Brand new laptop woes (17.3" Vortex IV). Crash when coming out of hibernation...
- Thread starter joncoa
- Start date
mantadog
Superhero Level Poster
Try this.
open an elevated command prompt and type:
powercfg -h off
Shut down the machine (not a restart)
Boot the machine
open an elevated command prompt and type:
powercfg -h on
Test hibernate through the windows > shutdown > hibernate
if that doesn't work you could try the repair option on your windows disk. Or a fresh installation of the OS should nail it no matter what. I think this is just a software issue so nothing too serious.
open an elevated command prompt and type:
powercfg -h off
Shut down the machine (not a restart)
Boot the machine
open an elevated command prompt and type:
powercfg -h on
Test hibernate through the windows > shutdown > hibernate
if that doesn't work you could try the repair option on your windows disk. Or a fresh installation of the OS should nail it no matter what. I think this is just a software issue so nothing too serious.
mantadog
Superhero Level Poster
That's why I asked if you have installed any new applications recently. It could be a conflict between literally any application and your OS or it could just be one of those things... PCS start/restart the PC 100 times (I think) while going through testing.
It is entirely possibly that something went awry in your first switch on or as mention previously with an application installation. If this is a software issue then it would be completely unfair to say they don't test everything properly, unfortunately these things do happen and it sucks but PCS cant do anything about it. if you can't sort it you can send it back in and they will sort it for you, I know its not ideal and hopefully just a clean installation will solve everything.
It is entirely possibly that something went awry in your first switch on or as mention previously with an application installation. If this is a software issue then it would be completely unfair to say they don't test everything properly, unfortunately these things do happen and it sucks but PCS cant do anything about it. if you can't sort it you can send it back in and they will sort it for you, I know its not ideal and hopefully just a clean installation will solve everything.
Erm...you didn't. But FYI all I've done is install MS Office 2013, update to the latest Nvidia driver (as determined by Nvidia) and run Windows Update until all important patches have been applied.
mantadog
Superhero Level Poster
Well I must have deleted that part by mistake when making the above post more concise... So yeah sorry but all I was trying to do was help, if your not happy with the state of the machine then send it back for repairs. It would be much easier if you tried a clean installation first though.
vanthus
Member Resting in Peace
Sometimes Windows Updates can go wrong,a system restore can usually sort this out.
If you can't access system restore by normal means try running it from your operating system disk.
This hibernation crash is because you haven't installed the Intel rapid start technology. Refer to your user manual or search online on how to set it up. I had the same issue when I got my laptop but tbh, I couldn't be asked setting it up as it seems long winded. I just sleep or shutdown. Hope this helps.