Tripsta dj
Member
my laptop is only 2 days old and it turned off and wont turn back on and now a white led is flashing next to the power button
Could you post your full specs from the order page? Is it plugged in?my laptop is only 2 days old and it turned off and wont turn back on and now a white led is flashing next to the power button
Chassis & Display | Ionico Series: 17.3" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440) |
Processor (CPU) | AMD Ryzen™ 9 Eight Core Processor 5900HX (3.3GHz, 4.6GHz Turbo) |
Memory (RAM) | 32GB Corsair 2933MHz SODIMM DDR4 (2 x 16GB) |
Graphics Card | NVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1 |
1st M.2 SSD Drive | 2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW) |
2nd M.2 SSD Drive | 512GB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W) |
Memory Card Reader | Integrated Micro-SD Memory Card Reader |
AC Adaptor | 1 x 230W AC Adaptor |
Power Cable | 1 x 1.5 Metre UK Power Cable (Kettle Lead) |
Battery | Ionico Series Integrated 91WH Lithium Ion Battery |
Thermal Paste | ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND |
Sound Card | 2 Channel High Definition Audio + MIC/Headphone Jack |
Bluetooth & Wireless | GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0 |
USB/Thunderbolt Options | 1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS |
Keyboard Language | IONICO 17 SERIES RGB BACKLIT UK KEYBOARD |
Operating System | Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001] |
Operating System Language | United Kingdom - English Language |
Windows Recovery Media | Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
Office Software | FREE 30 Day Trial of Microsoft 365® (Operating System Required) |
Anti-Virus | BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode |
Browser | Google Chrome™ |
Laptop Cooling Stands | CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch |
Notebook Mouse | INTEGRATED 2 BUTTON TOUCHPAD MOUSE |
Webcam | INTEGRATED 1MP HD WEBCAM |
Warranty | 3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour) |
Delivery | TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM) |
Build Time | FAST TRACK 3 WORKING DAY DISPATCH |
Welcome Book | PCSpecialist Welcome Book - United Kingdom & Republic of Ireland |
If you unplug it, then hold down the power button for around 1 minute.yes
Chassis & Display Ionico Series: 17.3" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440) Processor (CPU) AMD Ryzen™ 9 Eight Core Processor 5900HX (3.3GHz, 4.6GHz Turbo) Memory (RAM) 32GB Corsair 2933MHz SODIMM DDR4 (2 x 16GB) Graphics Card NVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1 1st M.2 SSD Drive 2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW) 2nd M.2 SSD Drive 512GB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W) Memory Card Reader Integrated Micro-SD Memory Card Reader AC Adaptor 1 x 230W AC Adaptor Power Cable 1 x 1.5 Metre UK Power Cable (Kettle Lead) Battery Ionico Series Integrated 91WH Lithium Ion Battery Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND Sound Card 2 Channel High Definition Audio + MIC/Headphone Jack Bluetooth & Wireless GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0 USB/Thunderbolt Options 1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS Keyboard Language IONICO 17 SERIES RGB BACKLIT UK KEYBOARD Operating System Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001] Operating System Language United Kingdom - English Language Windows Recovery Media Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account Office Software FREE 30 Day Trial of Microsoft 365® (Operating System Required) Anti-Virus BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode Browser Google Chrome™ Laptop Cooling Stands CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE Webcam INTEGRATED 1MP HD WEBCAM Warranty 3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour) Delivery TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM) Build Time FAST TRACK 3 WORKING DAY DISPATCH Welcome Book PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Oooo, that doesn't sound good. I'm afraid it will need an RMA, it's possibly a failed GPU at a guess.when i removed the charger the light stopped flashing, i held power button for 1 minute, plugged back in and now it turns on, the keyboard lights up but no fans or screen and after about 2 minutes it turns off and restarts but same thing no fans or screen
Normally failures will happen within the first 6 months due to defects (so long as the laptop is properly maintained and not overheating).thank you so much for your help, i created one and its being collected Monday, if it turns out to be a GPU problem, what sort of time frame am i looking at? basically 2 years ago i bought a hp omen 17 and just before Christmas the motherboard failed 3 weeks out of warranty so i had to either pay £1000+ to fix it or save up a bit longer for a new laptop but this time don`t cheap out on aftercare, i never imagined in my wildest dreams it would be 2 days before i had a problem requiring an RMA!!?? and even before the omen i had an acer predator v nitro black which died not long after warranty, i have like 6 broken laptops in my room all with various sad stories i just am having an incredibly bad luck streak....if it wern`t for the fact i need to be mobile i would just get a desktop but hey i need my laptop im a music producer and gamer so its my job and my downtime its in use 20 hours a day every day, i didnt even get to peel off the plastic this time haha