Get Blue Screen and Error message on startup!

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Rob D 88

Bronze Level Poster
Evening all,

When I start my new PC I occasionally get a blue screen with an error message saying your device encountered a problem and needs to restart. It restarts pretty quickly to be honest. It has now happened about 4-5 times in the last 2 weeks but I thought I would leave it as it might be something that sorts itself out.

Has anyone else had similar problems with their new machine?

Thanks Rob
 
steaky360

steaky360

Moderator
Moderator
What error code do you receive (usually a stop code)?

Can you post your full specs from your order page ?
 
R

Rob D 88

Bronze Level Poster
steaky360 said:
What error code do you receive (usually a stop code)?

Can you post your full specs from your order page ?
Click to expand...
Yeah I think it is that. Has a little sad face like this :-(

PC specs are below.

Case
COOLERMASTER MASTERBOX MB530P RGB GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600XT Six Core CPU (4.5GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE GTX 1660 SUPER - HDMI, DP - GeForce GTX VR Ready!
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO M.2, PCIe NVMe (up to 3400MB/R, 2300MB/W)
External Hard Drive
2TB Seagate Backup Plus Slim External HDD, USB 3.0, Black
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Price: £1,185.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/WwnTZF2KJx/
 
Scoped Badger

Scoped Badger

Silver Level Poster
A screenshot of the error code would be a good place to start. Without the specific code, it's just a guessing game.
 
ubuysa

ubuysa

The BSOD Doctor
Take a decent photo of the blue screen next time you get it and post it here.

If there are any files in the folder C:\Windows\Minidumps upload them to the cloud somewhere and post a link to them here.

If there is a file called C:\Windows\Memory.dmp upload that to the cloud and post a link to it here.
 
R

Rob D 88

Bronze Level Poster
ubuysa said:
Take a decent photo of the blue screen next time you get it and post it here.

If there are any files in the folder C:\Windows\Minidumps upload them to the cloud somewhere and post a link to them here.

If there is a file called C:\Windows\Memory.dmp upload that to the cloud and post a link to it here.
Click to expand...
This is the Minidumps file.

Memory.dmp is not there.

101920-8015-01.dmp

drive.google.com drive.google.com
 
ubuysa

ubuysa

The BSOD Doctor
Can you please provide a public link, there's no sense in making people request access if you want them to help you?
 
ubuysa

ubuysa

The BSOD Doctor
Rob D 88 said:
Is this better? I don't normally share files so didn't know if it was ok or not.

Thanks
Click to expand...
Yes that's good, thanks. :)

Your error is RAM related. It's a fatal page table error which indicated memory corruption.

It's entirely possible that a RAM card has come a tad loose in transit - it does happen sadly. Pop both RAM cards out and then ensure they're inserted fully home.

If the problem still happens download Memtest, make a bootable USB stick using the downloaded tool, and boot that USB stick. Memtest will start running. Leave it to run all four iterations of the various tests, that will take many hours, so leave it running overnight.
 
R

Rob D 88

Bronze Level Poster
ubuysa said:
Yes that's good, thanks. :)

Your error is RAM related. It's a fatal page table error which indicated memory corruption.

It's entirely possible that a RAM card has come a tad loose in transit - it does happen sadly. Pop both RAM cards out and then ensure they're inserted fully home.

If the problem still happens download Memtest, make a bootable USB stick using the downloaded tool, and boot that USB stick. Memtest will start running. Leave it to run all four iterations of the various tests, that will take many hours, so leave it running overnight.
Click to expand...
So far so good.

No error message since I took the RAM out and put it back.

Thanks
 
ubuysa

ubuysa

The BSOD Doctor
Rob D 88 said:
So guys today the error message returned.

I managed to get the screen shot this time!

IMG_20201025_105022.jpg

drive.google.com drive.google.com
Click to expand...
Can you upload the dump please? I'll compare it with your previous one, that was caused by a corrupted page table entry, let's see whether this is the same....

In any case it's now time to download Memtest, make a bootable USB stick using the downloaded tool, and boot that USB stick. Memtest will start running. Leave it to run all four iterations of the various tests, that will take many hours, so leave it running overnight. Don't bother with the built in Windows memory diagnostic tool, Memtest is much more thorough.

Also run a chkdsk /f/ x on your SSD and a chkdsk /r /x on your HDD, you'll have to reboot after each one. Check the messages at the end looking for errors found that could not be corrected.

Run sfc /scannow to check your critical system files and check the messages at the end looking for errors found, especially those that could not be corrected.

Let's see what this dump says.... :)
 
R

Rob D 88

Bronze Level Poster
ubuysa said:
Can you upload the dump please? I'll compare it with your previous one, that was caused by a corrupted page table entry, let's see whether this is the same....

In any case it's now time to download Memtest, make a bootable USB stick using the downloaded tool, and boot that USB stick. Memtest will start running. Leave it to run all four iterations of the various tests, that will take many hours, so leave it running overnight. