New PC, Blue screens!

[Rustilol]

Hi!

Just received this PC this morning and it has blue screened three times. I may be one of the unfortunate few!

Case
FRACTAL DEFINE R4 BLACK PEARL QUIET MID-TOWER CASE
Overclocked CPU
Overclocked Intel® Core™i7-4770k Quad Core (3.60GHz @ max 4.40GHz)
Motherboard
ASUS® Z87-A: ATX, USB2.0, USB3.0, SATA6GB/S, SLi, XFIRE
Memory (RAM)
16GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 8GB KIT)
Graphics Card
2GB NVIDIA GEFORCE GTX 770 - 2 DVI, HDMI, DP - 3D Vision Ready
Memory - 1st Hard Disk
120GB KINGSTON V300 SSD, SATA 6 Gb (450MB/R, 450MB/W)
2nd Hard Disk
2TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
1st DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply
CORSAIR 750W ENTHUSIAST SERIES™ TX650 V2-80 PLUS® BRONZE
Processor Cooling
Corsair H80i Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Asus Xonar DG 5.1 SoundCard & Headphone AMP (Award Winner)
Network Facilities
10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs
USB Options
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Power Cable
1 x 2 Metre UK Power Cable (Kettle Lead)
Operating System
Genuine Windows 8 64 Bit - inc DVD & Licence
DVD Recovery Media
Windows 8 (64-bit) DVD with paper sleeve


First time, I was downloading to my HD while playing LoL (On my HD)

Second time I was installing a game to my HD while downloading to my SD and HD

Third time I ran a bench mark test on intel extreme tuning utility and it crashed about 20 seconds in.
Please note I did not change any settings, this is being used as a system monitor only.

After it blue screened during benchmarking, I ran the stress test for 5 min for both CPU and memory. Temp got to maximum of 92 and did not crash.

Please can you advise if this is normal? I will update this thread in a day or so once I have used it more.

Is there anything I can do from home to identify or possibly rectify the problem?

Thanks for your help

Josh

 

[mantadog]

Do you have the error code it threw up? That should point in one direction or another.

Without that it could be anything, I was going to say it looks like you are stressing the system each time I happens so I would have said it was temps, but if it happened when downloading and installing a game then I doubt that

 

[ubuysa]

If all you have done is install some games and other applications since it arrived I would suggest you call PCS. Windows 8 was preinstalled I see, so all the drivers should be there as well. You might just want to check in Device Manager that nothing in there has a yellow triangle with an exclamation mark in it.

PCS will want to know the Stop Error that you got with the BSODs, in Windows 8 all you get is the name of the Stop Error in smaller text near the bottom of the blue screen - it says something like "You can search for the error online: System_Service_Exception", that last bit in capitals is the Stop Error, that's what PCS will want to know.

BSODs are most usually caused by bad or missing drivers, you haven't updated any drivers or installed any new hardware have you?

 

[vanthus]

As you've just received the computer I would try a clean install of the operating system,then reinstall drivers and run Windows Update.
If still having problems best call PCS as it's probably a hardware issue.

 

[nathanjrb]

As you've just received the computer I would try a clean install of the operating system,then reinstall drivers and run Windows Update.
If still having problems best call PCS as it's probably a hardware issue.

This

 

[Rustilol]

Thanks for the advice. I will try a fresh install tomorrow and start over.

It happened once again, when I was doing the windows "Rate and Improve your systems performance" thing. Unfortunately I remeber all of the error code except the important part, but now I know what to look out for!

I will re-install then do more tests. As I purchased an over-clocked system, will the fresh install reset the clock speed, or is that part of the bios and unrelated?

 

[nathanjrb]

I'm not too sure, I think it's part of the bios and you should be ok. (Someone else might have a better idea than me though.)

 

[vanthus]

As I purchased an over-clocked system, will the fresh install reset the clock speed, or is that part of the bios and unrelated?

As nathanjrb said,the overclock is set in BIOS,a clean install of windows won't affect it.

 

[Rustilol]

Update - Re-installed windows and drivers, ran fine over night on idle and during the day. Then I decided to benchmark test this evening and it and it blue screened.

