halox
Enthusiast
The reason I am asking, is when I received my PC there were numerous faults which I repaired myself. Any replacement parts I fitted them myself too. This saved me the hassle of sending it back and waiting a week or so to get it returned. The practice of the user carrying out repairs is common for PCS which I do not mind but if we damage something accidentally does that void our warranty?
Leading on from this my friend had issues with his new PC and sent it back as he was not happy repairing it himself for his own reasons. He received it back today after 17 days repair turnaround. The SLI GPU temperature issue was resolved as was most of the other issues. The front USB connector was fixed but the front sata connector cable is still missing. Meaning it may have to go back again to get this fitted. When they fitted the USB cable they damaged the case. One of the lugs is now broken. PCS advised that they will fix this. They also want to send him the cable so he can fit it himself. This means he would route the cable from the top ports to the MB and past numerous components. Today however he received an email from PCS, stating that if any of the damage is due to his modifications of which there are none, this will void the warranty. How does this work as they asked him to fit the cable? What happens if he decided to do it but damages it at the same time?
It got me thinking, should I send my PC back every time something goes wrong? I have nothing in writing stating that if I damage something the warranty is still valid.
Leading on from this my friend had issues with his new PC and sent it back as he was not happy repairing it himself for his own reasons. He received it back today after 17 days repair turnaround. The SLI GPU temperature issue was resolved as was most of the other issues. The front USB connector was fixed but the front sata connector cable is still missing. Meaning it may have to go back again to get this fitted. When they fitted the USB cable they damaged the case. One of the lugs is now broken. PCS advised that they will fix this. They also want to send him the cable so he can fit it himself. This means he would route the cable from the top ports to the MB and past numerous components. Today however he received an email from PCS, stating that if any of the damage is due to his modifications of which there are none, this will void the warranty. How does this work as they asked him to fit the cable? What happens if he decided to do it but damages it at the same time?
It got me thinking, should I send my PC back every time something goes wrong? I have nothing in writing stating that if I damage something the warranty is still valid.