kokabel
Bronze Level Poster
So, while my new machine is wonderful, I did some downloading, and this is what is happening (doesn't seem to be happening with any other programs, have to try other games when I install them).
I try to open the GW2 Beta client (I run it occasionally to get build updates etc as they seem to come through every week or so). It loads, but after a few seconds, it crashes to desktop, with the option to send a report to the developers, and it generates a crash report.
Hoping someone can tell me what is going wrong and what I can do to fix it. I checked with other people, their clients are not crashing (they've been known to crash out in a similar fashion when they boot people from the servers at the ends of beta periods).
Here is the report. (All of it, sorry, the relevant part is likely in the first few lines though...)
*--> Crash <--*
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 5228
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14234
When: 2012-05-18T02:50:49Z 2012-05-18T03:50:49+01:00
Uptime: 0 days 0:00:10
Flags: 0
*--> System <--*
Name: BAPHOMET
IpAddr: 192.168.1.89
Processors: 8 [GenuineIntel:6:13:7]
OSVersion: Windows 6.1 (64 bit)
*--> System Memory <--*
Physical: 5358MB/ 8169MB 65%
Paged: 12493MB/16337MB 76%
Virtual: 2999MB/ 4095MB 73%
Load: 34%
CommitTotal: 3844MB
CommitLimit: 16337MB
CommitPeak: 4572MB
SystemCache: 5446MB
HandleCount: 31209
ProcessCount: 70
ThreadCount: 1308
*--> Process Memory <--*
Private: 866MB
WorkingSet: 188MB
PeakWorkingSet: 188MB
PageFaults: 98994
*--> Game Context <--*
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:09
*--> World State <--*
<WorldState BufferCapacity="32047104" BufferUsed="8508" DrawCalls="55" Fps="193" EffectLights="0" ImageMemory="65464" Lights="0" Materials="37" OcclusionQueriesOccluded="0" OcclusionQueriesStalled="0" OcclusionQueriesUnoccluded="0" Particles="0" Submodels="55" TextureLoadsPending="0" TextureMemory="11534440" Triangles="110" VerticesSoftwareTransformed="0" VideoMemoryTotal="14929688"/>
[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]
*--> Thread 0x1764 <--*
*--> Trace <--*
Pc:007df401 Fr:337efc0c Rt:007e0351 Arg:00000001 00000004 337efc4c 007e0659
Pc:007e0351 Fr:337efc1c Rt:007e0659 Arg:00000000 00000021 00000270 012a9270
Pc:007e0659 Fr:337efc4c Rt:006345d5 Arg:00000000 00000000 00000000 00000026
Pc:006345d5 Fr:337efd18 Rt:006363e7 Arg:00000000 0b745aa0 337efd40 0062fec2
Pc:006363e7 Fr:337efd28 Rt:0062fec2 Arg:00000000 00000000 0b745aa0 00000000
Pc:0062fec2 Fr:337efd40 Rt:00630e38 Arg:00000000 0151f3b4 0b750280 337efd70
Pc:00630e38 Fr:337efd54 Rt:0062cc95 Arg:00000000 00000000 0b73cd00 099d3d00
Pc:0062cc95 Fr:337efd70 Rt:0042b98d Arg:00000000 0110a374 00000000 00000000
Pc:0042b98d Fr:337efdb4 Rt:0041c26c Arg:00000000 00000000 00000000 099d3d08
Pc:0041c26c Fr:337efdd0 Rt:00417854 Arg:3bb39109 00000000 099d3d08 099d3d08
