Time spent in pre-production
- Thread starter Ol_Swifty
- Start date
SmokeDarKnight
Author Level
Hey Shougun,
They will not respond on the forums usually as there busy building the machines.
Your best bet is to call them, there really nice and will let you know if there is a hold up.
0844 499 4000
Hope this helps
They will not respond on the forums usually as there busy building the machines.
Your best bet is to call them, there really nice and will let you know if there is a hold up.
0844 499 4000
Hope this helps
My experience with their customer service has been very positive. I contacted them twice via chat and they always helped and answered any question.
Have you tried to contac them via chat ?
SmokeDarKnight
Author Level
You called them and they didn't answer or the chat thing?
The chat thing is hit or miss they dont always have it manned.
The chat thing is hit or miss they dont always have it manned.
Chat thing.
15 days without any laptop (I check my emails, etc thanks to my smartphone).
MontyBurns
Member
Give it time, you ordered a custom build laptop so there can be delays. I am on the 19th working day waiting, I called them by phone and within a few minutes I knew that the hold up is a shortage of processors that have been due in for a while now. Things should be moving again soon as the ETA for the processors was today so hopefully I see progress soon as I am also impatient but I know I just have to wait. I know I wont get any better specs anywhere else for the price.
I'm waiting for my Optimus V as well (ordered on the 20th of Sept currently in building).
I really can't complain about the process though, I've received 3 or 4 emails since to keep me updated with the process. (did you give the wrong email?)
Apparently they're out of stock on Intel i7 CPU and the CD Drive, which the email said the ETA should be today 4th of Oct.
Hopefully I'll be able to get it next week.
Boozad
Prolific Poster
SmokeDarKnight
Author Level
Yeah the chat thing it a hit or a miss, I've never got a response myself.
Best to always call them, then you can tell them things direct as the forms are basically just for community purposes.
They don't really read these forums so trying to get direct answers to sales or lodge complaints on the forums is pretty futile unless your just looking for user feedback or support.
SmokeDarKnight
Author Level
Keep the money? 17 days? think your over reacting.
If you have money to throw away like that you could have fast tracked.
Choosing fast-track cuts down on the pre-production time, it basically moves you to the front of the queue for building.
The time spent in building/testing/QC will be the same whether you use fast-track or not.
SmokeDarKnight
Author Level
Fast track should be about the process as a whole.
You might want to call them to see what stage it is at though as if its nearly ready fast track may be a waste of money
You might want to call them to see what stage it is at though as if its nearly ready fast track may be a waste of money
SmokeDarKnight
Author Level
No need to apologies, i know its a nightmare waiting for a new rig or piece of tech.
You'll be up in running in no time and the waiting will be a distant memory
Hang in there
Rack
Enthusiast
I need mine asap, so got the 3 day fast track (uni work to do and only a 7 year old macbook to do it on) and the wait is still killing me. 1st working day and it has been in pre production all day. Well what I am trying to say is, no matter who you are, what delivery speed you have, all of us are impatient when it comes to the goodies. As smoke said though, no need to apologise. We all have our moment s.
SmokeDarKnight
Author Level
Wow, respect. Thats a great lifespan