Windows booting to a black screen with mouse cursor only

[Mitrich]

Hi, I just received my PC and after using it all day and shut it down - on the start it boots to a black screen with cursor mouse only, so I can't even log in to windows. Tried the ctr+alt+del combination and it didn't do anything, tried also win+ctr+shift +B, also no response. After force shut down it came back again and was working well, then after another shut down went back to black. After few tries I got the blue screen of death and couldn't even restore the system, so I decided to clean windows install.
I did all Windows updates, all GPU drivers install, and the problem is back again. Weird thing is that the problem occur only after shut down, not restarts, after restarts it logs me in without issues, but after a shut down it just goes black. Is it some problem with graphic driver?
I didn't install anything suspicious, so far just standard steam, chrome, Gforce experience and nothing else.

My specification:

Case
CORSAIR OBSIDIAN SERIES™ 500D SE CASE
Processor (CPU)
AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
10GB ASUS ROG STRIX GEFORCE RTX 3080 - HDMI, DP
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
External DVD/BLU-RAY Drive
6x Slim USB 2.0 External Blu-Ray Writer
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™



EDIT: I also noticed that on few occasions my Pc is booting very long before moving to a login screen, and in the meantime I loose my HDMI signal for a few long minutes, then I hear the beep sound, the signal is back and I can finally see the login screen.

 

[Martinr36]

Check the graphicscard is properly seated (take it out and reinstall it) same with the RAM and the M.2 and check all connections

 

[Mitrich]

I disabled Fast Startup option in Windows and it seems to work perfectly now, I will keep monitoring my PC behaviour for few days. Could it be a graphic driver having issues with Windows Fast Sturtup option?

 

[Martinr36]

If you have any more problems try removing 2 sticks of RAM as there are problems running 4*3600 Mhz sticks

@ubuysa , @SpyderTracks

 

[Mitrich]

If you have any more problems try removing 2 sticks of RAM as there are problems running 4*3600 Mhz sticks

@ubuysa , @SpyderTracks

Do you mean ejecting and inserting back or just not using them at all? I heard that Ryzen CPU prefers 4 stick configuration than 2, I will check it though if it gives me some hard time. Thank you 👍

 

[Martinr36]

taking 2 out and leaving them out, the 2 guys I've tagged can explain things better than me

 

[Citrus_9]

Do you mean ejecting and inserting back or just not using them at all? I heard that Ryzen CPU prefers 4 stick configuration than 2, I will check it though if it gives me some hard time. Thank you 👍

You can get some performance with 4 ram sticks on amd cpu, but certain motherboards 4 sticks ironically making more troubles than anything good. Hopefully, it will be soon fixed with a new Bios version (note, bios can't be updated without notifying PCS, otherwise there's a risk losing a warranty). More about it in this thread: https://www.pcspecialist.co.uk/forums/threads/survey-for-amd-ryzen-users-with-four-ram-cards.77077/

Also, as above, worth checking connections if you haven't done that yet when a PC got delivered.

Have you noticed if Win10 been updating? Maybe this have happened during one of the updates?

 

[Martinr36]

check out this sticky thread

SURVEY for AMD Ryzen users with FOUR RAM Cards

This is not any kind of official PCS survey, it's really just for my own interest - and a little theory I'm trying to get a handle on. If you have a PCS AMD Ryzen build (any model) with FOUR RAM cards installed (any capacity, any speed, any make/model) would you kindly add a post with your CPU...

www.pcspecialist.co.uk

 

[ubuysa]

check out this sticky thread

SURVEY for AMD Ryzen users with FOUR RAM Cards

This is not any kind of official PCS survey, it's really just for my own interest - and a little theory I'm trying to get a handle on. If you have a PCS AMD Ryzen build (any model) with FOUR RAM cards installed (any capacity, any speed, any make/model) would you kindly add a post with your CPU...

www.pcspecialist.co.uk

Indeed. @Mitrich please add your details to the thread @Martinr36 listed. I'd also advise contacting PCS too.