ok thanks for the feedback, i am responsible for the images and processes that happen during deployment so it does help to get a clear picture.
Once the OOBE is interrupted it is unrecoverable and means a reinstall like you experienced and does cause a few headaches, although like you also experienced if there’s no display, whatcha gonna do? reboot, most people do.
The 48 hour target for responding to emails is being stretched due to being a bit busy at the moment, occasionally the queue drops below several hundred.
Best way to get a quick response is to check this link and if it looks good call this number 0844 499 4000.