Hi all, please dont get me wrong if it looks like i am complaining i will try not to but have a question regarding new orders v Rma's.
Are the stocks for new build different to the stocks for repairs? the reason i ask is this.
My laptop is at pcs for repair, i am informed the motherboard is at fault and stock is expected in 3-5 working days time then my laptop will be repaired, (obviously this may be in a queue depending how many other systems are waiting repair for out of stock items.
However if i go to the build page i can order my spec laptop and select 3 day fast track and there is no message about anything being out of stock.
Now, if a motherboard is out of stock, not expecting any for minimum 3 days, how can they build a system within 3 days?
So:
1. Do pcs have different stock for new builds and rma's?
2. Do new builds take precedent over existing customer repairs?
3. Is somthing or somebody lying?
In conclusion i could order a new machine and have it by the weekend but my repaired machine may not be until next weekend if i am lucky. And no, my laptop was not old, i had it for 3 days before it went back.
thanks
Chris
Are the stocks for new build different to the stocks for repairs? the reason i ask is this.
My laptop is at pcs for repair, i am informed the motherboard is at fault and stock is expected in 3-5 working days time then my laptop will be repaired, (obviously this may be in a queue depending how many other systems are waiting repair for out of stock items.
However if i go to the build page i can order my spec laptop and select 3 day fast track and there is no message about anything being out of stock.
Now, if a motherboard is out of stock, not expecting any for minimum 3 days, how can they build a system within 3 days?
So:
1. Do pcs have different stock for new builds and rma's?
2. Do new builds take precedent over existing customer repairs?
3. Is somthing or somebody lying?
In conclusion i could order a new machine and have it by the weekend but my repaired machine may not be until next weekend if i am lucky. And no, my laptop was not old, i had it for 3 days before it went back.
thanks
Chris