crash on loading game client

[kokabel]

So, while my new machine is wonderful, I did some downloading, and this is what is happening (doesn't seem to be happening with any other programs, have to try other games when I install them).

I try to open the GW2 Beta client (I run it occasionally to get build updates etc as they seem to come through every week or so). It loads, but after a few seconds, it crashes to desktop, with the option to send a report to the developers, and it generates a crash report.

Hoping someone can tell me what is going wrong and what I can do to fix it. I checked with other people, their clients are not crashing (they've been known to crash out in a similar fashion when they boot people from the servers at the ends of beta periods).

Here is the report. (All of it, sorry, the relevant part is likely in the first few lines though...)

*--> Crash <--*
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 5228
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14234
When: 2012-05-18T02:50:49Z 2012-05-18T03:50:49+01:00
Uptime: 0 days 0:00:10
Flags: 0

*--> System <--*
Name: BAPHOMET
IpAddr: 192.168.1.89
Processors: 8 [GenuineIntel:6:13:7]
OSVersion: Windows 6.1 (64 bit)

*--> System Memory <--*
Physical: 5358MB/ 8169MB 65%
Paged: 12493MB/16337MB 76%
Virtual: 2999MB/ 4095MB 73%
Load: 34%
CommitTotal: 3844MB
CommitLimit: 16337MB
CommitPeak: 4572MB
SystemCache: 5446MB
HandleCount: 31209
ProcessCount: 70
ThreadCount: 1308

*--> Process Memory <--*
Private: 866MB
WorkingSet: 188MB
PeakWorkingSet: 188MB
PageFaults: 98994

*--> Game Context <--*
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:09

*--> World State <--*
<WorldState BufferCapacity="32047104" BufferUsed="8508" DrawCalls="55" Fps="193" EffectLights="0" ImageMemory="65464" Lights="0" Materials="37" OcclusionQueriesOccluded="0" OcclusionQueriesStalled="0" OcclusionQueriesUnoccluded="0" Particles="0" Submodels="55" TextureLoadsPending="0" TextureMemory="11534440" Triangles="110" VerticesSoftwareTransformed="0" VideoMemoryTotal="14929688"/>

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

*--> Thread 0x1764 <--*

*--> Trace <--*
Pc:007df401 Fr:337efc0c Rt:007e0351 Arg:00000001 00000004 337efc4c 007e0659
Pc:007e0351 Fr:337efc1c Rt:007e0659 Arg:00000000 00000021 00000270 012a9270
Pc:007e0659 Fr:337efc4c Rt:006345d5 Arg:00000000 00000000 00000000 00000026
Pc:006345d5 Fr:337efd18 Rt:006363e7 Arg:00000000 0b745aa0 337efd40 0062fec2
Pc:006363e7 Fr:337efd28 Rt:0062fec2 Arg:00000000 00000000 0b745aa0 00000000
Pc:0062fec2 Fr:337efd40 Rt:00630e38 Arg:00000000 0151f3b4 0b750280 337efd70
Pc:00630e38 Fr:337efd54 Rt:0062cc95 Arg:00000000 00000000 0b73cd00 099d3d00
Pc:0062cc95 Fr:337efd70 Rt:0042b98d Arg:00000000 0110a374 00000000 00000000
Pc:0042b98d Fr:337efdb4 Rt:0041c26c Arg:00000000 00000000 00000000 099d3d08
Pc:0041c26c Fr:337efdd0 Rt:00417854 Arg:3bb39109 00000000 099d3d08 099d3d08
Pc:00417854 Fr:337efe04 Rt:00416716 Arg:0994f07c 337efe78 0000000c 099d7f34
Pc:00416716 Fr:337efe3c Rt:00418cff Arg:3bb39109 00a3682f 099d8038 099d7c60
Pc:00418cff Fr:337efe84 Rt:00a32b0b Arg:099d7c60 099d7cb4 0994f070 00000004
Pc:00a32b0b Fr:337efef4 Rt:00a33279 Arg:62f64ae5 00000000 099e03c0 00385e38
Pc:00a33279 Fr:337eff2c Rt:00a33346 Arg:0060a83f 00000000 00385e38 00000000
Pc:00a33346 Fr:337eff44 Rt:0084defc Arg:099e03c0 62f64ab5 00000000 00385e38
Pc:0084defc Fr:337eff7c Rt:0084dfa4 Arg:00000000 337eff94 750933ca 00385e38
Pc:0084dfa4 Fr:337eff88 Rt:750933ca Arg:00385e38 337effd4 77169ed2 00385e38
Pc:750933ca Fr:337eff94 Rt:77169ed2 Arg:00385e38 45084900 00000000 00000000
Pc:77169ed2 Fr:337effd4 Rt:77169ea5 Arg:0084df22 00385e38 00000000 00000000
Pc:77169ea5 Fr:337effec Rt:00000000 Arg:0084df22 00385e38 00000000 00000000