Pc:00417854 Fr:337efe04 Rt:00416716 Arg:0994f07c 337efe78 0000000c 099d7f34
Pc:00416716 Fr:337efe3c Rt:00418cff Arg:3bb39109 00a3682f 099d8038 099d7c60
Pc:00418cff Fr:337efe84 Rt:00a32b0b Arg:099d7c60 099d7cb4 0994f070 00000004
Pc:00a32b0b Fr:337efef4 Rt:00a33279 Arg:62f64ae5 00000000 099e03c0 00385e38
Pc:00a33279 Fr:337eff2c Rt:00a33346 Arg:0060a83f 00000000 00385e38 00000000
Pc:00a33346 Fr:337eff44 Rt:0084defc Arg:099e03c0 62f64ab5 00000000 00385e38
Pc:0084defc Fr:337eff7c Rt:0084dfa4 Arg:00000000 337eff94 750933ca 00385e38
Pc:0084dfa4 Fr:337eff88 Rt:750933ca Arg:00385e38 337effd4 77169ed2 00385e38
Pc:750933ca Fr:337eff94 Rt:77169ed2 Arg:00385e38 45084900 00000000 00000000
Pc:77169ed2 Fr:337effd4 Rt:77169ea5 Arg:0084df22 00385e38 00000000 00000000
Pc:77169ea5 Fr:337effec Rt:00000000 Arg:0084df22 00385e38 00000000 00000000
*--> Thread registers <--*
eax=00000001 ebx=00000004 ecx=00000000 edx=00000000 esi=00000000 edi=00000004
eip=007df401 esp=337efbfc ebp=337efc0c
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
*--> Code <--*
007DF3E1 0000005e 8be55dc2 0400cccc cccccc55 ...^..]........U
007DF3F1 8bec83ec 10e88583 e6ff8b0d 78135f01 ............x._.
007DF401 8b018b50 24ffd283 7d080074 28568b35 ...P$...}..t(V.5
007DF411 78135f01 578b3e8d 45f050b9 b83b5301 x._.W.>.E.P..;S.
007DF421 e80afeff ff8b573c 508bceff d25f5e8b ......W<P...._^.
007DF431 e55dc204 00d9ee8b 0d78135f 018b01d9 .].......x._....
*--> Stack <--*
337EFBFC 0000001c 00000013 337efc3c c75c2a59 ........<.~3Y*\.
337EFC0C 337efc1c 007e0351 00000001 00000004 ..~3Q.~.........
337EFC1C 337efc4c 007e0659 00000000 00000021 L.~3Y.~.....!...
337EFC2C 00000270 012a9270 00000001 0bc2ae30 p...p.*.....0...
337EFC3C 00000000 3f800000 00000000 00000000 .......?........
337EFC4C 337efd18 006345d5 00000000 00000000 ..~3.Ec.........
337EFC5C 00000000 00000026 0bc2ae30 00000098 ....&...0.......
337EFC6C 006a3a27 33a37680 337efc84 00000000 ':j..v.3..~3....
337EFC7C 3f800000 3f800000 3f800000 00000000 ...?...?...?....
337EFC8C 00000780 00000438 00000000 3f800000 ....8..........?
337EFC9C 00000000 0bbbcbd0 0b445ad0 00000000 .........ZD.....
337EFCAC 44f00000 00000000 00000000 00000000 ...D............
337EFCBC 00000000 00000000 00000000 00000000 ................
337EFCCC 00000000 337efcf4 0067c82a 0bbbcbe8 ......~3*.g.....
337EFCDC 0000001c 0994efdc 00605549 0bbbc5a0 ........IU`.....
337EFCEC 00000000 00000008 00000000 00646012 .............`d.
337EFCFC 0994ee08 00000000 3fa78d36 00000001 ........6..?....
337EFD0C 00000000 00000000 00000004 337efd28 ............(.~3
337EFD1C 006363e7 00000000 0b745aa0 337efd40 .cc......Zt.@.~3
337EFD2C 0062fec2 00000000 00000000 0b745aa0 ..b..........Zt.
337EFD3C 00000000 337efd54 00630e38 00000000 ....T.~38.c.....
337EFD4C 0151f3b4 0b750280 337efd70 0062cc95 ..Q...u.p.~3..b.
337EFD5C 00000000 00000000 0b73cd00 099d3d00 ..........s..=..
337EFD6C 00000001 337efdb4 0042b98d 00000000 ......~3..B.....
