Fans uncontrollable

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Chibble

Bronze Level Poster
Hi all, at the suggestion of Spyder I'm making a "please help" thread.

My new build arrived yesterday and aside from a few confusing build choices I love it. The big issue at the moment is the fans.

The case is a 5000D Airflow and I emailed PCSpecialist and asked if the 5 additional fans could be upped to 7 so the stock fans are replaced with the RGB fans on offer at PCS. The case has 3 front fans, 3 side fans, 1 rear fan and then 3 fans as part of the AIO mounted on the top of the case. I am unable to control the speed of the fans not part of the AIO cooler. As soon as the system comes on they ramp up to 100% and stay there.

As they are connected to a lightning node and not a commander core, iCue can only control their LEDs and has no control over their fan speed. I have an ASUS motherboard so Armory Crate was suggested, but it only identifies one "CPU fan" (actually the rear exhaust) and 4 "chassis fans," as well as the cooler. When using auto-tune to try and set up an automatic fan curve based on CPU/GPU temps only the rear exhaust will actually be "tuned" and the rest of the case fans just stay at 100% and end up greyed out. I eventually tried to use the QFan control from the bios but no matter how I modify it the fans take no notice. I'm fully up to date with windows and Armory Crate and did full windows reinstall a few hours ago with no luck.

Spec here:
Case
Send In Your Own Case
Processor (CPU)
Intel® Core™ i9 16-Core Processor i9-12900K (3.2GHz) 30MB Cache
Motherboard
ASUS® ROG MAXIMUS Z690 HERO WIFI (LGA1700, USB 3.2, PCIe 5.0) - ARGB Ready
Memory (RAM)
32GB Corsair DOMINATOR PLATINUM DDR5 5200MHz (2 x 16GB)
Graphics Card
24GB ASUS ROG STRIX GEFORCE RTX 3090 - HDMI, DP
1st M.2 SSD Drive
1TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6000MB/W)
1st M.2 SSD Drive
4TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6900MB/W)
1st Storage Drive
8TB Samsung 870 QVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
Power Supply
CORSAIR 1600W PRO SERIES™ TITANIUM AX1600i DIGITAL MODULAR PSU
Power Cable
1 x 1 Metre IEC C19 UK Power Cable
Braided Power Supply Cables
CORSAIR Premium Individually Sleeved PSU Cable Kit Pro - Black
Processor Cooling
CORSAIR iCUE H150i ELITE LCD Display RGB CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
2x 50cm RGB LED Strip
Extra Case Fans
7x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 9 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 

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B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Doesn’t the 5000D come with a PWM repeater/header? I would have thought that the AIO fans are plugged into Commander Core, which is connected into the CPU fan header and usb header, the front and side connected to PWM repeater which is plugged into the CPU Opt header and the rear fan plugged into Chassis 1 header. You would then set a curve for CPU Fan and Chassis 1 in the bios (CPU opt just mirrors what CPU fan and core commander ignores any PWM signal from cpu fan and controls via usb header)
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Thinking about this further, you could plug all fans to core to control them via iCUE I think. Three aio fans and rear connect directly, then the front and side fans to to the PWM repeater and then into core.

I’m sure someone actually with a Corsair case will be able to confirm or contradict my assumption.
 
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Salmon Fisher

Enthusiast
I've got the 220 case with three front (Corsair) and one cheapo as a rear fan. I control mine through the bios, cos I think that there Armoury Crate to be coded by Satan and his little imps. The trick for me was to use the 'optimise fans' option, mine's now whisper quiet.
 
C

Chibble

Bronze Level Poster
Hi all thanks for the responses. I delved back into the bios and played around with the fans and as it turns out all the case fans are tied to the "Wpump+" entry, so modifying that fan curve allowed me to slow the fans down in a way that persists through reboots (No idea why there are 4 chassis fan entries that do nothing). Although all the fans do now ramp up to 100 for a few seconds when the PC comes on. Haven't taxed the system yet but will see if the fans respond to temp changes at all.

