SteelyJohn
Member
Hi all, before I describe what’s wrong, there’s a post with a similar problem here, New PC | Ryzen 5900. To save the hassle of answering twice, I had considered adding this to that post but decided against it as my problem is slightly different (it only happens at switch on/wake). No doubt a mod will move it if required.
The problem - After I log on, there is a USB disconnect sound and all AOI RGB (fans and pump) switch off and on. After wakening from sleep there is a disconnect sound but the RGB stays on; however, the fans stop after a few seconds and restart after a couple of seconds. I’ve had the PC for about a month and, to be honest, didn’t think it was a problem until I saw the other post; I had assumed it was one of the attached USB devices, I hadn’t noticed the RGB switching off and on as the PC is under a desk.
I’ve carried out all the suggestions in the other post:
- Checked all USB connections and power to Commander Core, all okay. iCUE and the pump firmware are both up-to-date.
- Checked the BIOS version - 4010, 21/07/2021
- Swapped the pump USB to the other header. On switch-on there was no disconnect sound but RGB off and on. Restarted, disconnect sound again and RGB off/on. Swapped back to the original header, again on switch-on no disconnect but RGB off/on; on restart, both disconnect sound and RGB off/on returned.
- Checked the pump-head screws, they were a bit loose so removed and refitted the pump head, making sure that the screws were tight. Disconnect sound and RGB off/on still happens.
Even tried it with both side panels removed as this seemed to help the other poster for a while – no difference. To rule out external USB devices, I’ve tried with only the mouse/keyboard wireless dongle connected, disconnect sound and RGB off/on.
Windows is up-to-date and temperatures seem okay (note that the AOI is installed at the front).
Full spec is:
Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING WIFI (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 14 to 17 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Thanks in advance.
The problem - After I log on, there is a USB disconnect sound and all AOI RGB (fans and pump) switch off and on. After wakening from sleep there is a disconnect sound but the RGB stays on; however, the fans stop after a few seconds and restart after a couple of seconds. I’ve had the PC for about a month and, to be honest, didn’t think it was a problem until I saw the other post; I had assumed it was one of the attached USB devices, I hadn’t noticed the RGB switching off and on as the PC is under a desk.
I’ve carried out all the suggestions in the other post:
- Checked all USB connections and power to Commander Core, all okay. iCUE and the pump firmware are both up-to-date.
- Checked the BIOS version - 4010, 21/07/2021
- Swapped the pump USB to the other header. On switch-on there was no disconnect sound but RGB off and on. Restarted, disconnect sound again and RGB off/on. Swapped back to the original header, again on switch-on no disconnect but RGB off/on; on restart, both disconnect sound and RGB off/on returned.
- Checked the pump-head screws, they were a bit loose so removed and refitted the pump head, making sure that the screws were tight. Disconnect sound and RGB off/on still happens.
Even tried it with both side panels removed as this seemed to help the other poster for a while – no difference. To rule out external USB devices, I’ve tried with only the mouse/keyboard wireless dongle connected, disconnect sound and RGB off/on.
Windows is up-to-date and temperatures seem okay (note that the AOI is installed at the front).
Full spec is:
Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING WIFI (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 14 to 17 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Thanks in advance.
