HELP !!!

J

JackDownes823

Member
I have previously bought PCS from pc specialist never to the power of this one for my design work.

I bought this high specification PC to do all my design work on efficiently and quickly. On other PCs I have never had the issue downloading Faro Scene software.

This time I cant even download the software without receiving the error message.

Sentinel Run-time Environment Installer v. 8.13
Error when starting the askfridge service with parameters 1216 2 1.
This can be an internal error. For assistance please contact your administrator or the software manufacturer.
Status code: 48 5 951 2.

I can not even open the software and believe this to be an error or something blocking the app from working. But am not sure what.

I am stumped and need this to start my work which I am now 3 days behind on.

Thanks any help appreciated.
 
ubuysa

ubuysa

The BSOD Doctor
I know nothing at all about Faro Scene or Sentinel software but it would seem that the problems are with this software rather than Windows or the hardware. I would contact the software vendor(s) and seek their help.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
JackDownes823 said:
I have previously bought PCS from pc specialist never to the power of this one for my design work.

I bought this high specification PC to do all my design work on efficiently and quickly. On other PCs I have never had the issue downloading Faro Scene software.

This time I cant even download the software without receiving the error message.

Sentinel Run-time Environment Installer v. 8.13
Error when starting the askfridge service with parameters 1216 2 1.
This can be an internal error. For assistance please contact your administrator or the software manufacturer.
Status code: 48 5 951 2.

I can not even open the software and believe this to be an error or something blocking the app from working. But am not sure what.

I am stumped and need this to start my work which I am now 3 days behind on.

Thanks any help appreciated.
Click to expand...
Can you post your full spec from the order page, also what AV software have you got running
 
J

JackDownes823

Member
I am a complete novice. I have had someone briefly team viewer.

He said there is a security safe boot setting in the bios which is stopping me from installing a new driver. He said we can turn this off but he doesnt know how it will affect the motherboard or if will affect my warrantee.


Stuck in a catch 22 as I need the software to continue my work. He said that i should speak to someone first an advisor before I make any changes like that.

CaseNZXT H511 MID-TOWER GAMING CASE (WHITE)
Processor (CPU)Intel® Core™ i9 Eight Core Processor i9-9900 (3.1GHz) 16MB Cache
MotherboardASUS® PRIME Z390-P: ATX, LGA1151, USB 3.1, SATA 6GBs - RGB Ready!
Memory (RAM)128GB Corsair VENGEANCE DDR4 3000MHz (4 x 32GB)
Graphics Card8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VRReady!
1st Storage Drive512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
2nd Storage Drive1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MBCACHE
1st M.2 SSD Drive1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCOOLERMASTER 750W MWE MODULAR 80 PLUS® GOLD
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingNoctua NH-U14S Ultra Quiet Performance CPU CoolerThermal
PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONTPORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads fromOnline Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 YearLabour)
 
Last edited by a moderator:
SpyderTracks

SpyderTracks

We love you Ukraine
JackDownes823 said:
I am a complete novice. I have had someone briefly team viewer.

He said there is a security safe boot setting in the bios which is stopping me from installing a new driver. He said we can turn this off but he doesnt know how it will affect the motherboard or if will affect my warrantee.


Stuck in a catch 22 as I need the software to continue my work. He said that i should speak to someone first an advisor before I make any changes like that.
Click to expand...
Who did you have teamviewer? Someone from PCS?
 
J

JackDownes823

Member
ubuysa said:
I know nothing at all about Faro Scene or Sentinel software but it would seem that the problems are with this software rather than Windows or the hardware. I would contact the software vendor(s) and seek their help.
Click to expand...
Yes I thought that for ages. But he a friend managed to download the software fine and adjusting a few settings but something is stopping my pc installing any new drivers apart from windows.

Frustrating. So it will put the application on the start screen but will not load or do anything gives me the error above.
 
SpyderTracks

SpyderTracks

We love you Ukraine
JackDownes823 said:
No a friend, who is very knowledgable about computers. I waited in the queue for 2 hours yesterday was at number 22 got all the way to number 1 and PC specialist cut me off due to phone lines being closed.
Click to expand...
When you installed your app, did you disable controlled folder access?
 
ubuysa

ubuysa

The BSOD Doctor
JackDownes823 said:
Yes I thought that for ages. But he a friend managed to download the software fine and adjusting a few settings but something is stopping my pc installing any new drivers apart from windows.

Frustrating. So it will put the application on the start screen but will not load or do anything gives me the error above.
Click to expand...
All drivers in Windows 10 must be digitally signed. Are they?
 
J

JackDownes823

Member
SpyderTracks said:
When you installed your app, did you disable controlled folder access?
Click to expand...

I have tried this method 2.

www.howtogeek.com

How to Disable Driver Signature Verification on 64-Bit Windows 8 or 10 (So That You Can Install Unsigned Drivers)

64-bit versions of Windows 10 and 8 include a "driver signature enforcement" feature.
www.howtogeek.com www.howtogeek.com

Then installing. But it still doesnt work. If I am being honest I bought a pc from pc soecialist 3 years ago and never had this problem my work load has increased and the necessity to just process faster and have more space and memory was important.

I dont understand why it wont just download amd load up like it does on the other Pc which i have uninstalled and reimstalled and works fine.
 
SpyderTracks

SpyderTracks

We love you Ukraine
JackDownes823 said:
I have tried this method 2.

www.howtogeek.com

How to Disable Driver Signature Verification on 64-Bit Windows 8 or 10 (So That You Can Install Unsigned Drivers)

64-bit versions of Windows 10 and 8 include a "driver signature enforcement" feature.
www.howtogeek.com www.howtogeek.com

Then installing. But it still doesnt work. If I am being honest I bought a pc from pc soecialist 3 years ago and never had this problem my work load has increased and the necessity to just process faster and have more space and memory was important.

I dont understand why it wont just download amd load up like it does on the other Pc which i have uninstalled and reimstalled and works fine.
Click to expand...
I meant controlled folder access, it's a setting in windows security.
 
ubuysa

ubuysa

The BSOD Doctor
JackDownes823 said:
Not sure what you mean. Do i do that or the manufacturer
Click to expand...
The manufacturer. See this, it's old and not directly relevant but it does suggest that some drivers are not digitally signed. https://knowledge.faro.com/Essentia...meters_1157_577_1_on_HASP_Driver_Installation

See this too...
https://sentineldiscussion.gemalto....service-with-parameters-1157-577-1-29-10-2014

It would see this software does (or did) have problems with unsigned drivers.

Disabling driver signature enforcement is a HUGE security risk.
 
J

JackDownes823

Member
ubuysa said:
The manufacturer. See this, it's old and not directly relevant but it does suggest that some drivers are not digitally signed. https://knowledge.faro.com/Essentia...meters_1157_577_1_on_HASP_Driver_Installation

See this too...
https://sentineldiscussion.gemalto....service-with-parameters-1157-577-1-29-10-2014

It would see this software does (or did) have problems with unsigned drivers.

Disabling driver signature enforcement is a HUGE security risk.
Click to expand...
Yes i agree, and me and my friend agreed that it is best to call tomorrow and see how it affects my warranty by disabling it.

I mean i have to to use the software i need to be able to complete my day to day work. And there is no point of me having this PC if I cant. Which is why i think I need to talk
 
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