337EFD7C 0110a374 00000000 00000000 00000000 t...............
337EFD8C 3f800000 3f800000 42700000 41a00000 ...?...?..pB...A
337EFD9C 00000000 4410a000 43b7b300 42700000 .......D...C..pB
337EFDAC 416a6000 3fa66666 337efdd0 0041c26c .`jAff.?..~3l.A.
337EFDBC 00000000 00000000 00000000 099d3d08 .............=..
337EFDCC 00000006 337efe04 00417854 3bb39109 ......~3TxA....;
337EFDDC 00000000 099d3d08 099d3d08 337efe00 .....=...=....~3
337EFDEC 00417918 3f800000 40000000 3bb39109 .yA....?...@...;
337EFDFC 416a6000 337efe3c 337efe3c 00416716 .`jA<.~3<.~3.gA.
337EFE0C 0994f07c 337efe78 0000000c 099d7f34 |...x.~3....4...
337EFE1C 00000001 337efec8 337efe78 337efe88 ......~3x.~3..~3
337EFE2C 099d7c94 3bb39109 3bc49ba6 3bc49ba6 .|.....;...;...;
337EFE3C 337efe84 00418cff 3bb39109 00a3682f ..~3..A....;/h..
337EFE4C 099d8038 099d7c60 099d7c94 00000002 8...`|...|......
337EFE5C 00000002 00000004 337efe80 099d8038 ..........~38...
337EFE6C 00000001 099d7c60 099d7f34 0994f07c ....`|..4...|...
337EFE7C 099d7cad 00000000 337efef4 00a32b0b .|........~3.+..
337EFE8C 099d7c60 099d7cb4 0994f070 00000004 `|...|..p.......
337EFE9C 337efec8 099d8038 00000000 099e03c0 ..~38...........
337EFEAC 00385e38 76af2c7c 62f6fd97 00000000 8^8.|,.v...b....
337EFEBC 00000064 554a0824 00000012 00000006 d...$.JU........
337EFECC 00000000 00000002 00000001 00385e38 ............8^8.
337EFEDC 099e03c0 00000000 6faf270c 05cee4d5 .........'.o....
337EFEEC 00000000 62f64b3d 337eff2c 00a33279 ....=K.b,.~3y2..
337EFEFC 62f64ae5 00000000 099e03c0 00385e38 .J.b........8^8.
337EFF0C 00000001 c0000005 337efefc 337ef644 ..........~3D.~3
337EFF1C 337eff6c 0084e060 50c79869 00000000 l.~3`...i..P....
337EFF2C 337eff44 00a33346 0060a83f 00000000 D.~3F3..?.`.....
337EFF3C 00385e38 00000000 337eff7c 0084defc 8^8.....|.~3....
337EFF4C 099e03c0 62f64ab5 00000000 00385e38 .....J.b....8^8.
337EFF5C 00385e38 337eff50 337eff50 337effc4 8^8.P.~3P.~3..~3
337EFF6C 337effc4 0084e060 50c7a289 00000000 ..~3`......P....
337EFF7C 337eff88 0084dfa4 00000000 337eff94 ..~3..........~3
337EFF8C 750933ca 00385e38 337effd4 77169ed2 .3.u8^8...~3...w
337EFF9C 00385e38 45084900 00000000 00000000 8^8..I.E........
337EFFAC 00385e38 00000000 00000000 00000000 8^8.............
337EFFBC 337effa0 00000000 ffffffff 771a1ecd ..~3...........w
337EFFCC 016373f4 00000000 337effec 77169ea5 .sc.......~3...w
337EFFDC 0084df22 00385e38 00000000 00000000 "...8^8.........
337EFFEC 00000000 00000000 0084df22 00385e38 ........"...8^8.
