So i received my new pc today but no led coming from the fan?
- Thread starter ToxicFox
- Start date
vanthus
Member Resting in Peace
There may be a switch for turning it on or off.
ToxicFox
Bronze Level Poster
Where might this be
? Also it seems when i open anything it stalls for like 5 - 10 secs like it's not going to respond then kicks back into life?
vanthus
Member Resting in Peace
As you've just received the PC,probably best give tech support a call.
call (0844 499 4000)
Monday - Friday 9am - 5pm (Saturdays 9am - 1pm).
View waiting times http://www.pcspecialist.co.uk/call-waiting/
ToxicFox
Bronze Level Poster
I phoned them today and they were very helpful and patient as i am not very good with the insides of computers, It seems that the RAM was maybe knocked in transport and was causing the freezing and as for the fan they are sending me a new one out to try fit myself which i think will be fun as i've not done it before (I've been told it's very easy, Plug in and play). Very pleased with the service so far
ToxicFox
Bronze Level Poster
Yeah fitting ram is very easy
Indeed, i did exactly that and fingers crossed nothing has frozen so far
Happy bunny at the moment just wish World Of Warcraft would hurry up and download
vanthus
Member Resting in Peace
You could try one ram stick at a time to check if one might be faulty.
ToxicFox
Bronze Level Poster
Does any PCS employee's read these forums out of hours? Really getting annoyed with this now.
As for the LED Fan issue, None of the fans had LED's which i think is weird as it's meant to be stock with the case?
Last edited:
Everon
Enthusiast
I seriously doubt that a memory stick could be dislodged via transit as the force required to do that would smash the machine totally.
You have a faulty product, it is within the return time so make use of that. You wouldnt go and buy a £1000 tv and accept it if it was broken on delivery and be expected to make repairs on behalf of the company you bought it from, so why do it now?
It seems a common theme on these forums regarding new machines delivered and not functional as expected, I thought PCS had a rigorous testing procedure? Apparently it is not as rigorous as one would hope anymore since PCS became more well known. To many machines being made and not the staff to test them properly this looks like.
Phone PCS on Tuesday (bank holidays sigh) and get it returned for diagnostics.
You have a faulty product, it is within the return time so make use of that. You wouldnt go and buy a £1000 tv and accept it if it was broken on delivery and be expected to make repairs on behalf of the company you bought it from, so why do it now?
It seems a common theme on these forums regarding new machines delivered and not functional as expected, I thought PCS had a rigorous testing procedure? Apparently it is not as rigorous as one would hope anymore since PCS became more well known. To many machines being made and not the staff to test them properly this looks like.
Phone PCS on Tuesday (bank holidays sigh) and get it returned for diagnostics.
Last edited:
Everon
Enthusiast
I agree Keynes that we dont and never will know the percentage that have these problems on delivery, but as I said it seems a common theme lately with new customers posting on here with machines with faults out of the box. To many times I read people blaming this on parts being dislodged on transit. Im aware that in rare cases this can happen but many of the posts seem to imply that some pc's arent being tested properly before dispatch.
Memory would not "pop" out if it was fitted and tested properly before dispatch and neither would many other components. Yes the odd cable may come loose but thats all that should happen. Loose memory, cpu, psu should and would be expected to be picked up in the final quality testing i would expect.
Just my thoughts on that, Jay.
Memory would not "pop" out if it was fitted and tested properly before dispatch and neither would many other components. Yes the odd cable may come loose but thats all that should happen. Loose memory, cpu, psu should and would be expected to be picked up in the final quality testing i would expect.
Just my thoughts on that, Jay.
The forums aren't officially supported by PCS, the staff do sometimes frequent them out of hours but understandably nothing is guaranteed, best to get in touch through the official channels.
@ToxicFox It sometimes used to be the case that in order to place the protective bag inside the PC (I see you have a large chassis) the fan header occasionally had to be disconnected to fit it in, depending on the placement. I'm going back a few years here and the case line-up has changed significantly but there used to be one or two where it had to be taken out for transit and reconnected user end.
Regarding the other problem maybe an RMA would be for the best. I know it's frustrating but better to wait a little longer and get the issue resolved properly.
ToxicFox
Bronze Level Poster
I thought this but did not want to jump to any conclusion as i don't have the facts to do so but my reasons for doubting are: An LED Fan is included with the case as standard (NZXT Phantom 410) please correct me if im wrong but when i received my computer none of the fans had any LED's on them, Would this be PCS taking the LED one out for some reason? even so during testing they should pick it up, i know it seems a small problem to moan about but it makes me wonder if this was overlooked then what else was?
I spent over £1000 on this system and it certainly has not yet proven to be worth my money.
ToxicFox
Bronze Level Poster
If you are on about the foam insert that was inside the case then no i don't think anything was disconnected and the insert pretty much fell out itself when i opened the case.
keynes
Multiverse Poster
I am sure once you contact PCS they can get it sorted for you.
ToxicFox
Bronze Level Poster
Ok so i requested an RMA on the 31/05/2013 and the pc was picked up on the 05/06/2013, it was tested today and this is what they said.
Fault Report:
Tests run and fault was found to be with the HDD. This was causing the system to freeze for a few seconds and then carry on working. The HDD has been replaced and windows has been reinstalled along with all latest drivers.
My pc has now been marked as dispatched and should arrive tomorrow along with the game i was missing in the first place, The fan issue (Why was the LED one taken out?) remains un-solved but i replaced it myself. All in all if everything is running fine when i get it i will be a happy bunny once more!
My wife bought me a Razer mouse and Keyboard for an early father's day present so cant wait to use them!
Fault Report:
Tests run and fault was found to be with the HDD. This was causing the system to freeze for a few seconds and then carry on working. The HDD has been replaced and windows has been reinstalled along with all latest drivers.
My pc has now been marked as dispatched and should arrive tomorrow along with the game i was missing in the first place, The fan issue (Why was the LED one taken out?) remains un-solved but i replaced it myself. All in all if everything is running fine when i get it i will be a happy bunny once more!
My wife bought me a Razer mouse and Keyboard for an early father's day present so cant wait to use them!