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I did send it off. They didn't fix the issue and wanted me to send the laptop back again when I needed the laptop for work. The service was not good.

Thanks for the suggestions! Sadly, the cable split is a recent issue. My cat bit the cable. I was unable to resolve the battery issue and it is still having problems.

How do I determine which charger is the right one to buy? The one I got with the laptop has a slit ion the cable so wires are poking out. Thanks!

I'm currently caller number 28 in their waiting list. They seem to have 1 person working the phones. Figured I'd ask here whilst I wait :)

Hello, My charging port isn't working as it should be. I can leave my laptop on charge when I am not using it and I now have a 50-50 chance of the battery gaining charge. Is this covered under the warranty? If yes, how do I claim on the warranty? Thank you, Ben