Thanks for the suggestions!
 
C

Chibble

Bronze Level Poster
There are entries for "AIO Pump" and "W_Pump+" and only changing w_pump affected the case fans. I've not moved anything around in the case. Worth ringing them tomorrow?
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Looking at manual for your motherboard you can see the pump headers only run at full speed:
1644167374112.png

Might be worth confirming the fan cable is actually connected to that header. If you’re saying you were able to change their speed, then they might be connected to some other header
 
C

Chibble

Bronze Level Poster
Oh oof ok. I wouldn't know how to check. The only way I was able to modify their speed was by using QFan in the bios to set the W_PUMP+ to manual and then dragging everything down. So I guess I've also slowed my pump down. No other entry allowed me to control the fans outside of the rear fan which seems to be connected as the CPU fan and the AIO fans which are controllable through icue.
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Just look through the glass panel and see what’s plugged where. You can use the diagram on page 1-3 of your manual to figure out what’s what. But if you’re not sure, def give PCS a call tomorrow to confirm setup.
 
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Salmon Fisher

Enthusiast
I would suggest that if they are all plugged in to the AIO socket (top right) then that's wrong. The fans would be better plugged in to the four pin headers (bottom). I would put the three Corsair front fans in one and the rear fan in another. Oh I wish I had a pic of your mobo!
 
sck451

sck451

MOST VALUED CONTRIBUTOR
IRLRobinS said:
Case fans should never be connected to pump header. That’s designed to run at 100% all the time. That’s bad building by PCS if that’s how it was built.
Click to expand...
It is, and it's also not the first time I think I've seen it mentioned on this forum. I would want to connect the repeater to one of the chassis headers, and then it should work perfectly. Very unfortunate that that wasn't done.
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Salmon Fisher said:
I would suggest that if they are all plugged in to the AIO socket (top right) then that's wrong. The fans would be better plugged in to the four pin headers (bottom). I would put the three Corsair front fans in one and the rear fan in another. Oh I wish I had a pic of your mobo!
Click to expand...
This approach or connected to Commander Core if you want to control all fans via iCUE. Either option is far better than current setup.

Chibble, if indeed that’s your real name 😂, I’d either return PC to PCS and request them to correctly cable, or do it yourself if you feel capable.
 
C

Chibble

Bronze Level Poster
IRLRobinS said:
This approach or connected to Commander Core if you want to control all fans via iCUE. Either option is far better than current setup.

Chibble, if indeed that’s your real name 😂, I’d either return PC to PCS and request them to correctly cable, or do it yourself if you feel capable.
Click to expand...

Ah man what a nightmare. I wouldn't even know where to start with doing it myself so I guess I have to return it to PCS. Amazed it got through testing and QC like this.
 
sck451

sck451

MOST VALUED CONTRIBUTOR
Chibble said:
Hi all thanks for the help so far, I've had a look and it does seem like there's something plugged into the wpump but but nothing in any of the chassis fan parts. Is anyone able to confirm?
https://imgur.com/a/G9pgGCP
Click to expand...
Yes, that's what I see there too.

Here's the map in the motherboard manual:

1644177780846.png


It's a very simple fix: the plug that goes into W_PUMP+ on the right hand side needs to be plugged into any of the CHA_FAN headers. Depending on how tightly it's cable-managed, this might be a really easy fix, but if it's been done very neatly and securely it may be tricky. I'd call them up if I were you.

It's a really simple fix, but I can totally understand being nervous about trying it! If you do try it, you must turn the PC off at the power supply/unplug it from the wall before moving plugs around inside.
 
S

Salmon Fisher

Enthusiast
IRLRobinS said:
This approach or connected to Commander Core if you want to control all fans via iCUE. Either option is far better than current setup.

Chibble, if indeed that’s your real name 😂, I’d either return PC to PCS and request them to correctly cable, or do it yourself if you feel capable.
Click to expand...
If he has commander, he did mention somewhere he had the lighting node, if so that only does the fairy lights, not the whirly whirly.
 
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