Howdy people.
Here’s my specs:
Chassis & Display
Viper II: 18.4" HD+ LCD Backlit Widescreen (1680x945) Super Clear Glossy
Processor (CPU)
Intel® Core™i7 Mobile Processor i7-740QM (1.73GHz) 6MB Cache
Memory (RAM)
4GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (2 x 2GB)
Graphics Card
1GB ATI® Radeon™ HD 5165 PCI Express
Memory - 1st Hard Disk
120GB OCZ VERTEX 2 SATA II 2.5" SSD (upto 285MB/sR | 275MB/sW)
1st DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Integrated 4-in-1 Card Reader (SD, MS PRO, MMC, MS)
Network Facilities
INTEGRATED GIGABIT LAN & WIRELESS 802.11N CARD (AS STANDARD)
USB Options
3 x USB 2.0 PORTS AS STANDARD
Bluetooth & Infrared Options
Integrated V2.0 Bluetooth Adapter + EDR Capability
Battery
Viper Series 9 Cell Lithium Ion Battery (6,600 mAh)
Power Lead & Adaptor
1 x UK Power Lead & 90W AC Adaptor
Operating System
NO OPERATING SYSTEM REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Carry Case
TARGUS XXL NOTEBOOK CASE TCC008EU (£42)
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1.3 MEGAPIXEL WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) (£5)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Quantity
1
Had a nice new Viper II laptop for about 2 weeks and at first, all was well. I run windows 7 (x64) on it and while in the middle of watching a film yesterday the screen froze for a few seconds. Shortly afterwards it came back, although the film had become pixelated and the following appeared in a nice little box on the bottom right of my screen:
“ATI Radeon Family has stopped responding and has recovered”
Now, this happens all the time. The screen will freeze up for several seconds, show the message and repeat a number of times before it eventually BSOD’s. This happens instantly after I’ve logged in.
I decided since I haven’t had it long I’d just wipe windows and reinstall, but it doesn’t seem to make any difference at all. I’ve tried installing the VGA drivers off the provided disk, as well as from the ATI site. Same problem. The only thing that works is if I boot it up in safe mode, but that’s obviously not an acceptable solution.
Is this likely to be something I can fix or is this an indication of buggered hardware that I’ll have to RMA?
Here’s my specs:
Chassis & Display
Viper II: 18.4" HD+ LCD Backlit Widescreen (1680x945) Super Clear Glossy
Processor (CPU)
Intel® Core™i7 Mobile Processor i7-740QM (1.73GHz) 6MB Cache
Memory (RAM)
4GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (2 x 2GB)
Graphics Card
1GB ATI® Radeon™ HD 5165 PCI Express
Memory - 1st Hard Disk
120GB OCZ VERTEX 2 SATA II 2.5" SSD (upto 285MB/sR | 275MB/sW)
1st DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Integrated 4-in-1 Card Reader (SD, MS PRO, MMC, MS)
Network Facilities
INTEGRATED GIGABIT LAN & WIRELESS 802.11N CARD (AS STANDARD)
USB Options
3 x USB 2.0 PORTS AS STANDARD
Bluetooth & Infrared Options
Integrated V2.0 Bluetooth Adapter + EDR Capability
Battery
Viper Series 9 Cell Lithium Ion Battery (6,600 mAh)
Power Lead & Adaptor
1 x UK Power Lead & 90W AC Adaptor
Operating System
NO OPERATING SYSTEM REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Carry Case
TARGUS XXL NOTEBOOK CASE TCC008EU (£42)
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1.3 MEGAPIXEL WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) (£5)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Quantity
1
Had a nice new Viper II laptop for about 2 weeks and at first, all was well. I run windows 7 (x64) on it and while in the middle of watching a film yesterday the screen froze for a few seconds. Shortly afterwards it came back, although the film had become pixelated and the following appeared in a nice little box on the bottom right of my screen:
“ATI Radeon Family has stopped responding and has recovered”
Now, this happens all the time. The screen will freeze up for several seconds, show the message and repeat a number of times before it eventually BSOD’s. This happens instantly after I’ve logged in.
I decided since I haven’t had it long I’d just wipe windows and reinstall, but it doesn’t seem to make any difference at all. I’ve tried installing the VGA drivers off the provided disk, as well as from the ATI site. Same problem. The only thing that works is if I boot it up in safe mode, but that’s obviously not an acceptable solution.
Is this likely to be something I can fix or is this an indication of buggered hardware that I’ll have to RMA?