*--> Thread registers <--*
eax=00000001 ebx=00000004 ecx=00000000 edx=00000000 esi=00000000 edi=00000004
eip=007df401 esp=337efbfc ebp=337efc0c
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206


*--> Code <--*
007DF3E1 0000005e 8be55dc2 0400cccc cccccc55 ...^..]........U
007DF3F1 8bec83ec 10e88583 e6ff8b0d 78135f01 ............x._.
007DF401 8b018b50 24ffd283 7d080074 28568b35 ...P$...}..t(V.5
007DF411 78135f01 578b3e8d 45f050b9 b83b5301 x._.W.>.E.P..;S.
007DF421 e80afeff ff8b573c 508bceff d25f5e8b ......W<P...._^.
007DF431 e55dc204 00d9ee8b 0d78135f 018b01d9 .].......x._....

*--> Stack <--*
337EFBFC 0000001c 00000013 337efc3c c75c2a59 ........<.~3Y*\.
337EFC0C 337efc1c 007e0351 00000001 00000004 ..~3Q.~.........
337EFC1C 337efc4c 007e0659 00000000 00000021 L.~3Y.~.....!...
337EFC2C 00000270 012a9270 00000001 0bc2ae30 p...p.*.....0...
337EFC3C 00000000 3f800000 00000000 00000000 .......?........
337EFC4C 337efd18 006345d5 00000000 00000000 ..~3.Ec.........
337EFC5C 00000000 00000026 0bc2ae30 00000098 ....&...0.......
337EFC6C 006a3a27 33a37680 337efc84 00000000 ':j..v.3..~3....
337EFC7C 3f800000 3f800000 3f800000 00000000 ...?...?...?....
337EFC8C 00000780 00000438 00000000 3f800000 ....8..........?
337EFC9C 00000000 0bbbcbd0 0b445ad0 00000000 .........ZD.....
337EFCAC 44f00000 00000000 00000000 00000000 ...D............
337EFCBC 00000000 00000000 00000000 00000000 ................
337EFCCC 00000000 337efcf4 0067c82a 0bbbcbe8 ......~3*.g.....
337EFCDC 0000001c 0994efdc 00605549 0bbbc5a0 ........IU`.....
337EFCEC 00000000 00000008 00000000 00646012 .............`d.
337EFCFC 0994ee08 00000000 3fa78d36 00000001 ........6..?....
337EFD0C 00000000 00000000 00000004 337efd28 ............(.~3
337EFD1C 006363e7 00000000 0b745aa0 337efd40 .cc......Zt.@.~3
337EFD2C 0062fec2 00000000 00000000 0b745aa0 ..b..........Zt.
337EFD3C 00000000 337efd54 00630e38 00000000 ....T.~38.c.....
337EFD4C 0151f3b4 0b750280 337efd70 0062cc95 ..Q...u.p.~3..b.
337EFD5C 00000000 00000000 0b73cd00 099d3d00 ..........s..=..
337EFD6C 00000001 337efdb4 0042b98d 00000000 ......~3..B.....
337EFD7C 0110a374 00000000 00000000 00000000 t...............
337EFD8C 3f800000 3f800000 42700000 41a00000 ...?...?..pB...A
337EFD9C 00000000 4410a000 43b7b300 42700000 .......D...C..pB
337EFDAC 416a6000 3fa66666 337efdd0 0041c26c .`jAff.?..~3l.A.
337EFDBC 00000000 00000000 00000000 099d3d08 .............=..
337EFDCC 00000006 337efe04 00417854 3bb39109 ......~3TxA....;
337EFDDC 00000000 099d3d08 099d3d08 337efe00 .....=...=....~3
337EFDEC 00417918 3f800000 40000000 3bb39109 .yA....?...@...;
337EFDFC 416a6000 337efe3c 337efe3c 00416716 .`jA<.~3<.~3.gA.
337EFE0C 0994f07c 337efe78 0000000c 099d7f34 |...x.~3....4...
337EFE1C 00000001 337efec8 337efe78 337efe88 ......~3x.~3..~3
337EFE2C 099d7c94 3bb39109 3bc49ba6 3bc49ba6 .|.....;...;...;
337EFE3C 337efe84 00418cff 3bb39109 00a3682f ..~3..A....;/h..
337EFE4C 099d8038 099d7c60 099d7c94 00000002 8...`|...|......
337EFE5C 00000002 00000004 337efe80 099d8038 ..........~38...
337EFE6C 00000001 099d7c60 099d7f34 0994f07c ....`|..4...|...
337EFE7C 099d7cad 00000000 337efef4 00a32b0b .|........~3.+..
337EFE8C 099d7c60 099d7cb4 0994f070 00000004 `|...|..p.......
337EFE9C 337efec8 099d8038 00000000 099e03c0 ..~38...........
337EFEAC 00385e38 76af2c7c 62f6fd97 00000000 8^8.|,.v...b....
337EFEBC 00000064 554a0824 00000012 00000006 d...$.JU........
337EFECC 00000000 00000002 00000001 00385e38 ............8^8.
337EFEDC 099e03c0 00000000 6faf270c 05cee4d5 .........'.o....
337EFEEC 00000000 62f64b3d 337eff2c 00a33279 ....=K.b,.~3y2..
337EFEFC 62f64ae5 00000000 099e03c0 00385e38 .J.b........8^8.
337EFF0C 00000001 c0000005 337efefc 337ef644 ..........~3D.~3
337EFF1C 337eff6c 0084e060 50c79869 00000000 l.~3`...i..P....
337EFF2C 337eff44 00a33346 0060a83f 00000000 D.~3F3..?.`.....
337EFF3C 00385e38 00000000 337eff7c 0084defc 8^8.....|.~3....
337EFF4C 099e03c0 62f64ab5 00000000 00385e38 .....J.b....8^8.
337EFF5C 00385e38 337eff50 337eff50 337effc4 8^8.P.~3P.~3..~3
337EFF6C 337effc4 0084e060 50c7a289 00000000 ..~3`......P....
337EFF7C 337eff88 0084dfa4 00000000 337eff94 ..~3..........~3
337EFF8C 750933ca 00385e38 337effd4 77169ed2 .3.u8^8...~3...w
337EFF9C 00385e38 45084900 00000000 00000000 8^8..I.E........
337EFFAC 00385e38 00000000 00000000 00000000 8^8.............
337EFFBC 337effa0 00000000 ffffffff 771a1ecd ..~3...........w
337EFFCC 016373f4 00000000 337effec 77169ea5 .sc.......~3...w
337EFFDC 0084df22 00385e38 00000000 00000000 "...8^8.........
337EFFEC 00000000 00000000 0084df22 00385e38 ........"...8^8.

