Wi-fi and Bluetooth not working!

[LeeClarke]

Had new PC today.

Neither wi-fi or Bluetooth not working.
In control panel/device manager neither are shown. When you click view hidden devices they appear but when you click on the properties of both it says ‘currently the device is not connected to the computer (code. 45)
Any help?
Cheers.

 

[AgentCooper]

First things first, have you attached the little antennae?

 

[Martinr36]

First things first, have you attached the little antennae?

If the answer to this is yes just whip the side of the case off and make sure the card is properly seated

 

[LeeClarke]

Hi. Yes, both Antenna are screwed on. Card is seated fine.

 

[Martinr36]

Can you list your full specs from order page so we know exactly what we are dealing with?

Did you run windows updates till they were all loaded when you set up, if not it might be an idea to connect via ethernet and make sure all drivers are downloaded and installed

 

[LeeClarke]

Hi. I’ve connected via Ethernet and updates all windows updates. No updates pending.

my order was:

1 x PC SPECIALIST - Tornado R5 Gaming PC - AMD Ryzen 5, GTX 1660, 1 TB HDD & 256 GB SSD

1 x RAZER - Power Up Bundle

 

[LeeClarke]

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[ubuysa]

Is there a function key that turns WiFi/Bluetooth on an off?

If they show as hidden devices then Windows has seen them at one time, so perhaps they're switched off somewhere?

 

[LeeClarke]

No. It’s a gaming keyboard. No function key to turn wifi off or on.

 

[Martinr36]

another possibility to try is delete from device manager then scan for hardware changes which should reinstall the AX200

 

[LeeClarke]

I’ve deleted Bluetooth and wifi from device manager then scanned for nee hardware and they are now disappeared completely.

 

[Martinr36]

I’ve deleted Bluetooth and wifi from device manager then scanned for nee hardware and they are now disappeared completely.

Try a reboot

 

[LeeClarke]

Hi. No still nothing.

 

[LeeClarke]

I’ve clicked on view hardware and connection properties. Wifi. Shows as disconnected. As does Bluetooth.

 

[Martinr36]

Does it list your wi-fi network

 

[LeeClarke]

It doesn’t. I’ve just run diagnostics and it says not connected. I’ve clicked refresh and it’s showing the list now. I’ve now connected!!! Thanks so much !!!’ Love ya!!!

 

[Martinr36]

It doesn’t. I’ve just run diagnostics and it says not connected. I’ve clicked refresh and it’s showing the list now. I’ve now connected!!! Thanks so much !!!’ Love ya!!!

Glad you got it sorted

 

[ubuysa]

Glad you got it sorted

Yes...but how? And why?

 

[LeeClarke]

morning. Switched PC on again today and wifi and Bluetooth have gone again!!
im trying to find the diagnostics tool I ran yesterday but can’t find it. Starting to think there is a problem with the hardware. Any ideas? Thanks.

 

[LeeClarke]

Hi. Had a new Pc yesterday. Having a nightmare!
Can’t connect to wi-fi or Bluetooth.
managed to connect it yesterday after several hours and when switched on today it’s fine again.
have uninstalled Bluetooth and wifi drivers and refreshed but they have gone altogether. Any hell would be great. Thanks.