New PC, Poor Wifi

[dylanbull]

Just have to reduce the file size or upload it somewhere like OneDrive and provide a link?

i can do the link

 

[dylanbull]

i can do the link

downloads speeds pc.PNG

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1drv.ms

 

[SpyderTracks]

downloads speeds pc.PNG

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1drv.ms

So lastly, can you open task manager go onto the "performance" tab and make sure you're on the wifi adapter.

Can you take a screenshot of the task manager window?

 

[dylanbull]

So lastly, can you open task manager go onto the "performance" tab and make sure you're on the wifi adapter.

Can you take a screenshot of the task manager window?

task manager wifi.PNG

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1drv.ms

 

[SpyderTracks]

task manager wifi.PNG

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1drv.ms

Cool, thanks v much for all that.

Can you unscrew the antenna from the network card fully and screw them back in, make sure they're finger tight.

They screw they don't push in.

 

[dylanbull]

Cool, thanks v much for all that.

Can you unscrew the antenna from the network card fully and screw them back in, make sure they're finger tight.

They screw they don't push in.

they're not screwing out, just spinning in the socket

 

[SpyderTracks]

they're not screwing out, just spinning in the socket

Ah, ok, that's odd....

Just wondering, what anti virus are you using? Do you have any VPN installed or any browsers like Opera or extensions like tunnel bear or anthing?

Can you right click on the network icon in the bottom right of windows, then go "open network and internet settings", then "change adapter options" and post a screenshot of the network adapters?

 

[dylanbull]

Ah, ok, that's odd....

Just wondering, what anti virus are you using? Do you have any VPN installed or any browsers like Opera or extensions like tunnel bear or anthing?

Can you right click on the network icon in the bottom right of windows, then go "open network and internet settings", then "change adapter options" and post a screenshot of the network adapters?

i'm using opera gx right now and i got the free bullguard trial that comes with the pc

 

[SpyderTracks]

i'm using opera gx right now and i got the free bullguard trial that comes with the pc

Ok, can you fully uninstall both of those, just for testing, then reboot the PC.

Bullguard has been known to cause networking issues, as has Opera.

I would recommend leaving bullguard uninstalled, the included windows defender is actually better anyway.

Once rebooted, go straight to windows update and force check to see if there are any updates.

 

[dylanbull]

Ok, can you fully uninstall both of those, just for testing, then reboot the PC.

Bullguard has been known to cause networking issues, as has Opera.

I would recommend leaving bullguard uninstalled, the included windows defender is actually better anyway.

Once rebooted, go straight to windows update and force check to see if there are any updates.

have uninstalled both and its not changed anything, made my ping worse if anything

 

[SpyderTracks]

have uninstalled both and its not changed anything, made my ping worse if anything

What are you using to test connection? What browser?

Were there any updates waiting?

 

[dylanbull]

What are you using to test connection? What browser?

chrome

 

[SpyderTracks]

chrome

And were there any updates waiting?

 

[dylanbull]

And were there any updates waiting?

there was one "security intelligence" update but nothing else apart from that

 

[SpyderTracks]

there was one "security intelligence" update but nothing else apart from that

Lastly, try installing the second package from here (it's the latest driver for the wifi card):

RTL8192EE Software - REALTEK

www.realtek.com

 

[dylanbull]

Lastly, try installing the second package from here (it's the latest driver for the wifi card):

do i need to do anything special with it once its installed?

 

[SpyderTracks]

do i need to do anything special with it once its installed?

Just reboot

 

[dylanbull]

Just reboot

rebooted and ran another speed test, still the same speeds

 

[SpyderTracks]

rebooted and ran another speed test, still the same speeds

In that case I’d contact PCS, possibly a dud card. The fact you can’t unscrew the antenna as they’re fixed means it’s not the usual card they use.

Point them to this thread as they can see the troubleshooting we’ve done.

Basically we’ve worked out that:

Antenna are fixed correctly
Plenty of signal
Other devices in same location are getting 60Mb/s
Uninstalled problem software which could contribute to issues
No VPN’s or gateways throttling traffic
No background updates taking bandwidth
Drivers up to date

 

[dylanbull]

In that case I’d contact PCS, possibly a dud card. The fact you can’t unscrew the antenna as they’re fixed means it’s not the usual card they use.

Point them to this thread as they can see the troubleshooting we’ve done.

Basically we’ve worked out that:

Antenna are fixed correctly
Plenty of signal
Other devices in same location are getting 60Mb/s
Uninstalled problem software which could contribute to issues
No VPN’s or gateways throttling traffic
No background updates taking bandwidth
Drivers up to date

Cool, very much appreciate the help