I have bought my son the
Help needed on set up please
- Thread starter Taryn
- Start date
Hello Taryn. Someone else reported a similar issue in this thread:
www.pcspecialist.co.uk
Can you follow the guidance given in that thread and see if the advice given there helps to resolve your issue?
New gaming pc
I just got a gaming pc for Christmas and I’ve went to turn it on and it turns on but no picture on the monitor wonder if anyone could help?
Can you follow the guidance given in that thread and see if the advice given there helps to resolve your issue?
I didn't check it out unfortunately
ubuysa
The BSOD Doctor
Are you sure you're plugged into the graphics card and not the motherboard? Post a photo of the back of the PC where you're plugged in.I didn't check it out unfortunately
I take it that when you power on the PC, it doesn't give a series of beeps? If it doesn't, that is promising as it implies that nothing is potentially faulty.
When you connect the cable from the monitor to the rear of your PC, is there more than one socket on the back of your PC which matches your cable? If so, can you power down the PC and plug the cable into the other socket on the rear of the PC which matches your cable and power on the PC to see if the monitor now receives a signal from your PC.
When you connect the cable from the monitor to the rear of your PC, is there more than one socket on the back of your PC which matches your cable? If so, can you power down the PC and plug the cable into the other socket on the rear of the PC which matches your cable and power on the PC to see if the monitor now receives a signal from your PC.
The initial single beep is fine and to be expected.
The subsequent 4 beeps, however, does indicate that there is an issue, which causes the PC to stop booting up, hence your monitor never receiving a signal.
Most likely, I believe, it is the RAM (memory modules). Possibly during the journey to your home, the PC encountered a knock which may have loosened one of the modules. Easiest way to check this is to remove each memory module and popped them back in again to ensure that they are properly fastened in (make sure the PC is powered off first). Is this something you or your son can do?
The subsequent 4 beeps, however, does indicate that there is an issue, which causes the PC to stop booting up, hence your monitor never receiving a signal.
Most likely, I believe, it is the RAM (memory modules). Possibly during the journey to your home, the PC encountered a knock which may have loosened one of the modules. Easiest way to check this is to remove each memory module and popped them back in again to ensure that they are properly fastened in (make sure the PC is powered off first). Is this something you or your son can do?
How have you connected it to the monitor? If you have a dedicated graphics card then you need to connect the monitor to this and not the connection on the motherboard.
The picture you posted is the power cable which is correct.
The 4 beeps ROGWAL above says could be the issue though, follow what they have said.
The picture you posted is the power cable which is correct.
The 4 beeps ROGWAL above says could be the issue though, follow what they have said.
We are going to look at this now we know the side can be removed so will just see if anything seems out of place or loose
It won't let me add other pic it is a home lead and also a lead with pins and then 2 screws each side of this which screw in same connection also into back of monitor
Hello Taryn. Did you see anything loose inside your PC?
ubuysa
The BSOD Doctor
It would have been helpful to mention the beeps up front.
Four beeps indicates an issue called a 'system timer failure'. The most likely cause is some bit of hardware not seated properly, that's not unusual when you move a PC.
Leave the power lead plugged in but switch the PC off via the switch on the back of the PC. This will keep the case grounded.
Then open the case, be sure to touch the metal case often to ground yourself, and then pop out the RAM cards and reseat them. Pop out the graphics card and reseat it. Check all cables and connectors to be sure they are fully home.
Tbh as this is first pc presumed was start up noise until asked about it. We did check everything inside but they all seemed to be well in place as far as we could investigate with our knowledgeIt would have been helpful to mention the beeps up front.
Four beeps indicates an issue called a 'system timer failure'. The most likely cause is some bit of hardware not seated properly, that's not unusual when you move a PC.
Leave the power lead plugged in but switch the PC off via the switch on the back of the PC. This will keep the case grounded.
Then open the case, be sure to touch the metal case often to ground yourself, and then pop out the RAM cards and reseat them. Pop out the graphics card and reseat it. Check all cables and connectors to be sure they are fully home.
Hello @Taryn. Really sorry to hear that the PC still isn't powering up. As you would have seen when you opened the side of the case, inside is complex. The big circuit board is the motherboard and, onto that, various other items either slot into it, or are connected to it via a cable.
When you power up the PC, it has to do a series of tests to ensure everything is working and connected properly. The four beeps that you are hearing indicate something somewhere is not properly connected/attached. If you are not confident about removing and reinserting items, then it is best to contact Support rather than risk invalidating your warranty by inadvertently breaking something.
Once fixed, do please pop back and let us know when it is up and running.
When you power up the PC, it has to do a series of tests to ensure everything is working and connected properly. The four beeps that you are hearing indicate something somewhere is not properly connected/attached. If you are not confident about removing and reinserting items, then it is best to contact Support rather than risk invalidating your warranty by inadvertently breaking something.
Once fixed, do please pop back and let us know when it is up and running.
ubuysa
The BSOD Doctor
When you say 'having it looked at' don't take it anywhere other than sending it back to PCS. Your warranty will be void if you have a third party fix anything. See https://www.pcspecialist.co.uk/terms/