*--> Error Logs <--*
VerifyAccess failed or denied access with 0xc00ce556 - 1
*--> DirectX Device Info <--*
VendorId = 0x10de
DeviceId = 0x1180
Version = 8.17.0013.0110
Description = NVIDIA GeForce GTX 680
Compat = 0x00402000
VidMem = 0 MB
I try to open the GW2 Beta client (I run it occasionally to get build updates etc as they seem to come through every week or so). It loads, but after a few seconds, it crashes to desktop, with the option to send a report to the developers, and it generates a crash report.
Hoping someone can tell me what is going wrong and what I can do to fix it. I checked with other people, their clients are not crashing (they've been known to crash out in a similar fashion when they boot people from the servers at the ends of beta periods).
Here is the report. (All of it, sorry, the relevant part is likely in the first few lines though...)
*--> Crash <--*
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 5228
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14234
When: 2012-05-18T02:50:49Z 2012-05-18T03:50:49+01:00
Uptime: 0 days 0:00:10
Flags: 0
*--> System <--*
Name: BAPHOMET
IpAddr: 192.168.1.89
Processors: 8 [GenuineIntel:6:13:7]
OSVersion: Windows 6.1 (64 bit)
*--> System Memory <--*
Physical: 5358MB/ 8169MB 65%
Paged: 12493MB/16337MB 76%
Virtual: 2999MB/ 4095MB 73%
Load: 34%
CommitTotal: 3844MB
CommitLimit: 16337MB
CommitPeak: 4572MB
SystemCache: 5446MB
HandleCount: 31209
ProcessCount: 70
ThreadCount: 1308
*--> Process Memory <--*
Private: 866MB
WorkingSet: 188MB
PeakWorkingSet: 188MB
PageFaults: 98994
*--> Game Context <--*
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:09
*--> World State <--*
<WorldState BufferCapacity="32047104" BufferUsed="8508" DrawCalls="55" Fps="193" EffectLights="0" ImageMemory="65464" Lights="0" Materials="37" OcclusionQueriesOccluded="0" OcclusionQueriesStalled="0" OcclusionQueriesUnoccluded="0" Particles="0" Submodels="55" TextureLoadsPending="0" TextureMemory="11534440" Triangles="110" VerticesSoftwareTransformed="0" VideoMemoryTotal="14929688"/>
[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]
*--> Thread 0x1764 <--*
*--> Trace <--*
Pc:007df401 Fr:337efc0c Rt:007e0351 Arg:00000001 00000004 337efc4c 007e0659
Pc:007e0351 Fr:337efc1c Rt:007e0659 Arg:00000000 00000021 00000270 012a9270
Pc:007e0659 Fr:337efc4c Rt:006345d5 Arg:00000000 00000000 00000000 00000026
Pc:006345d5 Fr:337efd18 Rt:006363e7 Arg:00000000 0b745aa0 337efd40 0062fec2
Pc:006363e7 Fr:337efd28 Rt:0062fec2 Arg:00000000 00000000 0b745aa0 00000000
Pc:0062fec2 Fr:337efd40 Rt:00630e38 Arg:00000000 0151f3b4 0b750280 337efd70
Pc:00630e38 Fr:337efd54 Rt:0062cc95 Arg:00000000 00000000 0b73cd00 099d3d00
Pc:0062cc95 Fr:337efd70 Rt:0042b98d Arg:00000000 0110a374 00000000 00000000
Pc:0042b98d Fr:337efdb4 Rt:0041c26c Arg:00000000 00000000 00000000 099d3d08
Pc:0041c26c Fr:337efdd0 Rt:00417854 Arg:3bb39109 00000000 099d3d08 099d3d08
Pc:00417854 Fr:337efe04 Rt:00416716 Arg:0994f07c 337efe78 0000000c 099d7f34
