How reliable are these guys?

[Velocity]

So I'm at the point where I'm ready to order my PC but a little worried.

I ordered a PC from a site of the same type of this called Cube 24/7 which got me the PC is an astonishingly fast time for Christmas last year. The problem is that they must have just shoved the parts in as fast as they good and didn't check any of them as I've had problems with my current PC ever since. It crashes consistently, as do programs etc and has slow performance for it's specs. The company went into liquidation not long after I got the PC meaning I had no comeback, stuck with a £800 computer that barely worked.

I've heard very good things about this place but still a little worried this sort of thing may happen again. How reliable is PCSPECIALIST and have you ever had a PC that was faulty or put together poorly?

Thanks!

 

[DeadEyeDuk]

Muchos reliabolos

Seems like you had a torrid time with Cube 24/7, but you will have a great time with PCS. No, its not 100%, because nothing in this world is, but PCS has got to be as near to it as you can get with a custom PC retailer

 

[Velocity]

What are they like when a fault does occur?

 

[vanthus]

What are they like when a fault does occur?

I had a fault & they ended up completely rebuilding the computer,
so I wouldn't worry about their reliability or dedication in that department,
or any other department for that matter.

 

[Velocity]

Okay, thanks. And one other question, do they do any form of price matching?

 

[DeadEyeDuk]

Matching who? You'd be hard pushed to find a lower price for the same quality...but as far as I know, no, price matching is not on the cards (or special discounts for that matter)

 

[MeveM]

I'd go as far as to say that PCS have the best phone support I've ever experienced. You get genuine people on the other end of the phone, don't be afraid of ringing them and asking questions, they'll happily answer, and you're likely to get some great advice from this forum as well.
I got help setting up my PC's spec on this site by the community, and I had a 5 star treatment from start to finish with PCS.

Personally I won't shop from anywhere but PCS ever again.

 

[Serendipity]

I'd go as far as to say that PCS have the best phone support I've ever experienced. You get genuine people on the other end of the phone, don't be afraid of ringing them and asking questions, they'll happily answer, and you're likely to get some great advice from this forum as well.
I got help setting up my PC's spec on this site by the community, and I had a 5 star treatment from start to finish with PCS.

Personally I won't shop from anywhere but PCS ever again.

Took the words outa my mouth.

This current day and age you try and get a hold of the customer service helpline and all you get is very patronising/confusing advice, not to mention most of the call centres are based outside the UK. Having the forums is a huge bonus. The online service is also really good too.
When I got hold of PCs I was surprised how friendly they are, if you don't understand any specs or anything they answer to you as a person and not a sheep, they don't try and rip you off either.

Only complaints I've heard (and not many of them) is the delivery service (Yodel) and even then any problems do get solved.

 

[JakAttack]

Price matching is available if it is like for like only, it is available, but has to be the same spec (or equivalent at least)

 

[benotton]

What are they like when a fault does occur?

Hi Velocity,

I don't want to scare you, as by other peoples comments I'm sure my situation is very rare.

But i feel it's my duty to let you know that it DOES happen.

My after sales service has been pretty poor to say the least. False promises, raised expectations, delays in parts and shipping and then failed deliveries.

As people say, the technical line is very customer friendly and 'personal', but when you put the phone down it seems nothing gets sorted without you chasing it constantly. Just food for thought.

 

[Rakk]

I don't want to scare you, as by other peoples comments I'm sure my situation is very rare.

But i feel it's my duty to let you know that it DOES happen.

My after sales service has been pretty poor to say the least. False promises, raised expectations, delays in parts and shipping and then failed deliveries.

Yes, things can go wrong (for whatever reason), however, no company is 100% perfect, it's just not possible

For the vast majority of people PCS do a top job, and I would promote them to my friends.

 

[PCS]

My after sales service has been pretty poor to say the least. False promises, raised expectations, delays in parts and shipping and then failed deliveries

benotton

From your account I can see that your order was dispatched within 13 working days, and that you appear to have had a problem with your memory, a part which Kingston discontinued right at the time your order was dispatched. Therefore, we replaced it with a different brand of higher performance which was more expensive (G Skill).

Is that such bad service that you would create a twitter account, purchase a website URL and setup a blog about us to try and get us to "change the way PCS treat people". If you read our serveral thousand online reviews, of which I'm sure you've contributed to, I think we have one of the best reputations for a custom computer manufacturer, hence us recently winning the "Computer Shopper" and "Expert Reviews" awards for besk desktop PC.

If you're disgruntled with our service, please put your comments in writing and we will respond with appropriate action - starting a website trying to steer customers away from us will result in little response from us.

We're a civilised company and we will bend over backwards for our customers; I'm sure you're a very reasonable person too, so why not sort this amicably?

 

[benotton]

benotton

From your account I can see that your order was dispatched within 13 working days, and that you appear to have had a problem with your memory, a part which Kingston discontinued right at the time your order was dispatched. Therefore, we replaced it with a different brand of higher performance which was more expensive (G Skill).

Well, technically no. I've still not received my 'more expensive' replacement RAM. This is the reason for my website purchase and twitter account. I frankly had enough of ringing up and replying to emails amicably and getting nowhere.

Is that such bad service that you would create a twitter account, purchase a website URL and setup a blog about us to try and get us to "change the way PCS treat people". If you read our serveral thousand online reviews, of which I'm sure you've contributed to, I think we have one of the best reputations for a custom computer manufacturer, hence us recently winning the "Computer Shopper" and "Expert Reviews" awards for besk desktop PC.

I've never once tried to imply that my case is a common and reoccuring case. And no, you're right, in writing that service would be excellent. But a little late? Rather than waiting 2 weeks for discontinued RAM, and then now multiple failed deliveries on my new and more expensive RAM. Which I still don't have, and didn't even know I was getting until about 2 days ago. (When someone mentioned it to me, I spoke to someone on Technical Support who advised on wednesday and then friday I would be receiving the Kingston RAM, still.

If you're disgruntled with our service, please put your comments in writing and we will respond with appropriate action - by starting a website trying to steer customers away from us will result in little response from us.

We're a civilised company and we will bend over backwards for our customers; I'm sure you're a very reasonable person too, so why not sort this amicably?

I do see myself as a reasonable person, but spending 30 days chasing up delivery and getting let down with promises of delivery, one can be amicable for so long?

But I don't see the point in putting my comments in writing, as from day one I was advised that in no way do PCS offer 'conpensation' for mistakes made. So my website is there as a warning for customers, from the other side of the fence. If anyone asks me then yes I'll so my case might be an isolated case, a singular incident which is a case of horrible customer service. But it should still be noted.

 

[PCS]

Based on this thread and the several other threads you have commented on relating to the exact same issue (http://www.pcspecialist.co.uk/forum...are-with-pcspecialist.co.uk&p=88712#post88712) (http://www.pcspecialist.co.uk/forums/showthread.php?9891-HI-there&p=88709#post88709), I can see that irrespective of anyones answer, you always have an answer back.

Perhaps you have "never once tried to imply that my case is a common and reoccuring case". So when you say "If anyone asks me then yes I'll [say] my case might be an isolated case" why are you currently stating in your signature that you wish to "change how PCS treat people". As your case is isolated, as you have stated, and in previous threads you have stated that we have been polite and apologietic, I believe we have tried our best to remedy your situation.

I don't think anything I can say now will help any further, other than to continue a heated discussion with PC Specialist and other forums members. Therefore, if you have any further comments to make, I suggest you put these in writing.