Hi,
I bought a laptop for a family member, under a year ago and the machine has been bluescreening quite frequently I think the event viewer info mentioned something to do with a power issue to the hard drive but im not around to see properly.
Raised this with support a week ago but they must be busy, anytime i email em it's 36 hours till my next reply. Impossible to organise a log collection/troubleshooting session It's getting frustrating listening to my family member mouthing off and I know I'm going to have to send it in anyway... so is there a way of getting to the collection of the device as opposed to waiting around another few days to collect logs that will ultimately amount to the device having to be collected anyway.
Is there a way of speeding up this process.
I bought a laptop for a family member, under a year ago and the machine has been bluescreening quite frequently I think the event viewer info mentioned something to do with a power issue to the hard drive but im not around to see properly.
Raised this with support a week ago but they must be busy, anytime i email em it's 36 hours till my next reply. Impossible to organise a log collection/troubleshooting session It's getting frustrating listening to my family member mouthing off and I know I'm going to have to send it in anyway... so is there a way of getting to the collection of the device as opposed to waiting around another few days to collect logs that will ultimately amount to the device having to be collected anyway.
Is there a way of speeding up this process.