the GPU 0 (intel R UHD Graphics 630) goes from 0% to 100% and stays for about 1-2 seconds, then goes down

[jet0274]

I am reaching out to you today regarding the technical issues that I've been facing since reinstalling windows-10 into my laptop. (The window 10 software downloaded from the Microsoft website and used up my USB stick to install the IOS image into window 10). After the windows 10 installation, the GPU 0 (intel R UHD Graphics 630) goes from 0% to 100% and stays for about 1-2 seconds, then goes down. after just moving mouse around or openning any sort of application it does that again. When it spikes, my laptop froze, and I encounter an fps drop. The "spiking" process repeats while my GPU 1 dedicated invidia graphics card 1660TI does nothing (0 utilization). [/b]
i didn't not had any issues before installing the windows 10. everything was working fine.
Troubleshoot steps were undertaken;
Step 1: Clean installation of Nvidia's graphics card driver and folders using graphics card driver cleaning software.
Step 2: Letting window 10 find the drivers within the window updates.
Step 3: Downloaded the driver from the laptop manufacturer websites and uninstalled the drivers from the laptop, restarted while the wifi was disabled, lastly I installed the manufacturer offered driver without the wifi.
Step 4: Downloaded the benchmark software to stress-test to check for power utilization into CPU, GPU 0-1, and RAM


Laptop info: TongFang
Model: GK5CP6Z
this is what i have got in my laptop:
Chassis & Display Recoil Series: 15.6" Matte Full HD IPS 144Hz 72% NTSC LED Widescreen(1920x1080)

Processor (CPU) Intel® CoreTM i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM) 8GB Corsair 2400MHz SODIMM DDR4 (1 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 1660 Ti - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive NOT REQUIRED
1st M.2 SSD Drive 512GB INTEL® 760p M.2 NVMe PCIe SSD (upto 3230MB/sR | 1625MB/sW)
Memory Card Reader Integrated 2 in 1 Memory Card Reader (SD, MMC)
ETC
if anyone has any suggestion or help please replay me back.
Kind request
many thanks

 

[SpyderTracks]

I am reaching out to you today regarding the technical issues that I've been facing since reinstalling windows-10 into my laptop. (The window 10 software downloaded from the Microsoft website and used up my USB stick to install the IOS image into window 10). After the windows 10 installation, the GPU 0 (intel R UHD Graphics 630) goes from 0% to 100% and stays for about 1-2 seconds, then goes down. after just moving mouse around or openning any sort of application it does that again. When it spikes, my laptop froze, and I encounter an fps drop. The "spiking" process repeats while my GPU 1 dedicated invidia graphics card 1660TI does nothing (0 utilization). [/b]
i didn't not had any issues before installing the windows 10. everything was working fine.
Troubleshoot steps were undertaken;
Step 1: Clean installation of Nvidia's graphics card driver and folders using graphics card driver cleaning software.
Step 2: Letting window 10 find the drivers within the window updates.
Step 3: Downloaded the driver from the laptop manufacturer websites and uninstalled the drivers from the laptop, restarted while the wifi was disabled, lastly I installed the manufacturer offered driver without the wifi.
Step 4: Downloaded the benchmark software to stress-test to check for power utilization into CPU, GPU 0-1, and RAM


Laptop info: TongFang
Model: GK5CP6Z
this is what i have got in my laptop:
Chassis & Display Recoil Series: 15.6" Matte Full HD IPS 144Hz 72% NTSC LED Widescreen(1920x1080)

Processor (CPU) Intel® CoreTM i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM) 8GB Corsair 2400MHz SODIMM DDR4 (1 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 1660 Ti - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive NOT REQUIRED
1st M.2 SSD Drive 512GB INTEL® 760p M.2 NVMe PCIe SSD (upto 3230MB/sR | 1625MB/sW)
Memory Card Reader Integrated 2 in 1 Memory Card Reader (SD, MMC)
ETC
if anyone has any suggestion or help please replay me back.
Kind request
many thanks

Is this a PCSpecialist machine? Could you post your full specs from the order page?

 

[jet0274]

Is this a PCSpecialist machine? Could you post your full specs from the order page?

i believe this is what your taking is about it thanks for replying.

