PC crashes seemingly randomly when playing games

Fretful

Fretful

Active member
Most of the time when i play games it will just restart randomly. When i turn the PC on and when it restarts i get a few lights on the motherboard as well.

Specs: Case
PCS P209 ARGB MID TOWER CASE
Promotional Item
Get Warhammer 40K: Darktide with select GeForce RTX 30 Series GPUs!
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3600MHz (2 x 8GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3060 - HDMI, DP, LHR
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
2nd M.2 SSD Drive
2TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
Power Supply
CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD)
Extra Case Fans
3x PCS ARGB LED Fan + Controller Kit
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 10 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
Fretful

Fretful

Active member
itll happen on all sorts of games; osu, vampire survivors, minecraft, fortnite. on some games it seems to happen atleast once everytime i play whereas others will only occasionally crash
 

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Fretful

Fretful

Active member
just dragged and dropped over drive and onedrive and neither work, onedrive is stuck at uploading 0 bytes
 
ubuysa

ubuysa

The BSOD Doctor
We won't need the dumps I don't think, there is some sort of hardware error on there...
Code: 
Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          25/08/2023 14:57:12
Event ID:      18
Task Category: None
Level:         Error
Keywords:
User:          LOCAL SERVICE
Computer:      DESKTOP-JOI7FGM
Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.

There are many of these WHEA errors in your System log, they will cause a BSOD, which is why you had the crash and restart. A machine check exception is a fatal hardware error, and a cache hierarchy error could be either RAM or the CPU. The easiest to test is the RAM and you have two choices for testing that...
  • The 100% accurate way. Remove one stick of RAM and just run on one stick for a while to see whether it BSODs and restarts. If it doesn't then swap sticks and see whether it BSODs on the other one. This will be certain to identify a potential failing stick. If it BSODs on either stick then it's not a RAM issue. There is a recent BIOS update for your motherboard (version 3202 dated 31st July 2023) with new AGESA support
  • The easiest way. Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough), and then boot that USB drive. Memtest will start running as soon as it boots, if no errors are found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Memtest86 will find about 90% of potential RAM problems with eight iterations. Even a single bit error is a failure, in which case test each RAM stick on its own to find the faulty one.
Let us know how the RAM testing goes and we'll suggest what to do next based on the results.

Later Edit: We were getting these cache hierarchy BSODs with AMD CPUs a couple of years ago, if memory serves the solution was an AGESA update. There is a BIOS update for your motherboard (version 3202 dated 31st July 2023) which contains an AGESA update. DO NOT install this update (without PCS authorisation), but if you're not running this BIOS version do contact PCS and ask whether this update might solve the WHEA errors you're seeing in the log.
 
Last edited:
Fretful

Fretful

Active member
ubuysa said:
We won't need the dumps I don't think, there is some sort of hardware error on there...
Code: 
Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          25/08/2023 14:57:12
Event ID:      18
Task Category: None
Level:         Error
Keywords:
User:          LOCAL SERVICE
Computer:      DESKTOP-JOI7FGM
Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.

There are many of these WHEA errors in your System log, they will cause a BSOD, which is why you had the crash and restart. A machine check exception is a fatal hardware error, and a cache hierarchy error could be either RAM or the CPU. The easiest to test is the RAM and you have two choices for testing that...
  • The 100% accurate way. Remove one stick of RAM and just run on one stick for a while to see whether it BSODs and restarts. If it doesn't then swap sticks and see whether it BSODs on the other one. This will be certain to identify a potential failing stick. If it BSODs on either stick then it's not a RAM issue. There is a recent BIOS update for your motherboard (version 3202 dated 31st July 2023) with new AGESA support
  • The easiest way. Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough), and then boot that USB drive. Memtest will start running as soon as it boots, if no errors are found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Memtest86 will find about 90% of potential RAM problems with eight iterations. Even a single bit error is a failure, in which case test each RAM stick on its own to find the faulty one.
Let us know how the RAM testing goes and we'll suggest what to do next based on the results.

Later Edit: We were getting these cache hierarchy BSODs with AMD CPUs a couple of years ago, if memory serves the solution was an AGESA update. There is a BIOS update for your motherboard (version 3202 dated 31st July 2023) which contains an AGESA update. DO NOT install this update (without PCS authorisation), but if you're not running this BIOS version do contact PCS and ask whether this update might solve the WHEA errors you're seeing in the log.
Click to expand...
so far 1 of the sticks has crashed, currently trying the other, could my power supply be a problem as its 650w ive had a few people say that may not be enough
 
SpyderTracks

SpyderTracks

We love you Ukraine
Your PSU should be ok, it’s right on the nose, wouldn’t want to be lower but it shouldn’t be causing any instability.
 
ubuysa

ubuysa

The BSOD Doctor
It looks like you have a faulty stick of RAM then. Call PCS on Monday and RMA that faulty RAM stick. Point them at this thread too if it helps.
 
Fretful

Fretful

Active member
ubuysa said:
It looks like you have a faulty stick of RAM then. Call PCS on Monday and RMA that faulty RAM stick. Point them at this thread too if it helps.
Click to expand...
cool thanks. another thing is im getting lots of lights on the motherboard when i boot would you be able to help with that? the colours im getting are:
dram = orange, cpu = red, vga = white, boot = yellow
 
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