Pc:00416716 Fr:337efe3c Rt:00418cff Arg:3bb39109 00a3682f 099d8038 099d7c60
Pc:00418cff Fr:337efe84 Rt:00a32b0b Arg:099d7c60 099d7cb4 0994f070 00000004
Pc:00a32b0b Fr:337efef4 Rt:00a33279 Arg:62f64ae5 00000000 099e03c0 00385e38
Pc:00a33279 Fr:337eff2c Rt:00a33346 Arg:0060a83f 00000000 00385e38 00000000
Pc:00a33346 Fr:337eff44 Rt:0084defc Arg:099e03c0 62f64ab5 00000000 00385e38
Pc:0084defc Fr:337eff7c Rt:0084dfa4 Arg:00000000 337eff94 750933ca 00385e38
Pc:0084dfa4 Fr:337eff88 Rt:750933ca Arg:00385e38 337effd4 77169ed2 00385e38
Pc:750933ca Fr:337eff94 Rt:77169ed2 Arg:00385e38 45084900 00000000 00000000
Pc:77169ed2 Fr:337effd4 Rt:77169ea5 Arg:0084df22 00385e38 00000000 00000000
Pc:77169ea5 Fr:337effec Rt:00000000 Arg:0084df22 00385e38 00000000 00000000
*--> Thread registers <--*
eax=00000001 ebx=00000004 ecx=00000000 edx=00000000 esi=00000000 edi=00000004
eip=007df401 esp=337efbfc ebp=337efc0c
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
*--> Code <--*
007DF3E1 0000005e 8be55dc2 0400cccc cccccc55 ...^..]........U
007DF3F1 8bec83ec 10e88583 e6ff8b0d 78135f01 ............x._.
007DF401 8b018b50 24ffd283 7d080074 28568b35 ...P$...}..t(V.5
007DF411 78135f01 578b3e8d 45f050b9 b83b5301 x._.W.>.E.P..;S.
007DF421 e80afeff ff8b573c 508bceff d25f5e8b ......W<P...._^.
007DF431 e55dc204 00d9ee8b 0d78135f 018b01d9 .].......x._....
*--> Stack <--*
337EFBFC 0000001c 00000013 337efc3c c75c2a59 ........<.~3Y*\.
337EFC0C 337efc1c 007e0351 00000001 00000004 ..~3Q.~.........
337EFC1C 337efc4c 007e0659 00000000 00000021 L.~3Y.~.....!...
337EFC2C 00000270 012a9270 00000001 0bc2ae30 p...p.*.....0...
337EFC3C 00000000 3f800000 00000000 00000000 .......?........
337EFC4C 337efd18 006345d5 00000000 00000000 ..~3.Ec.........
337EFC5C 00000000 00000026 0bc2ae30 00000098 ....&...0.......
337EFC6C 006a3a27 33a37680 337efc84 00000000 ':j..v.3..~3....
337EFC7C 3f800000 3f800000 3f800000 00000000 ...?...?...?....
337EFC8C 00000780 00000438 00000000 3f800000 ....8..........?
337EFC9C 00000000 0bbbcbd0 0b445ad0 00000000 .........ZD.....
337EFCAC 44f00000 00000000 00000000 00000000 ...D............
337EFCBC 00000000 00000000 00000000 00000000 ................
337EFCCC 00000000 337efcf4 0067c82a 0bbbcbe8 ......~3*.g.....
337EFCDC 0000001c 0994efdc 00605549 0bbbc5a0 ........IU`.....
337EFCEC 00000000 00000008 00000000 00646012 .............`d.
337EFCFC 0994ee08 00000000 3fa78d36 00000001 ........6..?....
337EFD0C 00000000 00000000 00000004 337efd28 ............(.~3
337EFD1C 006363e7 00000000 0b745aa0 337efd40 .cc......Zt.@.~3
337EFD2C 0062fec2 00000000 00000000 0b745aa0 ..b..........Zt.
337EFD3C 00000000 337efd54 00630e38 00000000 ....T.~38.c.....
337EFD4C 0151f3b4 0b750280 337efd70 0062cc95 ..Q...u.p.~3..b.
337EFD5C 00000000 00000000 0b73cd00 099d3d00 ..........s..=..
337EFD6C 00000001 337efdb4 0042b98d 00000000 ......~3..B.....
337EFD7C 0110a374 00000000 00000000 00000000 t...............
