"This product won't work on this device"

[PhilipStockton314]

Our new Optimus gaming laptop is showing this message when trying to buy Minecraft PC edition . I've tried it on my account (parent) and kid's account - we are all on Microsoft Family and have no issues sharing on Xbox. .

Can't imagine it's a hardware issue and expect it is an obvious software setting that I'm missing.

Any ideas would be most welcome, Thanks!

 

[Martinr36]

Can you list the specs for your laptop from the orders page

 

[PhilipStockton314]

Can you list the specs for your laptop from the orders page

sorry, now added.

 

[Martinr36]

Just put your specs in here https://www.game-debate.com/games/i..._totalMem=0.5&game[]=23314#systemRequirements and this is what came up

 

[Martinr36]

That makes no sense given the minimum requirement on the Minecraft site is:

VIDEO CARD: Intel HD Graphics 4000 | AMD Radeon R5

Even further down the Game Debate page it list the minimum as being a Radeon HD 3200

What are the Device Requirements to run Minecraft?

Minecraft is playable on multiple platforms, each with their own version and device requirements. This article explains the different versions, the devices that they can be played on, and any restr...

help.minecraft.net

yeah weird, ok really fishing now, what version of windows 10 are you running

 

[SpyderTracks]

Our new Optimus gaming laptop is showing this message when trying to buy Minecraft PC edition . I've tried it on my account (parent) and kid's account - we are all on Microsoft Family and have no issues sharing on Xbox. .

Can't imagine it's a hardware issue and expect it is an obvious software setting that I'm missing.

Any ideas would be most welcome, Thanks!

View attachment 20902

Where are you trying to install it from? Have you got a link?

 

[PhilGP]

Just put your specs in here https://www.game-debate.com/games/index.php?g_id=23314&game=Minecraft:+Windows+10+Edition&p_make=AMD&p_deriv=Ryzen+7+4800HS+8-Core+2.9GHz&gc_make=Nvidia&gc_deriv=GeForce+GTX+2060+6GB+GDDR6&ram=16&checkSubmit=&processor[]=162&grafcard[]=343&ram_totalMem=0.5&game[]=23314#systemRequirements and this is what came upView attachment 20904

There is no GTX 2060, it is RTX 2060. That site allows you to pick cards that don't exist !
Try the site again with RTX 2060 and it is all good.
I also tried RTX 2060 'mobile' and it was still all good


I have the R7 3700X, RTX 2060, 16GB
And my kids have installed Minecraft Windows edition with no problem.
My daughter used her own account and she has Minecraft already installed on a laptop.
I was not aware of anything 'special' needed when she installed it.

Minecraft: Windows 10 Edition System Requirements | Can I Run Minecraft: Windows 10 Edition PC requirements

Minecraft: Windows 10 Edition System Requirements, Minecraft: Windows 10 Edition Minimum requirements Recommended requirements, Can PC run Minecraft: Windows 10 Edition system specs

www.game-debate.com

 

[PhilipStockton314]

Where are you trying to install it from? Have you got a link?

Direct from the MS Store. https://www.microsoft.com/store/productId/9N4KM90CTZT6

 

[PhilipStockton314]

yeah weird, ok really fishing now, what version of windows 10 are you running

As far as I know, we're all up to date. no updates showing.

 

[SpyderTracks]

Direct from the MS Store. https://www.microsoft.com/store/productId/9N4KM90CTZT6

That's the american store, so it won't load from there?

Are you running the store from your start menu or from the web?

 

[PhilipStockton314]

Found this re RTX version: https://www.techradar.com/uk/news/minecraft-rtx

 

[PhilipStockton314]

That's the american store, so it won't load from there?

Are you running the store from your start menu or from the web?

ah. from the start menu.

 

[SpyderTracks]

ah. from the start menu.

can you take a screenshot of the store page and upload it?

 

[PhilipStockton314]

can you take a screenshot of the store page and upload it?

Here you go:

 

[SpyderTracks]

Here you go: View attachment 20929

What does it say when you click on "see system requirements" in blue underneath?

My guess is the laptop isn't properly configured and it's not detecting the dGPU in windows.

 

[PhilipStockton314]

What does it say when you click on "see system requirements" in blue underneath?

It doesn't lead to any information, it just hops to the top of that page. No further information is provided. Do you think this is one for their tech support?

 

[SpyderTracks]

It doesn't lead to any information, it just hops to the top of that page. No further information is provided. Do you think this is one for their tech support?

Have you run through all windows updates and updated the GPU drivers?

I think what we need to do is make windows recognise the RTX2060 and then it will allow it through.

Also, just double checking, you're definitely signed into the windows store?

 

[PhilipStockton314]

Have you run through all windows updates and updated the GPU drivers?

I think what we need to do is make windows recognise the RTX2060 and then it will allow it through.

Also, just double checking, you're definitely signed into the windows store?

Windows updates all done. Not sure about the GPU (see attached) but it looks okay.

Yes, definitely signed in to the store.

(thanks for your help and patience!)

 

[SpyderTracks]

Windows updates all done. Not sure about the GPU (se attached) or about how to update it...

Yes, definitely signed in to the store.

(thanks for your help and patience!)

No problems.... it would be good to get to the bottom of it, I'm purplexed

Edit: OK, development.... both my laptop and PC are both on the same 20H2 version as yours (which is the latest windows version) and they both state the same incompatibility in the windows store. Now I could understand that with a laptop, but definitely not a desktop....

My guess is there's an issue with the app being compatible with 20H2, and on further investigation, we're not alone, there are loads of threads on it.

I would log it with microsoft, they may be able to help out.. If you click on the top right hand corner where there are 3 dots in the microsoft store, then select send feedback:

 

[SpyderTracks]

Just as a further, you can try going through the purchase on the windows store website, that should then filter down to your windows store on the PC, it may push it through:

Buy Minecraft for Windows Starter Collection | Xbox

Create anything you can imagine. Explore randomly generated worlds. Survive dangerous mobs at night. This collection includes the Minecraft base game and the Starter Pack compilation: Greek Mythology Mash-up, Plastic Texture Pack, Skin Pack 1, and Villains Skin Pack. Also get 700 Minecoins to...

www.microsoft.com