the.beloved
New member
PCSpecialist gave me a disservice (and still does)
Less than a year ago I bought a laptop from PCSpecialist with all the trimmings including £ 69.00 for a 3 Year Gold Warranty (2 Year Collect &
Return, Lifetime Tech Support) insurance. The bill came to £2351.00.
Nearly one month ago the adaptor charger stopped working. And so the laptop soon became useless.
I obtained an RMA from PCSpecialist and sent the adaptor to them.
On 15th June PCSpecialist acknowledged receipt of the faulty part.
Having not heard from PCSpecialist since then on the 23 June I mailed them and they said they sent me one replacement on the previous Tuesday as well as another one on the Wednesday (this seemed very strange as only one was required) and that I should receive them that very day.
Having still not received the part I contacted PCSpecialist again and on 27 June they replied that they had just dispatched it with Yodel. They also included a tracking link which took me to the DHL site.
To date, this DHL/Yodel's delivery person(s) claimed to have gone five times to my address, could not find it on another occasion as well as state that cards were left at my house on two separate occasions. This is simply not true!
I live in the middle of a village on an A road. My postcode typed on Google Street View shows the side of the building with the street name on it!
When I order stuff from the net in the UK it usually arrives within a couple of days. Most post only takes a day to arrive.
DHL cannot manage to find my house yet very oddly they keep claiming to have done so on numerous occasions!
I sent two email to DHL/Yodel explaining their error but they ignored them.
I sent a number of emails to PCSpecialist explaining the situation and urging them to put pressure on DHL, to no avail. I then asked
PCSpecialist to use another more competent carrier or just the ordinary post. They didn't seem to like me telling them what to do so now PCSpecialist have blacklisted me and my mails to them get bounced back! They told Yahoo my emails were "abusive". They wrote to me saying that my complaint was "sarcastic"!
I contacted Yahoo to say that I have a legitimate complaint against PCSpecialist and that It is their duty to hear me out. I added that using Yahoo to stop my correspondance to PCSpecialist is highly irregular.
I sent two other emails to PCSpecialist using another email return address but PCSpecialist just ignores me now.
Rather than ensuring that I actually receive a replacement adaptor that costs some £ 20 they prefer to stick to their guns and as a result, PCSpecialist deprive me of the use of the expensive work tool I bought from them. In good faith I also paid for their 3-year Gold cover. Are they in breach of contract?
Meanwhile my laptop has been without its power supply for nearly 4 weeks and I don't know whether PCSpecialist is intending to do anything about it since they stopped contacting me last week!
Can anybody recommend a course of action?
Thanks
Michel
Less than a year ago I bought a laptop from PCSpecialist with all the trimmings including £ 69.00 for a 3 Year Gold Warranty (2 Year Collect &
Return, Lifetime Tech Support) insurance. The bill came to £2351.00.
Nearly one month ago the adaptor charger stopped working. And so the laptop soon became useless.
I obtained an RMA from PCSpecialist and sent the adaptor to them.
On 15th June PCSpecialist acknowledged receipt of the faulty part.
Having not heard from PCSpecialist since then on the 23 June I mailed them and they said they sent me one replacement on the previous Tuesday as well as another one on the Wednesday (this seemed very strange as only one was required) and that I should receive them that very day.
Having still not received the part I contacted PCSpecialist again and on 27 June they replied that they had just dispatched it with Yodel. They also included a tracking link which took me to the DHL site.
To date, this DHL/Yodel's delivery person(s) claimed to have gone five times to my address, could not find it on another occasion as well as state that cards were left at my house on two separate occasions. This is simply not true!
I live in the middle of a village on an A road. My postcode typed on Google Street View shows the side of the building with the street name on it!
When I order stuff from the net in the UK it usually arrives within a couple of days. Most post only takes a day to arrive.
DHL cannot manage to find my house yet very oddly they keep claiming to have done so on numerous occasions!
I sent two email to DHL/Yodel explaining their error but they ignored them.
I sent a number of emails to PCSpecialist explaining the situation and urging them to put pressure on DHL, to no avail. I then asked
PCSpecialist to use another more competent carrier or just the ordinary post. They didn't seem to like me telling them what to do so now PCSpecialist have blacklisted me and my mails to them get bounced back! They told Yahoo my emails were "abusive". They wrote to me saying that my complaint was "sarcastic"!
I contacted Yahoo to say that I have a legitimate complaint against PCSpecialist and that It is their duty to hear me out. I added that using Yahoo to stop my correspondance to PCSpecialist is highly irregular.
I sent two other emails to PCSpecialist using another email return address but PCSpecialist just ignores me now.
Rather than ensuring that I actually receive a replacement adaptor that costs some £ 20 they prefer to stick to their guns and as a result, PCSpecialist deprive me of the use of the expensive work tool I bought from them. In good faith I also paid for their 3-year Gold cover. Are they in breach of contract?
Meanwhile my laptop has been without its power supply for nearly 4 weeks and I don't know whether PCSpecialist is intending to do anything about it since they stopped contacting me last week!
Can anybody recommend a course of action?
Thanks
Michel