*--> Error Logs <--*
VerifyAccess failed or denied access with 0xc00ce556 - 1

*--> DirectX Device Info <--*
VendorId = 0x10de
DeviceId = 0x1180
Version = 8.17.0013.0110
Description = NVIDIA GeForce GTX 680
Compat = 0x00402000
VidMem = 0 MB

 

[Buzz]

See if DXDiag shows any errors
Click Start and type Dxdiag and press enter. Go through each tab to see if any errors show up.
Are you using the latest Drivers for your graphics card and sound card if you have one.

Try adding these switch commands to it

-sndwinmm, -dsound, -sndasio.

Create a shortcut to your game .Exe file. And copy the shortcut to the desktop. Right click the shortcut select properties. In the shortcut tab in the target line at the very end after the last " put a space then try the above one at a time. Click apply and ok. See if they work.

So for eg it will look something like this


Target: "C\Program Files\GW2.exe" -sndwinmm

 

[kokabel]

Hi, thank you for the suggestions. I checked everything you mentioned - no errors is dxdiag, and I checked all my drivers now. I tried the switch commands too, none of them worked. Any ideas where to look next?

Hurr, suppose I should get myself memtest86 in the meantime...

Curse my bad luck with technology!

 

[Buzz]

Yes I would check memtest see if any errors show up. If they dont ......

Did you manage to get any other games?

Did you try the game at fault in any of the compatibility modes.? XP may work
Create a shortcut to your game .exe and place the shortcut on desktop. Right click the shortcut and select properties, Click the compatibility tab. Try a different mode.
Is your page file system managed?

Right click My computer, Properties, Advanced system settings, Advanced tab, Performance ~ Settings, Advanced tab ~ Virtual memory, Change

Select your op system drive, and select system managed. If it is already on system managed, select no page file, click apply, click ok. Restart computer. This will clear the PF.

