USB DEVICE NOT RECOGNISED

[waynefinkman]

Hi Guys I wonder if you can help please.
I have an external USB hard disk connected to my pc I purchased from Pc specialist . the external USB Hard disk was working few days a go. then I disconnected it one day and when I connected its power supply and inserted its USB cable into my pc USB port to use it again, I got a message ''USB device not recognised, the last USB device connected to this computer malfunctioned and windows does not recognise it'' . I tried multiple solutions but did not help. I tried re-installing the driver did not work , it says the best driver is being used, changed cable didn't work, did a trouble shoot search in windows didn't work, updated windows didn't work.

any help or solution please. I have data there in the external USB drive I don't want to loose

may thanks

 

[ubuysa]

Can you first post your full spec from the order please?

Is thus a USB3 port or USB2?

Have you run Windows Update to ensure all updates are installed?

Have you tried plugging the drive in before you boot Windows?

If you boot the Windows installation media with the drive plugged in can you see it?

 

[waynefinkman]

hi thanks for reply
specs in screen shot from PDF document, sorry could not copy and paste from pdf.

Screenshot

Captured with Lightshot

prnt.sc

yes I have run windows update and the problem still there
I restarted windows plugged the the external hard disk USB and didn't get message this time , but hard disk didn't show up in my pc, looked in device manager and yellow tringle is there saying unknown USB invalid Device descriptor
I don't have windows installation media with me

regards

 

[Martinr36]

can you try it on another PC

 

[waynefinkman]

hi I tried it on laptop windows 7. and windows 10 same problem

 

[SpyderTracks]

hi I tried it on laptop windows 7. and windows 10 same problem

It’s the device itself then is dead.

You can try dismantling the external drive and plugging the actual disk straight into the PC, it may be the controller on the case that’s died rather than the drive itself.

 

[waynefinkman]

yeah may be you're right. I will try that, and see how it goes. thanks

 

[SpyderTracks]

yeah may be you're right. I will try that, and see how it goes. thanks

Can you let us know how you get on? A friend of mine is a sound engineer and had a load of external hard drives which were exhibiting the same problems, so I dismantled them all and all the drives worked fine, it was just the case that was the issue.

I think they tend to put really poor controllers in the cases, but would love to know if it works for you or not so I can further come to a conclusion, always good to get other peoples experience.

 

[waynefinkman]

will do buddy. much obliged.

 

[Bhuna50]

You can pick up 2.5 / 3.5 to USB small cases for as little as a tenner now as well on Amazon. I picked up 2 so I could read my HDDs that came out of my old laptop and now use them as USB drives.

(In case you don’t want to open up or have no room in your machine).


Sent from my iPhone using Tapatalk

 

[SpyderTracks]

You can pick up 2.5 / 3.5 to USB small cases for as little as a tenner now as well on Amazon. I picked up 2 so I could read my HDDs that came out of my old laptop and now use them as USB drives.

(In case you don’t want to open up or have no room in your machine).


Sent from my iPhone using Tapatalk

I picked up this one recently for 2.5" SATA Drives, can't recommend enough:

AmazonBasics 2.5-inches SATA Hard Drive Enclosure - USB 3.0: Amazon.co.uk: Computers & Accessories

Buy AmazonBasics 2.5-inches SATA Hard Drive Enclosure - USB 3.0 at Amazon UK. Free delivery and return on eligible orders.

www.amazon.co.uk

There's also a straight cable so the drive is exposed, but they're very good also:

USB 3.0 to SATA Adapter Cable for 2.5" SSD HDD Drives: Amazon.co.uk: Electronics

Shop USB 3.0 to SATA Adapter Cable for 2.5" SSD HDD Drives - SATA to USB 3.0 External Converter and Cable, USB 3.0 - SATA III converter. Free delivery and returns on eligible orders.

www.amazon.co.uk

 

[Bhuna50]

I picked up two of these and they havent caused me any issues yet.

Sabrent 2.5-Inch SATA to USB 3.0 Tool-free External Hard Drive Enclosure [Optimized For SSD, Support UASP SATA III] Black (EC-UASP): Amazon.co.uk: Computers & Accessories

 

[Martinr36]

I got this one from Amazon recently

ORICO External Hard Drive Enclosure USB 3.0 Hard Disk: Amazon.co.uk: Electronics

Free delivery and returns on eligible orders. Buy ORICO External Hard Drive Enclosure USB 3.0 Hard Disk Caddy Reader for 2.5 Inch SATA III HDD / SSD (Black) at Amazon UK.

www.amazon.co.uk

 

[Martinr36]

@SpyderTracks I bought that exact straight cable when I got my system....transferred the data from the Samsung SSD from my old system to the drive in my new one as I didn't want to end up with 2 Windows 10 drives installed as it caused issues on my old system. Worked brilliantly and the speeds were impressive...transferred just under 100GB of data in under 10 minutes!

That's brilliant

 

[SpyderTracks]

@SpyderTracks I bought that exact straight cable when I got my system....transferred the data from the Samsung SSD from my old system to the drive in my new one as I didn't want to end up with 2 Windows 10 drives installed as it caused issues on my old system. Worked brilliantly and the speeds were impressive...transferred just under 100GB of data in under 10 minutes!

I've got one too, they come in so handy for doing quick transfers, brilliant piece of kit and exceptional value!