Graphics Issue on several games (not all)

C

Caravan Club

Active member
Hi,
I am at the point now where PC Specialist want me to send in my PC for inspection but I wondered if anyone here could help before I do... here is what the issue looks like:




I have installed an increased PSU and had a replacement GPU sent. The issue has remained throughout these changes.

PC Details:

Case COOLERMASTER MASTERBOX K500 RGB GAMING CASE
Processor (CPU)AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
MotherboardASUS® TUF X470-PLUS GAMING (DDR4, 6Gb/s, CrossFireX) - RGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card8GB NVIDIA GEFORCE RTX 2060 SUPER - HDMI, DP - VR Ready!
1st Storage Drive1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 550W VS SERIES™ VS-550 POWER SUPPLY
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingSTANDARD AMD CPU COOLER
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired NetworkingWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserMicrosoft® Edge (Windows 10 Only)
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

Thanks in advance.
 
C

Caravan Club

Active member
It may also be worth noting that all 3 games have worked perfectly at some point on Ultra settings. This issue persists even in low detail.
 
C

Caravan Club

Active member

AOC G2590PX 24.5" Widescreen TN LED Black/Red Multimedia Monitor (1920x1080/1ms/VGA/HDMI/DisplayPort)​


This is my main one
 
SpyderTracks

SpyderTracks

We love you Ukraine
What anti virus are you using?

Have you installed any driver updater?

Where is the game installed from? Steam or somewhere else?
 
C

Caravan Club

Active member
I am using the Windows default anti virus.

Driver updater? I use the Nvidia driver control panel if that's what you mean?

Steam, Battle Net and Origin. So 3 different platforms.

Thanks again for helping me with this.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Caravan Club said:
I am using the Windows default anti virus.

Driver updater? I use the Nvidia driver control panel if that's what you mean?

Steam, Battle Net and Origin. So 3 different platforms.

Thanks again for helping me with this.
Click to expand...
Cool, thanks.

So firstly, make sure that Bullguard isn't installed as it's been known to cause various issues.

Secondly, try fully uninstalling your GPU driver with DDU:

www.guru3d.com

Display Driver Uninstaller (DDU) download version 18.0.7.6

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...
www.guru3d.com www.guru3d.com

Then it will reboot, try reinstalling the full driver, don't use geforce experience to install it, install direct from nvidia.

Whenever you're updating a driver, you have to make sure you select a clean install, otherwise issues like this can persist, I'm not saying that's the cause of this issue, just something worth doing each time.

Then we'll see where we're at then.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Last thing we can test is thermals under stress:

Install HWMonitor:

www.cpuid.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...
www.cpuid.com www.cpuid.com

Then firstly run the heaven benchmark which only stresses the GPU, monitor GPU and CPU temps throughout:

benchmark.unigine.com

UNIGINE Benchmarks

Performance benchmarks by Unigine
benchmark.unigine.com benchmark.unigine.com

Then do the same with Prime95 which stresses the CPU, again, monitor CPU and GPU temps throughout:

www.guru3d.com

Download Prime95 version 30.19 Build 14

Download Prime95 - a handy tool for overclockers and system stability checkers, Prime95 has a feature called "Torture Test" that allows maximum stress testing on the CPU and RAM. There are several options allowing the stress test to focus on the memory, processor, or a balance of both.
www.guru3d.com www.guru3d.com
 
C

Caravan Club

Active member
OK, thanks!

I just ran it for 10 mins with the first one:

MAX temps for CPU was 78 and GPU 83

I have no idea how to use Prime95!
 
Scott

Scott

Behold The Ford Mondeo
Moderator
As well as the above tests, shut down the PC completely and take out one of the RAM sticks. Apply your tests. If it is still there, shut down and swap the RAM sticks over and try again.

How long have you had the system? Has it worked at all?

PCS's next move would likely be to completely wipe the entire system so I would suggest you just do that before sending it off... if all the testing fails. You will need a decent sized USB drive.

Download the Media Creation tool from Microsoft.
Install x64 bit Windows onto the USB

Download the latest chipset drivers from Intel
Download the latest GPU drivers from Nvidia

Copy both over to the USB

Completely wipe the system, removing all partitions and completely cleaning the drive
Install Windows
Install the Chipset drivers from the USB that you downloaded
Do the same with the GPU
Run Windows Update multiple times till everything is up to date
Download Steam and install the game you were trying.

See what's what.

If that doesn't work, it's likely to be a wild goose chase.
 
C

Caravan Club

Active member
Hi both, as far as I can tell the system is working as it should because the performance (disregarding the issue that I want to solve) is excellent. The games run well for the most part.

How much storage will I need to download those things? Is the intel chipset what I need despite having the AMD Ryzen 5 3600 Six Core CPU?

The frustrating part is that the games have worked perfectly in the past. What does this suggest to you?

Thanks.
 
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