SpyderTracks
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We're not here to answer any complaints about PCS technicians or anything like that I'm afraid. None of us work for PCS, for anything like that you need to speak directly to them please.yes, sorry...I intended the Thermal Grizzly Kryonaut, of course
However I expected something like this ... as written above, when the notebook was still in RMA, that 89 ° average value on TimeSpy worried me, even if the technicians assured me that in their benches it had never exceeded 93 °. And indeed...
We're simply here as a first point of contact to help with solutions that can be done yourself, to try to avoid having to return for RMA. All we care about is you having the best performing machine you can. We don't care about problems or complaints, only about solutions.
Previously, there were no temp issues, which we've said countless times in the course of this thread by several different people. Intel run hot, the temps you had were nothing unusual. There may have been performance issues, but it wasn't due to temperatures.
We've then gone on to say countless times that if you're concerned about temps the first thing you need to do is repaste.
I get it that you've not done it before, but you're going to have to do it frequently during the lifetime of your laptop, if you don't, it will overheat and die prematurely, so it's something you need to become very familiar with.
The first thing you need to do, is repaste, it's possible it's a bad paste job, if not, it could be the cooler is not suitably applied, Either way it needs to be repasted correctly. This is a completely different issue to previously as we're seeing high temps of over 100c which is thermal throttling. This is completely different to before your RMA when they were more like 95c which is perfectly normal.
Once temps are manageable, only then can you perform any kind of benchmarking to evaluate performance.
But no laptop will thermal throttle out of the factory if it's been suitably pasted (unless it's a poorly designed chassis in which case everyone would experience that, that is not the case with this one). If a laptop is thermal throttling in any way it's because of a cooling problem, you don't address it with undervolting or lowering clocks, as that isn't addressing the core issue, it's purely preventing the issue occuring, it's not a solution and will lead to further problems down the line.
Firstly you address cooling issues, THEN you can further optimise temps with undervolts etc. IMHO, if you're ever reducing clocks to get stable performance, you don't know what you're doing and you're not addressing the core issue, and settling for a poor system.
