Weird Bios 5 second endless reboot issue on startup

T

TiredOldMan45

Member
Hi all, Please help.
When I startup my machine it goes to the bios screen and says something about my Flash being invalid and it will retry in 5 seconds, but the message is gone almost as soon as it is shown and then the Laptop reboots to the same message endlessly.

If I press Escape quick enough I get the 'Quit without Saving' message.
If I click 'Yes' then it boot up ok from there and I'm able to use my laptop ok.

I'm running Windows 11 Home (10.0.22631)
My bios version is : America Megatrends Inc N.1.04 25/04/2020
SMBIOS 3.2

Any idea how I can fix this ?

KindRegards,
Adam
 
SpyderTracks

SpyderTracks

We love you Ukraine
TiredOldMan45 said:
Hi all, Please help.
When I startup my machine it goes to the bios screen and says something about my Flash being invalid and it will retry in 5 seconds, but the message is gone almost as soon as it is shown and then the Laptop reboots to the same message endlessly.

If I press Escape quick enough I get the 'Quit without Saving' message.
If I click 'Yes' then it boot up ok from there and I'm able to use my laptop ok.

I'm running Windows 11 Home (10.0.22631)
My bios version is : America Megatrends Inc N.1.04 25/04/2020
SMBIOS 3.2

Any idea how I can fix this ?

KindRegards,
Adam
Click to expand...
Is this a PCSpecialist machine? Can you post your full specs from the order page?

How to Post Your Specification to the Forum - Check this Spec

Just a first note, if you've been provided this link, don't amend your first post as it won't update the queue, please add an additional comment to the thread, that way it will go back to the front of the queue. Otherwise we don't know it's been updated. When creating a forum post looking to...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
T

TiredOldMan45

Member
Yes bought from PC Specialist in 2020.
 

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T

TiredOldMan45

Member
I added 2 attachments to my comment with the spec from the order page. I will attach them here also.
 

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T

TiredOldMan45

Member
Ok, So really sorry for my mistake. Below is the spec as instructed:

Chassis & Display
Optimus Series: 17.3" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
2 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Def. Audio + THX Spatial Audio
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
Microsoft® Office Home & Student 2019 (1 Digital License)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Carry Case
Tech Air 17.3" Premium Toploading Case
Laptop Cooling Stands
CoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Keyboard & Mouse
LOGITECH® OPTICAL USB MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecial
ist Welcome Book - United Kingdom & Republic of Ireland
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Ok how did you upgrade from W10 to W11, and is the BIOS the one that the laptop came with or have you updated it
 
T

TiredOldMan45

Member
It upgraded automatically from W10 to W11.
As far as I know the bios is the one the laptop came with. I've used the laptop several times over the last few weeks without issue and then on Sunday evening I was playing a game on Steam and the laptop just suddenly shut down. Then tried to reboot and the problem showed up for the first time.
 
SpyderTracks

SpyderTracks

We love you Ukraine
TiredOldMan45 said:
It upgraded automatically from W10 to W11.
As far as I know the bios is the one the laptop came with. I've used the laptop several times over the last few weeks without issue and then on Sunday evening I was playing a game on Steam and the laptop just suddenly shut down. Then tried to reboot and the problem showed up for the first time.
Click to expand...
If you load into the BIOS, check your boot priority that the SSD is set as the primary boot device.
 
ubuysa

ubuysa

The BSOD Doctor
Export the logs and upload them to a cloud service with a link to them here...
  1. Enter the command eventvwr into the Run command box. The Event Viewer will open.
  2. Locate the Windows Logs folder in the left hand pane and expand it by clicking on the arrow (>) to the left of it.
  3. Right-click on the Application entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'Application' (an .evtx suffix will be added automatically).
  4. Right-click on the System entry and select 'Save all events as...'. Choose a folder anywhere that suits you and a filename of 'System' (an .evtx suffix will be added automatically).
  5. Zip the two files together if you like, or not as you choose, and upload them to a cloud service with a link to them here.
 
ubuysa

ubuysa

The BSOD Doctor
Thanks, got it. There is nothing in the System log to be concerned about. You didn't upload the Application log but I don't think it will be useful.

Are the messages you're seeing like this...
Code: 
Flash update failed
Flash image invalid or not found
System will reset in 5 seconds
That could simply be a failing CMOS battery, so the first thing I would suggest is get a new batter (typically it's a CR2032 button battery, but check first). If your BIOS setup has an option to select a default configuration then select that.

Whilst you have the laptop open to replace the battery, pop the RAM cards (if they're removable and re-insert them firmly. Also check that your SATA SSD is firmly secured and that the connector is fully home.
 
T

TiredOldMan45

Member
Yep , The flash error you showed in the screenshot is the one I'm getting.

I will try replacing the battery.

Thanks for your help....and patience.
Sorry I'm such a cluts with these things.
 
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