PC Crashing

[Cavman]

Since 8/8/13 when i arrived back from holiday, my PC has been randomly crashing and restarting whilst I have been browsing the web. Sometimes it begins to stutter/freeze before crashing and restarting. I am not very computer savvy so Have no idea where to begin although I have made sure all of the internal connections are secure and have run a system restore, all to no avail. Any help will be appreciated.
P.s. It went to BSOD once with an error message, which I did not take note of.

My specs are:
Win 7 Home Premium 64bit
AMD PHENOM II X4 955 (3.20GHz/8MB CACHE/AM3) - BLACK EDITION
ASUS® M5A78L-M/USB3: M-ATX, USB 3.0, SATA 3.0Gb/s
500GB WD CAVIAR BLACK WD5002AALX, SATA 6 Gb/s, 32MB CACHE (7200rpm)
1GB NVIDIA GEFORCE GTX 560 - DVI,HDMI,VGA - 3D Vision Ready
CORSAIR 650W ENTHUSIAST SERIES™ TX650 V2-80 PLUS® BRONZE
4GB SAMSUNG DDR3 DUAL-DDR3 1333MHz (2 X 2GB)

Thanks.

 

[vanthus]

If the PC restarts too quickly for you to read the BSOD error message,disable automatic restart.to do this type SYSDM.CPL in the Start Search box.
Click the "Advanced" tab and click the "Settings" button under "Startup and Recovery"
Uncheck the option Automatically Restart and take note of the error if it happens again..

 

[Cavman]

Thanks for the quick response, I've unchecked the box, hopefully it wont be anything too major!

 

[ubuysa]

You might also take a look in the Windows Event Log. To view this enter "eventvwr.msc" in the search box (without the quotes). Ensure that in the menu on the left hand side you select Event Viewer (Local), now look in the top box, the one labelled Summary of Administrative Events. You will see entries called Critical, Error, Warning, Information, Audit Success. We're interested in the Critical and Error entries, if they have a non-zero value in the Last Hour or 24 Hours columns then click on the + sign in the box to the left to expand the entry. You can double-click on each error to get a description of the error, these a pretty technical but they may point you at the problem. To get back to the list again click on Event Viewer (Local) in the menu on the left.

 

[Cavman]

Ubuysa, I had a look at the event viewer and there were a few non-zero values, most of which I have no clue as to what they mean. I have taken a screen shot and will attach the image to this post.

 

[Cavman]

My PC has just restarted itself again around 5 minutes ago, this is another image of what the event viewer was displaying.

It is not going to BSOD at all, just restarting then giving me the option to start in safe mode etc. Anyone have any idea what could be the cause of the problem. This also only seems to be happening around this time at night.

Thanks again.

 

[ubuysa]

Nothing leaps out at me in those logs, though it might be interesting to look at those Kernel-EventTrace entries and see what was failing.

What is really interesting is you noticing that the problem seems to happen at the same time of day (that's a big help). Open up the Task Scheduler (Control Panel, Administrative Tools). When it opens click the Task Scheduler (Local) menu item on the left, the Active Tasks window will list all active scheduled tasks. Look to see whether you have tasks starting around the time you experience the problem. The Location column should identify the application.

It could also be power related. Perhaps something turns on or off at that time of night and causes some sort of power spike? A surge protector on your mains plug would stop that.

Other common reasons for sudden stopping and/or shutdown are:

Overclocking. Turn it off and see whether the problem stops.

Overheating. Clean all vents and fans, get temperature monitoring software (HWMonitor is good).

Bad RAM. Download Memtest, extract the ISO, burn it to a CD and then boot the CD to run Memtest overnight.

 

[Cavman]

Unfortunately, I was unable to identify any tasks which would be causing the problem. I have always had a surge protector so I don't think it is anything to do with that. I have not overclocked and there are no signs of overheating. I downloaded and ran memtest to test the ram and ran it for around 5-6 hours which was enough for 5 passes, still no problems detected. I am at a loss of what to do now other than hoping my computer does not pack in.

 

[Cavman]

Update:
After doing some more browsing for possible solutions to my problem, I ran an sfc /scannow which showed some errors in certain files, does anyone think any of these could be the cause of the problem? Ive also read that it may be worthwhile to do a clean install of windows. Thoughts?

2013-08-20 20:31:59, Info CSI 0000026f [SR] Beginning Verify and Repair transaction

2013-08-20 20:31:59, Info CSI 00000271 [SR] Cannot repair member file [l:22{11}]"fdeploy.dll" of Microsoft-Windows-fdeploy, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2013-08-20 20:31:59, Info CSI 00000273 [SR] Cannot repair member file [l:14{7}]"fde.dll" of Microsoft-Windows-fde, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2013-08-20 20:32:02, Info CSI 00000275 [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit,Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2013-08-20 20:32:05, Info CSI 00000277 [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2013-08-20 20:32:06, Info CSI 00000279 [SR] Cannot repair member file [l:14{7}]"fde.dll" of Microsoft-Windows-fde, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2013-08-20 20:32:06, Info CSI 0000027a [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

2013-08-20 20:32:06, Info CSI 0000027d [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:14{7}]"fde.dll"; source file in store is also corrupted

2013-08-20 20:32:06, Info CSI 0000027f [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2013-08-20 20:32:06, Info CSI 00000280 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

2013-08-20 20:32:06, Info CSI 00000283 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"gptext.dll"; source file in store is also corrupted



2013-08-20 20:32:06, Info CSI 00000285 [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit,Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2013-08-20 20:32:06, Info CSI 00000286 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

2013-08-20 20:32:06, Info CSI 00000289 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"gpedit.dll"; source file in store is also corrupted

2013-08-20 20:32:06, Info CSI 0000028b [SR] Cannot repair member file [l:22{11}]"fdeploy.dll" of Microsoft-Windows-fdeploy, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2013-08-20 20:32:06, Info CSI 0000028c [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

2013-08-20 20:32:06, Info CSI 0000028f [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"fdeploy.dll"; source file in store is also corrupted


Thanks.

 

[ubuysa]

I would do a reinstall of Windows if it were me, the system file checker should find no errors at all. If it found errors that it had corrected I would worry about what else has been damaged, so if it's finding errors that it can't correct then a reinstall is the sensible way forward. You have no idea what else is damaged that sfc doesn't check.

You absolutely need to be sure your OS is solid before attempting any further diagnosis of these crashes. These Windows problems are probably your root cause in any case.

 

[Cavman]

For reinstalling win 7 I have to uninstall service pack 1. I can see that it is installed but I cannot locate it to delete it, either through programs and features, or the command prompt. Is there a work-around for this?

 

[vanthus]

For reinstalling win 7 I have to uninstall service pack 1. I can see that it is installed but I cannot locate it to delete it, either through programs and features, or the command prompt. Is there a work-around for this?

To do a clean of of install Windows you don't need to uninstall anything,instructions on doing a clean install are given in the welcome booklet,here's a link in case you haven't got the booklet.
https://www.pcspecialist.co.uk/files/misc/welcome_pack_w8.pdf

 

[ubuysa]

For reinstalling win 7 I have to uninstall service pack 1. I can see that it is installed but I cannot locate it to delete it, either through programs and features, or the command prompt. Is there a work-around for this?

If the Windows 7 install disk you have does not have SP1 included (and it well might) you need not worry. Do a clean reinstall from the Windows disk you have and when you come to apply Windows updates (and there will be many for you to install) at some point SP1 will be offered as an update. So you'll just download and install SP1 just like any other update.

 

[Boozad]

Altenatively you could download the matching .ISO file for Windows 7 with SP1 included and install from that using your existing keycode.