The once restarted go back in and do exact same selecting system managed click apply and ok and restart.

Remove your GPU. Click into control panel, progs and features and remove all Nvidia items. Restart once again (sigh I hate restarting so many times, gotta be done though)

Then download the drivers from Nvidia auto update -> Nvidia scan

When installing click custom install and click the clean install box and continue with install. Restart and see if thats any better

 

[kokabel]

You mean physically remove the GPU or just trash all the GPU related stuff? Don't quite fancy touching the card, as you can see, my luck isn't too great with this sort of thing. Sorry if I'm being thick, my knowledge of fixing problems mainly comes from google, which isn't exactly the most reliable source.

Oh, and I grabbed GW1 to test since it's the quickest to install, no problems at all. Will try some other game later.

Might try my old RAM too, probably quicker than memtest.

 

[Buzz]

NO i just mean remove Remove it from being installed rather then remove it altogether. Just remove all Nvidia progs and drivers.

 

[kokabel]

Alright, I tried a clean install with the drivers, still no go. Only thing left to test now is the memory. I may even backup and reformat everything, just to make sure. If this still fails, I'm going to lay the blame on ArenaNet's client. Beta is beta, lol. :sleeping:

 

[Buzz]

Well if u tried the drivers, and sorted the pagefile etc etc, then Yeh RAM check next is prob way to go. Check one stick at a time though if at all possible. You will have to remove others physically though for that so is up to yourself. BUT dont forget if other games are working, it maybe just that, that one game is dodgy. Maybe needs an update patch or something. Before you format or do any RAM testing (as that takes a good while) try a few games, if they all work id leave it well alone and try find a solution to getting the game to work rather then go at the comp. Keep me posted either way if you wouldnt mind

 

[baron75mk2]

Hi there i dont know anything about this game or client , but i found this on the gw2 site , take a look at the "additional information" section.

The first thing you will need to obtain is the game client which can be downloaded and updated by carefully following the instructions below. We recommend that you begin downloading the client as soon as possible so you are ready for the upcoming event.

First, download the GW2 client here.
Once the download is complete, create a folder on your computer labeled Guild Wars 2 Beta.
We recommend creating this folder on your desktop for now.
Move the file GW2.exe into to the folder you just created.
Double click GW2.exe to start the download.
Allow the game to patch the necessary information from our file servers.
If possible, please try to download after 6PM PST or on the weekends, as there will be less people accessing the server during those times.
Enjoy!

Helpful Tip: Be sure to keep your client updated throughout the week to ensure that you can participate in the test. To keep your client updated, simply double click GW2.exe. Any updates will be downloaded and applied automatically. If you can access the Login screen, your client is fully updated and ready for the event!

If you would like to have Guild Wars 2 download overnight or need to repair Guild Wars 2, please try the following instructions:

Locate your GW2.exe file.
Right-click the file and select Create shortcut.
Rename this new shortcut to Guild Wars 2 Repair.
Right-click on Guild Wars 2 Repair and select Properties.
Locate the Target line and add –image to the end.
Example: C:\Games\Guild Wars 2 Beta\gw2.exe –image
Click Ok.

Once completed, double click Guild Wars 2 Repair to start the download. Once the game has been fully downloaded, the client will exit back to Windows. When you are ready to play, simply double click on GW2.exe to start the game.

Note: You are not able to actually start Guild Wars 2 from the shortcut Guild Wars 2 Repair. You must use GW2.exe.

Additional Information

I moved the file "GW2.exe" to a folder and launched it, but it immediately crashed. What’s wrong?

This could be caused by a number of issues, but here are a few things to check for:

Are you an administrator on your computer or on Windows Vista / 7?
You may need administrator privileges to run the client or properly access the folder in which your game client is located. Try starting GW2.exe by right-clicking on the file and selecting Run as Administrator.
Is the folder that contains the game set to Read Only?
The client needs to add files to the folder through patching before it will run properly. To check this, right-click on your Guild Wars 2 Beta folder and select Properties. From here, un-check the option for Read-Only and left click on Ok.

Hope this is of some help

 

[kokabel]

Yeah, the 'Run as Admin' thing is a well known problem, and sadly not the one I am having. I am able to patch the game, that menu causes no problem, but as soon as I hit 'Play' and get to the login screen, it crashes with the above error. More and more I am suspecting this is just one of the many trials and tribulations of a game still in beta. I think I'll go mither their tech support and maybe it will get fixed... maybe!

