New SSD not showing. Is it defective or am I doing something wrong?

A

Animal_79

Bronze Level Poster
Hi all.

In addition to deciding that I need to repaste (which I haven;t actually done yet), I decided to add a second m2 ssd as I have been fairly limited by the small one that I have had for the last 5 years.

Anyway...

New drive arrived and I have insalled it but nothing is showing up in windows explorer.

Having looked at a few youtube videos they all talk about formatting the drive but if I go to Disk Mnagement then the new ssd doesn't show and so I can't proceed any further.

Screenshot of disk manager is below but it only shows the original smaller ssd which came with the laptop originally.

The new drive is a 1 TB Samsung 970 EVO Plus NVMe M.2 SSD


1640076795651.png



Is my new ssd faulty or am I missing something?

I've also taken a photo of the installation and pasted my full specs below in case it helps.
1640077247792.png


Chassis & Display
Defiance Series: 15.6" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Quad Core Processor 6700HQ (2.6GHz, 3.5GHz Turbo)
Memory (RAM)
8GB HyperX IMPACT 2133MHz SODIMM DDR4 (1 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1060 - 6.0GB GDDR5 Video RAM - DirectX® 12.1, G-SYNC
1st M.2 SSD Drive
512GB INTEL® 600p M.2 NVMe PCIe SSD (up to 1775MB/sR | 560MB/sW)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Defiance Series 4 Cell Lithium Ion Battery (60WH)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 2 Channel High Def. Audio + MIC/Headphone + SoundBlaster X-Fi MB3
Wireless Network Card
GIGABIT LAN + WIRELESS INTEL® AC-8260 M.2 (867Mbps, 802.11AC) + BLUETOOTH li
USB/Thunderbolt Options
3 x USB 3.1 Type A, 2 x USB 3.1 Type C AS STANDARD
Keyboard Language
DEFIANCE SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 (64-bit) DVD with paper sleeve
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
30 Day Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 10 working days
Promotional Item
FREE HOLIDAY SEASON BUNDLE with select GTX 10 Series GPUs!
Thanks in advance!

Ben
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Does it show up in the BIOS, also make sure it is properly seated in the socket, give all the contacts a good wipe
 
A

Animal_79

Bronze Level Poster
Hi and thanks for your help.

When you say give the contacts a good wipe, do you mean just with my fingers? I am a little paranoid that these things are really sensitive...

Also, how do I check the bios?

B
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
just wipe them with a soft dry cloth (something like a glasses cleaning cloth), to get to the BIOS follow instructions below, once in check whats listed under the boot devices

1640078618195.png
 
A

Animal_79

Bronze Level Poster
Hi,

I'm really sorry for my ignorance but I've got this far but have no idea what any of this means...

1640086156733.png
 
SpyderTracks

SpyderTracks

We love you Ukraine
Animal_79 said:
I hope not - This is the only way that it would fit. :eek:

The laptop is 5 years old so unlikely to get anything fixed under waranty...

Any suggestions for what to double check/ change?
Click to expand...
That's not the correct M2 drive for that slot. 5 years ago there were various different types of M2 drive, all different connectors.
 
S

Steveyg

MOST VALUED CONTRIBUTOR
Yeah it seems like the same size as the Intel 600p or at least uses the same slot. but it is 100% upsidedown in that pic just checked one I have in work here
 
A

Animal_79

Bronze Level Poster
I took this photo in order to take a look at the pins

1640094915482.png


However it was only then that I noticed the "3G/LTE + M.2 SATA"

The SSD I installed is NVMe.

I assume that is the issue?

If so I'll return it and look for an alternative
 
barlew

barlew

Godlike
Animal_79 said:
I took this photo in order to take a look at the pins

View attachment 31234

However it was only then that I noticed the "3G/LTE + M.2 SATA"

The SSD I installed is NVMe.

I assume that is the issue?

If so I'll return it and look for an alternative
Click to expand...
No NVMe is the interface and m.2 is the form factor they are two seperate things. NVMe drives use m.2.

Any way your picture shows that the small row of pins contain 5 pins. That makes it an M key m.2 socket. I assume if you look at the small row of pins on your drive it will have 6 pins making it a B key m.2 drive. That means they are not compatible.
 
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