I feel worried about ordering.

[GS540]

hey all i have been reading posts of problems people have had when they got there PC. i feel quite worried about ordering now. i dont wanna spend €2,400 on a computer and then it not work when i get it.

Sorry. it my first time ordering a custom pc + im only 15. (its my birthday present.)

 

[sharplucas]

Hey Mate I know how you feel but there are also *alot* of People who got their pc perfectly fine and if somethings wrong just ring up pc specialist I'm getting my new pc too soon and Im not at all worried because they have great staff and service.

 

[Wozza63]

99% of people have no problems but you dont hear all of them, and if there is a problem PCS will sort it out

 

[DeadEyeDuk]

Hi GS540.

What you have to bear in mind is that only a small minority of people that receive their machines actually use the forums at all. Out of this minority, it is a small percentage again that have problems/report issues.

This is the same wherever you go, whatever you buy, but especially when it comes to the complex nature of things like PCs/Laptops.

The thing that you really should be paying attention to when reading reviews and reports of issues, is the way in which a company deals with said issues.

All I have seen of PCS (not through personal experience) is a swift, polite and efficient after sales service that puts many companies to shame. Of course there will be the exceptions that prove the rule, but this is not a perfect world that we live in.

£2400 is a lot for your first custom PC, especially when still so young, but if you can learn just one thing from these boards, its that SHOULD anything go wrong, be it upon arrival, in the first month, or even out of warranty, PCS will help you every step of the way to getting it fixed/the problem rectified (can be a simple phone call to support to give you an obvious yet overlooked solution).

I am sure plenty of people will follow this with similar comments which hopefully will ease your mind a bit.

DED

(p.s. my fee is in the post right Gorman?)

 

[TrustMeItsWorthIt]

well i can understand the way your feeling, tbh some of my posts recently may not of helped, but even though im having some problems like everyone has said the vast majority of orders must go through fine and tbh my problems are mostly down to sales staff not knowing enough about the components theyre telling me about so i wouldnt worry about the machine itself ive only ever heard good things about the machines themselves and the PCS testing and QC stages are apparently very rigorous, either way the collect and return service seems to be one of the best out there and if you get the £5 warranty then your covered for everything for a year

 

[PCS]

This may paint a different picture in your mind: http://www.trustpilot.co.uk/review/www.pcspecialist.co.uk

Look at our average based on the huge quantity of reviews there.

 

[GS540]

Thanks for all the reply's its a big reassurance.

 

[Fear]

Hi GS540.

What you have to bear in mind is that only a small minority of people that receive their machines actually use the forums at all. Out of this minority, it is a small percentage again that have problems/report issues.

This is the same wherever you go, whatever you buy, but especially when it comes to the complex nature of things like PCs/Laptops.

The thing that you really should be paying attention to when reading reviews and reports of issues, is the way in which a company deals with said issues.

All I have seen of PCS (not through personal experience) is a swift, polite and efficient after sales service that puts many companies to shame. Of course there will be the exceptions that prove the rule, but this is not a perfect world that we live in.

£2400 is a lot for your first custom PC, especially when still so young, but if you can learn just one thing from these boards, its that SHOULD anything go wrong, be it upon arrival, in the first month, or even out of warranty, PCS will help you every step of the way to getting it fixed/the problem rectified (can be a simple phone call to support to give you an obvious yet overlooked solution).

I am sure plenty of people will follow this with similar comments which hopefully will ease your mind a bit.

DED

(p.s. my fee is in the post right Gorman?)

Wow DED is that really you or has someone taken over your PC or maybe even your mind

Just have a look in the show off your PC section of the forums for happy people with their super new PC's

 

[Unwina]

This may paint a different picture in your mind: http://www.trustpilot.co.uk/review/www.pcspecialist.co.uk

Look at our average based on the huge quantity of reviews there.

I gave that a go for curiosity and the first item, added today was

Rich
London, GB
5 points
1 Review
18 August 2011
This review has been reported to customer service for violation of our review guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

Most curious now as to what went wrong

 

[F3AR]

Hey, so im going to start of by saying that im 14

And recently, i bought my first custom built Pc from here for around £2300
Specs are:

i7 2600k
GTX580
GTX580
(in SLI)
16GB of ram


so yeah, a very high spec machine IMO :3


And Trust me, buy with confidence, and Do ask for specs from the lads here.

 

[GS540]

WOAH Very nice indeed.

these are the specs of the one i will be ordering. (its for BF3)

Case
COOLERMASTER HAF-X FULL TOWER GAMING CASE

Overclocked CPU
Overclocked Intel® Core™i7-2600k Quad Core (3.40GHz @ max 4.80GHz)

Motherboard
ASUS® MAXIMUS IV EXTREME-Z: INTEL Z68 ROG MOTHERBOARD

Memory (RAM)
8GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 4GB KIT)

Graphics Card
3GB NVIDIA GEFORCE GTX 580 - 2 DVI, HDMI, DP - 3D Vision Ready

Memory - 1st Hard Disk
120GB OCZ VERTEX 3 SSD, SATA 6 Gb/s (upto 550MB/sR | 500MB/sW)

2nd Hard Disk
750GB WD CAVIAR BLACK WD7502AAEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)

1st DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM

Power Supply
CORSAIR 1200W PRO SERIES™ GOLD AX1200-80 PLUS® GOLD MODULAR(£208)

Processor Cooling
COOLIT ECO II C240 A.L.C (ADVANCED LIQUID COOLER) (£99)

Thermal Paste
ARCTIC COOLING MX-3 HIGH THERMAL CONDUCTIVITY COMPOUND (£9)

Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)

Network Facilities
ONBOARD 10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs

USB Options
6 x USB 2.0 PORTS @ BACK PANEL (MIN 2 FRONT PORTS) AS STANDARD

Operating System
Genuine Windows 7 Home Premium 64 Bit - inc DVD & Licence (£79)

Office Software
NO OFFICE SOFTWARE

Anti-Virus
NO ANTI-VIRUS SOFTWARE

Monitor
IIYAMA E2271HDS 22" LED WIDESCREEN, HDMI/DVI-D HD 1920x1080 (£139)

Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) (£5)

Delivery
REPUBLIC OF IRELAND (£30)

Build Time
Standard Build - Approximately 10 to 12 working days