Chassis & Display	Recoil Series: 15.6" Matte Full HD IPS 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)	8GB Corsair 2400MHz SODIMM DDR4 (1 x 8GB)
Graphics Card	NVIDIA® GeForce® GTX 1660 Ti - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	NOT REQUIRED
1st M.2 SSD Drive	512GB INTEL® 760p M.2 NVMe PCIe SSD (upto 3230MB/sR | 1625MB/sW)
Memory Card Reader	Integrated 2 in 1 Memory Card Reader (SD, MMC)
AC Adaptor	1 x 180W AC Adaptor .
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Battery	Recoil II Series 46WH Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options	1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language	PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD
Operating System	Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - 3 User, 1 Year
Browser	Microsoft® Edge (Windows 10 Only)
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

Did you check to see if all drivers are installed? Windows will likely not install all the required ones automatically.

If you go into device manager and check for any unknown devices?

 

[jet0274]

Did you check to see if all drivers are installed? Windows will likely not install all the required ones automatically.

If you go into device manager and check for any unknown devices?

yes all the files are up to date and even to confirm it i download the avg driver updater to verify it all the drivers are up to date. and yes the device manager hasn't got any error or unknown devices sign init.

 

[SpyderTracks]

yes all the files are up to date and even to confirm it i download the avg driver updater to verify it all the drivers are up to date. and yes the device manager hasn't got any error or unknown devices sign init.

Never use a driver updated, they will cause system incompatibility and bsods.

Id suggest a clean install from scratch.

 

[jet0274]

I tried that as well, but it doesn't seems to fix the issues.

 

[SpyderTracks]

I tried that as well, but it doesn't seems to fix the issues.

Your system is currently compromised because you used the avg driver scanner. You need to start from scratch with a clean install and then we can advise on the correct way to install drivers.

The system isn’t configured at the moment, that’s why you’re having issues.

 

[jet0274]

Okey sure what would be the correct way to install drivers if you can explain I will re install the windows 10 and follow your steps thanks

 

[SpyderTracks]

Okey sure what would be the correct way to install drivers if you can explain I will re install the windows 10 and follow your steps thanks

If you do the windows reinstall then we’ll take you through the drivers step by step, we’ll need screenshots and stuff at the time, we don’t know what may or may not be installed by windows.

 

[jet0274]

Sure thanks.
Do I really have to reinstall the windows or I have created a system restore point at beginning of the complete windows load up (right after windows 10 installation) IS that okey at the point of the system restore I haven't downloaded or installed Anything.

 

[jet0274]

If that's alright what sort of stuff or screenshot were you hoping to see please let me know what do you want me to show you in the screenshot thanks

 

[Martinr36]

Sure thanks.
Do I really have to reinstall the windows or I have created a system restore point at beginning of the complete windows load up (right after windows 10 installation) IS that okey at the point of the system restore I haven't downloaded or installed Anything.

No a full clean install as per the instructions below

Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia website (they change so regularly the latest version isn't always in the Windows libraries).

 

[jet0274]

No a full clean install as per the instructions below

Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia website (they change so regularly the latest version isn't always in the Windows libraries).

sure thanks. i will follow these steps and see if if it fixes the issues.

 

[SpyderTracks]

sure thanks. i will follow these steps and see if if it fixes the issues.

Once you've applied all windows updates that's when we'll need screenshots to work out what else needs installing.

 

[jet0274]

Once you've applied all windows updates that's when we'll need screenshots to work out what else needs installing.

sure thanks i will do that thanks for the reply.

 

[jet0274]

I followed as you guys said and this is what I have got. it seems it didn't fixed the issues and what steps do you want me to take please let me know thanks

 

[SpyderTracks]

I followed as you guys said and this is what I have got. it seems it didn't fixed the issues and what steps do you want me to take please let me know thanks

Still got to configure windows! it's not setup yet.

Have you installed any software or drivers manually at all? Anything?

Can you post a screenshot of your full device manager?

 

[jet0274]

the windows setup has been completed, no i haven't installed any drivers or software rather than google chrome, sure thanks

 

[SpyderTracks]

the windows setup has been completed, no i haven't installed any drivers or software rather than google chrome, sure thanks

So you need to install the USBC driver from the downloads section on PCS.

Then you'll need to install nvidia driver direct from nvidia (but do a custom install and leave out the HDAudio component)

The lastly you need to install the management driver from the PCS downloads section, control center or gaming center I think it's called.