337EFD8C 3f800000 3f800000 42700000 41a00000 ...?...?..pB...A
337EFD9C 00000000 4410a000 43b7b300 42700000 .......D...C..pB
337EFDAC 416a6000 3fa66666 337efdd0 0041c26c .`jAff.?..~3l.A.
337EFDBC 00000000 00000000 00000000 099d3d08 .............=..
337EFDCC 00000006 337efe04 00417854 3bb39109 ......~3TxA....;
337EFDDC 00000000 099d3d08 099d3d08 337efe00 .....=...=....~3
337EFDEC 00417918 3f800000 40000000 3bb39109 .yA....?...@...;
337EFDFC 416a6000 337efe3c 337efe3c 00416716 .`jA<.~3<.~3.gA.
337EFE0C 0994f07c 337efe78 0000000c 099d7f34 |...x.~3....4...
337EFE1C 00000001 337efec8 337efe78 337efe88 ......~3x.~3..~3
337EFE2C 099d7c94 3bb39109 3bc49ba6 3bc49ba6 .|.....;...;...;
337EFE3C 337efe84 00418cff 3bb39109 00a3682f ..~3..A....;/h..
337EFE4C 099d8038 099d7c60 099d7c94 00000002 8...`|...|......
337EFE5C 00000002 00000004 337efe80 099d8038 ..........~38...
337EFE6C 00000001 099d7c60 099d7f34 0994f07c ....`|..4...|...
337EFE7C 099d7cad 00000000 337efef4 00a32b0b .|........~3.+..
337EFE8C 099d7c60 099d7cb4 0994f070 00000004 `|...|..p.......
337EFE9C 337efec8 099d8038 00000000 099e03c0 ..~38...........
337EFEAC 00385e38 76af2c7c 62f6fd97 00000000 8^8.|,.v...b....
337EFEBC 00000064 554a0824 00000012 00000006 d...$.JU........
337EFECC 00000000 00000002 00000001 00385e38 ............8^8.
337EFEDC 099e03c0 00000000 6faf270c 05cee4d5 .........'.o....
337EFEEC 00000000 62f64b3d 337eff2c 00a33279 ....=K.b,.~3y2..
337EFEFC 62f64ae5 00000000 099e03c0 00385e38 .J.b........8^8.
337EFF0C 00000001 c0000005 337efefc 337ef644 ..........~3D.~3
337EFF1C 337eff6c 0084e060 50c79869 00000000 l.~3`...i..P....
337EFF2C 337eff44 00a33346 0060a83f 00000000 D.~3F3..?.`.....
337EFF3C 00385e38 00000000 337eff7c 0084defc 8^8.....|.~3....
337EFF4C 099e03c0 62f64ab5 00000000 00385e38 .....J.b....8^8.
337EFF5C 00385e38 337eff50 337eff50 337effc4 8^8.P.~3P.~3..~3
337EFF6C 337effc4 0084e060 50c7a289 00000000 ..~3`......P....
337EFF7C 337eff88 0084dfa4 00000000 337eff94 ..~3..........~3
337EFF8C 750933ca 00385e38 337effd4 77169ed2 .3.u8^8...~3...w
337EFF9C 00385e38 45084900 00000000 00000000 8^8..I.E........
337EFFAC 00385e38 00000000 00000000 00000000 8^8.............
337EFFBC 337effa0 00000000 ffffffff 771a1ecd ..~3...........w
337EFFCC 016373f4 00000000 337effec 77169ea5 .sc.......~3...w
337EFFDC 0084df22 00385e38 00000000 00000000 "...8^8.........
337EFFEC 00000000 00000000 0084df22 00385e38 ........"...8^8.
*--> Error Logs <--*
VerifyAccess failed or denied access with 0xc00ce556 - 1
*--> DirectX Device Info <--*
VendorId = 0x10de
DeviceId = 0x1180
Version = 8.17.0013.0110
Description = NVIDIA GeForce GTX 680
Compat = 0x00402000
VidMem = 0 MB