Resolution Issue - Windows Does Not Show 1080p. Nvidia Control Panel Does.

[Infernox]

Hello PC Specialist!
I have experienced a major conundrum that I can't figure out...

Yesterday I upgraded my PC purchased from PC Specialist with a MSI GTX 770 Gaming (up from two HD6770s in CF) but I have experienced something rather odd. While I can correctly select 1920x1080 @ 60Hz (the native resolution of my monitor) in Nvidia Control Panel, windows won't allow me to select any higher than 1680x1050 in the 'Screen Resolution' Page. As a consequence of this, in games I cannot play at any higher than this 1680x1050 resolution while my desktop remains at 1080p thanks to Nvidia Control Panel.

What I have noticed is that Windows itself can't see the 1920x1080 (Lord knows how some games still give me the option) What I mean is that, if, on Windows 'Screen Resolution' I reduce my resolution below 1920x1080 I then can only set a maximum of 1680x1050 whereas, if I go on to Nvidia Control Panel and adjust from there, I am allowed to select 1920x1080 and indeed it does change.

So far I have:
-Fresh reinstalled Nvidia 320 Drivers
-Fresh reinstalled Nvidia 326 Beta Drivers
-Used both CCleaner and Driver Fusion to clear old Driver files
-Ensured my Monitor was set to widescreen (monitor menu)
-Rebooted countless times
-Changed back and forth between resolutions in Nvidia Control Panel

Note: Monitor called 'Generic PnP Monitor' in System, I don't think it used to be.

Rig
MoBo: ASUS P8P67
CPU: Intel i5-2500k
GPU: MSI GTX 770 Gaming
PSU: Corsair TX650
Monitor: HKC 2219A

Any help would be deeply appreciated,
Conor

 

[ubuysa]

It's almost certainly a driver issue, your "Generic PnP Monitor" pretty much confirms it. But I suspect it's the Intel graphics drivers that need upgrading (always assuming you have an Intel system of course). Try running the Intel Driver Update Utility and see what that finds. Failing that go to the Clevo download site and download the VGA drivers from there.

 

[Infernox]

It's almost certainly a driver issue, your "Generic PnP Monitor" pretty much confirms it. But I suspect it's the Intel graphics drivers that need upgrading (always assuming you have an Intel system of course). Try running the Intel Driver Update Utility and see what that finds. Failing that go to the Clevo download site and download the VGA drivers from there.

I am using a DVI connection, I probably should have said that in my original post (which seems to have disappeared????) Will downloading the VGA Drivers have any affect?

 

[ubuysa]

It's my understanding that all graphics are run through the iGPU you're using the dGPU(s) so I think it's worth getting the right drivers.

 

[Infernox]

It's my understanding that all graphics are run through the iGPU you're using the dGPU(s) so I think it's worth getting the right drivers.

Hey again, thanks for you continued support.
I have to ask though, what are iGPU and dGPU? I have been using computers for years and regard myself as fairly good when it comes to fixing issues but I only came across those two phrases in the past few days and have no idea what they mean!

Also, in regards to downloading the drivers through 'Clevo' it seems that the only downloads they offer are for their specific PCs?
I wasn't entirely sure what I should be looking for? As stated in my OP, I am using a HKC 2219A monitor, assuming it is the monitor that is causing the issue?

 

[Infernox]

Okay, so in an attempt to solve the issue I had planned to fully uninstall the the GTX 770 and all Nvidia software (using Driver Fusion and CCleaner) After uninstalling all the Nvidia Drivers, before shutting down I thought 'Oh what the heck' and checked the Windows 'Screen Resolution' page to see if I could select 1920x1080. Sure enough, this was the ONLY setting available (the drop-down is greyed out) and, upon going into Borderlands 2 External video options I could select 1920x1080!

Now the question is. What does this suggest? A faulty GPU or faulty Drivers?

 

[ubuysa]

iGPU = integrated GPU, the graphics processor on the CPU chip

dGPU = dedicated GPU, the graphics processor on an external graphics card

I am pretty sure your problem is driver related. You need to make sure you have all the right drivers installed.

 

[Infernox]

iGPU = integrated GPU, the graphics processor on the CPU chip

dGPU = dedicated GPU, the graphics processor on an external graphics card

I am pretty sure your problem is driver related. You need to make sure you have all the right drivers installed.

I did. Full wipe of old drivers using Driver Fusion and CCleaner then clean installed Nvidia Drivers (v320.49) and when that didn't work, did the same again with the 326.41 Beta.

I am aware that the standard ASUS P8P67 MoBo does NOT support SLI, only CrossFire. I has just occurred to me, does it still support a single Nvidia GPU? This of course could explain my situation

 

[vanthus]

I am aware that the standard ASUS P8P67 MoBo does NOT support SLI, only CrossFire. I has just occurred to me, does it still support a single Nvidia GPU? This of course could explain my situation

It does support a single Nvidia GPU,yes.

 

[Boozad]

EDIT: Way too slow.

 

[Infernox]

Well, after two whole days of fiddling I finally got the issue sorted.

All I can say is that my monitor was faulty, not sure exactly what was wrong though. I just so happened to be waiting on a new LG monitor for an intended Duel-Monitor setup. When it arrived I elected to replace my current monitor with the new one in the faint hope that it would somehow resolve the issue and, well it did

I now have full use of the 1080p display (on my new monitor that is) But before I go and spend another £100 to replace the faulty one, any ideas as to what could be up?


Thanks for all your help!