the yellow LED being on. This would suggest a RAM issue. First off, pop both RAM sticks out and then ensure they are inserted fully home.

If you still get the yellow LED then download Memtest, use the extracted tool to make a bootable USB stick and then boot that USB stick. Memtest will start running, leave it running until it's completed all four iterations of the various tests - this will take many hours, at least overnight.
 
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