I have done the unthinkable

J

jack1990

Member
Just got my new pc today, as i was setting it up for the first time the power went, and now it wont boot the os at all. I know i have to completely reboot the os but i havnt got a clue how do it. Any help?
 
vanthus

vanthus

Member Resting in Peace
With the OS disk inserted boot the computer from the DVD drive.
Instructions on how to do a clean install are given in the welcome booklet.
 
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J

jack1990

Member
i have found the section but it gives me no info, i think il just ring up in the morning, thanks for the help anyway
 
Wolvo7

Wolvo7

Bright Spark
There's not much to do really just pop in the disk then reboot. It should boot from the disk and then you just have to follow the instructions. Select format the disk and the OS should be installed on it.
 
vanthus

vanthus

Member Resting in Peace
jack1990 said:
its not booting from the disk though, i think the disk might be buggered
Click to expand...
Did you try repeatedly hitting F8 on the keyboard during startup,failing that try setting DVD drive as first boot in bios.
 
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Wolvo7

Wolvo7

Bright Spark
Try and check in the BIOS if boot from disk is selected as the first option in the boot order list.

If your disk is damaged you may have to download an Windows 7 ISO file that you'd have to burn on a disk or mount on a USB stick then use your activation code. Here are some instructions http://www.pcworld.com/article/248995/how_to_install_windows_7_without_the_disc.html

Sorry if I didn't get into details I've gotta go to bed now early start tmr if you still need more help I'm sure people will try and help out tmr :)
 
J

jack1990

Member
there is no option to boot from disk in the bios which i find hard to believe, its either from the hard drive or nothing. im assuming then my disk reader doesnt work becuase the windows 8 disk boots on my laptop no problem
 
vanthus

vanthus

Member Resting in Peace
jack1990 said:
there is no option to boot from disk in the bios which i find hard to believe, its either from the hard drive or nothing. im assuming then my disk reader doesnt work becuase the windows 8 disk boots on my laptop no problem
Click to expand...
That's a possibility,best call tech support tomorrow,unless your confident opening the case to check for any dislodged connections.
(0844 499 4000)
Monday - Friday 9am - 5pm (Saturdays 9am - 1pm).
View waiting times http://www.pcspecialist.co.uk/call-waiting/
 
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jack1990

Member
ive managed to get the disk drive to work now, but my product key for windows 8 now doesnt work, at this rate i dont think il ever be able to use this computer
 
Rakk

Rakk

The Awesome
Moderator
What do you mean the product key doesn't work? 99% of the times they fail it is because of typing errors or because the code hasn't been copied correctly.
 
vanthus

vanthus

Member Resting in Peace
Glad you got there. :) I noticed on your proposed spec you selected windows 8,here's hoping you don't have any problems with drivers,if so you may need to go to manufacturers website for a compatible driver.
 
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