Okay, finally after a lot of research I've ordered a Vortex II on 1st June and is still in pre-production state. The website says it is the longest phase but is less than a week..and it's almost 10 days and it still is 
At first, I've been told the build is delayed because Chassis has not arrived.. Now that the chasis has arrived (supposedly), I spoke to a representative this morning (I remember the name but don't want to name him here) who told me the laptop should be ready this evening, if not definitely tomorrow evening. That sounded good until I checked with the representatives again this evening, and I'm told the build hasn't been started because now the blue ray writer is missing, they have to order for it which takes at least another "couple of days" wait...and this way my order is still in pre-production status even 16 days after placing the order..
Now, why the blue ray writer wasn't ordered earlier when I placed my order 16 days back, I don't know? Perhaps, they're hiding something?
How can I escalate this issue? To say that I'm irrirated is a very mild statement.
Am I the only unfortunate person or have any of you faced issues like this? Any suggestions on what I can do to escalate this issue? I have already called the customer representatives but they say there is nothing they can do (well, they could have ordered blue ray writer earlier, they had enough time didn't they? :sleep1
For PCSPECIALISTS (SPECIALISTS? really ??) administrators who bothered to look at my post, here's the order number - 396467, and the spec is below.
Chassis & Display
Vortex II-15: 15.6" Full HD LED Backlit 16:9 Widescreen (1920x1080) Super Clear Glossy
Processor (CPU)
Intel® Core™i7 Quad Core Mobile Processor i7-2820QM (2.30GHz) 8MB Cache
Memory (RAM)
16GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (4 x 4GB)
Graphics Card
1.5GB nVIDIA® GeForce® GTX 460M - DirectX® 11 (15.6" Vortex II)
Memory - 1st Hard Disk
750GB WD SCORPIO BLACK WD7500BPKT, SATA 3 Gb/s, 16MB CACHE (7200 rpm)
1st DVD/BLU-RAY Drive
SONY BD-5730S 6x BLURAY WRITER & CYBERLINK SOFTWARE (£108)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Network Facilities
GIGABIT LAN & INTEL® CENTRINO® ULTIMATE-N 6300 WIRELESS upto 450Mbps
USB Options
2 x USB 3.0 PORTS + 2 x USB 2.0 PORTS AS STANDARD
Battery
Vortex Series 8 Cell Lithium Ion Battery (3,800 mAh)
Power Lead & Adaptor
1 x UK Power Lead & 180W AC Adaptor
Operating System
Genuine Windows 7 Professional 64 Bit - inc DVD & Licence (£109)
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Carry Case
TARGUS CITY GEAR 15" - 15.6" CARRY CASE TCG400 (£35)
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour) (£69)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Quantity
1
At first, I've been told the build is delayed because Chassis has not arrived.. Now that the chasis has arrived (supposedly), I spoke to a representative this morning (I remember the name but don't want to name him here) who told me the laptop should be ready this evening, if not definitely tomorrow evening. That sounded good until I checked with the representatives again this evening, and I'm told the build hasn't been started because now the blue ray writer is missing, they have to order for it which takes at least another "couple of days" wait...and this way my order is still in pre-production status even 16 days after placing the order..
Now, why the blue ray writer wasn't ordered earlier when I placed my order 16 days back, I don't know? Perhaps, they're hiding something?
How can I escalate this issue? To say that I'm irrirated is a very mild statement.
Am I the only unfortunate person or have any of you faced issues like this? Any suggestions on what I can do to escalate this issue? I have already called the customer representatives but they say there is nothing they can do (well, they could have ordered blue ray writer earlier, they had enough time didn't they? :sleep1
For PCSPECIALISTS (SPECIALISTS? really ??) administrators who bothered to look at my post, here's the order number - 396467, and the spec is below.
Chassis & Display
Vortex II-15: 15.6" Full HD LED Backlit 16:9 Widescreen (1920x1080) Super Clear Glossy
Processor (CPU)
Intel® Core™i7 Quad Core Mobile Processor i7-2820QM (2.30GHz) 8MB Cache
Memory (RAM)
16GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (4 x 4GB)
Graphics Card
1.5GB nVIDIA® GeForce® GTX 460M - DirectX® 11 (15.6" Vortex II)
Memory - 1st Hard Disk
750GB WD SCORPIO BLACK WD7500BPKT, SATA 3 Gb/s, 16MB CACHE (7200 rpm)
1st DVD/BLU-RAY Drive
SONY BD-5730S 6x BLURAY WRITER & CYBERLINK SOFTWARE (£108)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Network Facilities
GIGABIT LAN & INTEL® CENTRINO® ULTIMATE-N 6300 WIRELESS upto 450Mbps
USB Options
2 x USB 3.0 PORTS + 2 x USB 2.0 PORTS AS STANDARD
Battery
Vortex Series 8 Cell Lithium Ion Battery (3,800 mAh)
Power Lead & Adaptor
1 x UK Power Lead & 180W AC Adaptor
Operating System
Genuine Windows 7 Professional 64 Bit - inc DVD & Licence (£109)
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Carry Case
TARGUS CITY GEAR 15" - 15.6" CARRY CASE TCG400 (£35)
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour) (£69)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Quantity
1