The only error code was "WHEA_UNCORRECTABLE_ERROR" but it did not have any numbers or anything like that. I tried to look at the mini dump but I don't know how to read it.

 

[ubuysa]

WHEA_UNCORRECTABLE_ERROR indicates a fatal hardware error (WHEA is the Windows Hardware Error Architecture). Sadly it looks very likely that yoiu have some sort of hardware error. I suggest you call PCS in the morning. Sorry.

 

[Rustilol]

Dang, well thanks for your help all! I will call them in the morning

 

[Rustilol]

My processor came over clocked to 4.4, could it be a simple setting? I found how to get info on the dumps, please see below!

I will contact pc specialist tuesday!

Crash dump directory: C:\windows\Minidump

Crash dumps are enabled on your computer.

On Sun 25/08/2013 18:24:18 GMT your computer crashed
crash dump file: C:\windows\Minidump\082513-6671-01.dmp
This was probably caused by the following module: hal.dll (hal+0x2D93D)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D019028, 0xBF800000, 0x124)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 25/08/2013 18:24:18 GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xF9)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D019028, 0xBF800000, 0x124)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 25/08/2013 18:22:02 GMT your computer crashed
crash dump file: C:\windows\Minidump\082513-6875-01.dmp
This was probably caused by the following module: hal.dll (hal+0x2D93D)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800EBA9028, 0xBF800000, 0x124)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 25/08/2013 17:02:21 GMT your computer crashed
crash dump file: C:\windows\Minidump\082513-7156-01.dmp
This was probably caused by the following module: hal.dll (hal+0x2D93D)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80105B8028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

 

[nathanjrb]

Hi buddy, as the log states, you have a fatal hardware error. Assuming the temps are OK, the only thing you can do now is contact PCS.

This is clearly now a hardware issue. Whilst I love PCS, it baffles me how something that happens so regularly can happen so often. What purpose is quality control serving if it can't pick up basic hardware issues?

I realise that we cannot know the number of satisfied customer vs the number of unhappy cutomers... but still... I mean, if it's happening under very basic operating of a PC - this should have been noticed and rectified.

I hope you get this fixed soon.

 

[Rustilol]

I think I have sloved it. I have been reading up on overclocking, and was looking at my cpu settings.

It came pre-clocked to 4.4ghz, with core voltage at 1.20. After upping it to 1.25 I have played games all night, done benchmarking and stress tests and have has no issues. Is this a coincidence or could it be related?

Maybe just one of the worse cpu from the batch?

 

[Rustilol]

Pre-clock - blue screens

Hi All,

My PC arrived Saturday and from day 1 I have been getting blue screens - "whea uncorrectable error". When doing file transfers whislt downloading, playing a game while downloading, doing bench mark test.

I think it is to do with the CPU. i7 4700K which came at 4.4ghz, 1.20 core voltage.

I thought that looked a bit low voltage so upped it to 1.25 and so far I have has no more issues. I have ran both benchmark and stress test and it seems fine. Could this have been causing the issue?

 

[vanthus]

I think I have sloved it. I have been reading up on overclocking, and was looking at my cpu settings.

It came pre-clocked to 4.4ghz, with core voltage at 1.20. After upping it to 1.25 I have played games all night, done benchmarking and stress tests and have has no issues. Is this a coincidence or could it be related?

Maybe just one of the worse cpu from the batch?

I know very little about overclocking,but I think it could definitely be related if you no longer have issues.
Might still be worth phoning PCS to see what they think.

 

[steaky360]

I'm not sure exactly how PCS go about the pre-overclocking, but I'd assume they have a set of 'base values' with which to use for a particular CPU and I'd presume during the testing they will tweak these as required for each individual CPU (as you suggest, each CPU in a batch is not identical). Perhaps this might have been missed during testing (or the issues did not occur, so no one thought to change it). I'd agree with Vanthus and if you can, get in touch with PCS regarding this just to make sure its nothing else. Also as you probably know, increasing voltage will inevitably increase the heat output of the CPU so its something to keep an eye on .

 

[Rustilol]

Ok Thanks again for the info. I will call them tomorrow morning and explain the situation. I am happy to keep the current system as long as I have no more issues.

Yeah thanks for the warning sneaky, my H80i is keeping things pretty chilled!