Will keep you updated. Downloading some other games now to see what happens.

edit: Just got a random game off steam, not super graphically intensive, about average I guess - works fine. Gonna go find some disks and try some more...

 

[baron75mk2]

Yeah, the 'Run as Admin' thing is a well known problem, and sadly not the one I am having. I am able to patch the game, that menu causes no problem, but as soon as I hit 'Play' and get to the login screen, it crashes with the above error. More and more I am suspecting this is just one of the many trials and tribulations of a game still in beta. I think I'll go mither their tech support and maybe it will get fixed... maybe!

Will keep you updated. Downloading some other games now to see what happens.

edit: Just got a random game off steam, not super graphically intensive, about average I guess - works fine. Gonna go find some disks and try some more...

Hope they all play ok , i would say if everything else is playing fine then just put it down to a badly coded client/game , might be worth a look at the nvidia forums & see if its an issue with the current drivers for the GTX680 - if it is possibly they will address the issue in a future driver update ?

Never the less , its only my personal opinion , but i wouldn't go ripping ram / components out of the rig for an issue with just one game , not if everything else is perfectly fine

 

[kokabel]

So far all games tested work fine, all is well.

Good idea to go talk to nVidia forums, more likely to get a faster response than from the Guild Wars 2 developers, who only open the beta-specific tech forum during the beta events. Perhaps I'll try track some of the devs down on the Wiki or at least make it a known problem on there.

I just don't want to miss out on the next beta event because the game is going to look stunning on this machine!

 

[kokabel]

Looks like it is a client/hardware compatibility issue!

Been in touch with Support, got this back:

Hello,

Thank you for providing this updated information.

We have been collecting reports of crashes and incomplete installations for users using similar computer builds to your own. We will be adding the information for your specific machine to the reports already sent to Development, so that they may compile the information and work towards a resolution. We hope that this and other issues will be addressed in the next new build.

Should you wish to try another troubleshooting option, see if turning 3D/Stereoscopic settings back -on- makes a difference.

If you happen to have access to another video card that you may be able to test instead, and can see if launching Guild Wars 2 produces different results, definitely let us know.

We apologize for the inconvenience, and want to assure you that we are working hard to compile information and resolve this issue. Should you have any further questions, concerns, or information, definitely let us know by responding to this ticket.

Regards,
Shannon
NCSoft Technical Support

Eeeh, I don't have a spare card - unsure the one in my other computer will fit. Will check in the morning.

Thank you for the help you two!

 

[Buzz]

Your welcome Kokabel.

Just wish we could have resolved the game for you, but as you said all other games are working fine, then It would obviously look like the game has issues.

Changing your card completely seems like a lot of work for the sake of 1 game. Most likely patches will come out soon and prob eliminate the issue anyway

We have been collecting reports of crashes and incomplete installations for users using similar computer builds to your own

If they have been getting crashes across the board then Its their issue, not the people with the comp like yours. Lol

If you happen to have access to another video card

It very well may work, but then you have the issue of installing drivers for new card. The re installing the card in now again with all the drivers. After all what would you do if the older card does work. Keep swapping it every time ya want a game. I doubt it very much.

Personally, I would keep trying the game with card now, and keep looking for patches and keep mailing the game makers etc.

Hope you get it working in the end anyway, and would appreciate heads up here if/when you get it sorted and let us know the story with it.

Cheers

 

[kokabel]

I did some more googling today, since the next beta is this coming weekend and I am getting a little worried I won't be able to enjoy it. More people with the problem, and the camp seems divided into people who either have graphics cards with issues (or really old cards), or people who have the 4GB 680. Oh boy.

In the case of the 680, I found a post on a German forum which seems plausible to me - thanks to Chrome's translation:

"The error message could indicate a simple permissions problem. It can, of course, but really with the 4 GB of video memory are related. Guild Wars 2 is a 32-bit application. As such, it is packed in a 64-bit operating system into a virtual 32-bit "bubble". More than 4 GB (whether in RAM or the graphics card) can not therefore be addressed by GW2. If there are no control mechanisms that prevent GW2 for some reason always tries to capture the entire video memory in its virtual 32-bit bubble, leading to an out-of-memory error (0 MB) and fast crash. However, we can not do anything, except to rely on ArenaNet (or nVidia drivers that do not report 32-bit applications, the entire video memory). "

Not the best translation out there, but you get the gist of it. (Basically, I think it's something like the client being 32bit application, it can only read up to 2gb vRAM, so when it tries to look at the 4gb's worth, it missreads the vRAM as 0, and then crashes.)

