my optimus cashes

[thomasCarlier780]

Hi all

I've got my optimus for 3 moths now, with the AMD 4800h, 16gb ram and the 1650ti.

But for the last months it crashes more and more when launching games. I play mostly satisfactory.
sometimes I get in and then it runs great. The first weeks it didnt crash at all.
I think it because of the low wattage power brick. Its a 150w brick but my wall watt meter says it uses 200+ Watt.

Could this be a Reason?
Or are there other things I should check?

Thanks

 

[SpyderTracks]

Hi all

I've got my optimus for 3 moths now, with the AMD 4800h, 16gb ram and the 1650ti.

But for the last months it crashes more and more when launching games. I play mostly satisfactory.
sometimes I get in and then it runs great. The first weeks it didnt crash at all.
I think it because of the low wattage power brick. Its a 150w brick but my wall watt meter says it uses 200+ Watt.

Could this be a Reason?
Or are there other things I should check?

Thanks

Can you post your full specs from the order page?

 

[thomasCarlier780]

Chassis & Display	Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo)
Memory (RAM)	16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
External Hard Drive	2TB Seagate Backup Plus Slim External HDD, USB 3.0, Black
Memory Card Reader	Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor	1 x 150W AC Adaptor
Power Cable	1 x 1 Metre Cloverleaf European Power Cable
Battery	Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT

 

[SpyderTracks]

Chassis & Display	Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo)
Memory (RAM)	16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
External Hard Drive	2TB Seagate Backup Plus Slim External HDD, USB 3.0, Black
Memory Card Reader	Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor	1 x 150W AC Adaptor
Power Cable	1 x 1 Metre Cloverleaf European Power Cable
Battery	Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT

Can you post the full specs?

 

[thomasCarlier780]

like this?
thanks

Chassis & Display
Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
External Hard Drive
2TB Seagate Backup Plus Slim External HDD, USB 3.0, Black
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf European Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
DPD PICKUP - COLLECT FROM YOUR LOCAL SHOP FROM 12 NOON
Build Time
Standard Build - Approximately 8 to 10 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

Thanks.

So when you installed windows what method did you take?

And what do you mean by crashing? BSOD or freezing?

 

[thomasCarlier780]

from a usb drive.
I also installed another tb samsung 970 evo m.2 drive.

 

[SpyderTracks]

from a usb drive.
I also installed another tb samsung 970 evo m.2 drive.

And when you installed windows did you delete all partitions that were on the c drive?

 

[thomasCarlier780]

no, there was an installer on the disk but I didnt use it. i used my own install

 

[SpyderTracks]

no, there was an installer on the disk but I didnt use it. i used my own install

Yes, the first part of the windows install is what you do with partitions, did you delete all partitions on the drive?

 

[thomasCarlier780]

I think so.
In the disk manager there are 3 partitions now.
A 260MB EFIsystem Partition
500MB recovery partition
and 464.89GB NTFS C: partition

next to all 3 it says Healthy

 

[SpyderTracks]

I think so.
In the disk manager there are 3 partitions now.
A 260MB EFIsystem Partition
500MB recovery partition
and 464.89GB NTFS C: partition

next to all 3 it says Healthy

And what do you mean by crashing? BSOD or freezing?

 

[thomasCarlier780]

the screen goes black

 

[SpyderTracks]

the screen goes black

It should be a 180W power supply, not 150w?

 

[thomasCarlier780]

thats what i tought.
But then why did it work normal the first weeks?
thanks for your help and fast ansers.

 

[SpyderTracks]

thats what i tought.
But then why did it work normal the first weeks?
thanks for your help and fast ansers.

Is it definitely a 150W adapter? If so then I'd contact PCS as they must have sent you the wrong one.

 

[thomasCarlier780]

yeah its definitly a 150w as it says in the invoice

 

[SpyderTracks]

yeah its definitly a 150w as it says in the invoice

If you read it off the back of the charger?

Can I confirm the chassis is the

17,3" Optimus Pro XI?​

 

[thomasCarlier780]

Yeah I think its the pro. but not sure. It doesnt show anywhere. but hwinfo says its the GK7NPFR model.
I see on there site the configuration I have its no longer possible to make it.

 

[ubuysa]

yeah its definitly a 150w as it says in the invoice

Can you photograph the label on the bottom of the power brick and post it here please? Please use a sufficiently high enough resolution so that we can read it.