Any ideas if there might be a workaround so I get some playtime this weekend? I'm redownloading the client to see if it's been fixed, but I somehow doubt it...

 

[Bloodgoyle]

I did some more googling today, since the next beta is this coming weekend and I am getting a little worried I won't be able to enjoy it. More people with the problem, and the camp seems divided into people who either have graphics cards with issues (or really old cards), or people who have the 4GB 680. Oh boy.

In the case of the 680, I found a post on a German forum which seems plausible to me - thanks to Chrome's translation:

"The error message could indicate a simple permissions problem. It can, of course, but really with the 4 GB of video memory are related. Guild Wars 2 is a 32-bit application. As such, it is packed in a 64-bit operating system into a virtual 32-bit "bubble". More than 4 GB (whether in RAM or the graphics card) can not therefore be addressed by GW2. If there are no control mechanisms that prevent GW2 for some reason always tries to capture the entire video memory in its virtual 32-bit bubble, leading to an out-of-memory error (0 MB) and fast crash. However, we can not do anything, except to rely on ArenaNet (or nVidia drivers that do not report 32-bit applications, the entire video memory). "

Not the best translation out there, but you get the gist of it. (Basically, I think it's something like the client being 32bit application, it can only read up to 2gb vRAM, so when it tries to look at the 4gb's worth, it missreads the vRAM as 0, and then crashes.)

Any ideas if there might be a workaround so I get some playtime this weekend? I'm redownloading the client to see if it's been fixed, but I somehow doubt it...

Hi there

I have exact the same problem.

I have a Gainward GTX680 *4gb* Phantom and the same crash

Have reported this problem to ncsoft and arenanet...

Got answers that the problem is known and they are working hard on a fix...

Hmm now soon is the next beta event and the problem is stil not fixed

Im just done with patching the client with the big patch but it still crashes with the same error.. the VRAM 0mb problem

We just can hope they will fix this soon ..

i mean .. can it really be so hard to fix such a bug ?! i dunno

sorry for bad english im german

have a nice day ^^

 

[kokabel]

Other 32bit applications must encounter the same issue with this card, and so far every game I have tested has been fine - so yeah, you would think it would get fixed and that it shouldn't be too difficult to solve. Seems like a bit of a mistake to not understand that this would happen with 4GB cards. Lets just hope our luck changes in the next few days...

 

[Bloodgoyle]

Morning ^^

I got news from ncsoft

here is the answer they wrote me:

--------------------------------------------------------------------------

Hello.

Thank you for providing the requested information.

I have actually see this particular issue once before with another client. Can you try the following settings and let me know if this fixes your issue?

1. Locate your Guild Wars 2 folder.

2. Right-click on "GW2.exe" and select "Properties."

3. Click the "Compatibility" tab.

4. Checkmark "Run in 256 colors."

5. Double click "GW2.exe"

Should this resolve the issue, please keep in mind that you may have to disable this feature in order to patch the client and then re-enable to play.

Please do not hesitate to contact us should you have any additional issues, questions or concerns.

Regards,
Ashe
NCsoft Technical Support

--------------------------------------------------------------------------------------


I tried this trick BUT it wont work.. the client gives me directly another small error window and it tells me that my gfx card is not supported for the client ...

Maybe you have more luck with this trick....

Let me know it

 

[kokabel]

Yeah, I tried that some time ago too, there's absolutely no way it could work, since the problem is with the game program itself, and how it cannot read the vRAM correctly. I would reply and inform them that was a really stupid suggestion. The game is going to try and read the entire 4GB whether it's running in any particular mode or not.

I think I will write to them some more today. They really should not be giving out bad advice like they gave to you though...

 

[baron75mk2]

Hi guys , don't know if it will help , but i have had a similar issue with GTA4 not recognizing all of my card ram , it would only see 1gb of my 3gb , the fix for this was to go to the games shortcut ( or make one yourself ) & go to the properties & in the target line put "-nolimit" at the end of the line ( you may possibly need to put a space first , cant remember tbh as it was a while ago & i don't have the game anymore)

So if its possible to just load up the game with its own exe instead of the game client ( you can do this with steam games at leased all that happens it the steam client loads up on its own.)

Might be worth a try

But if your trying to stop the game from reading the whole 4 gb then this will not work - possibly there is another phrase that can be put in to the target line to limit the amount of card ram it sees ?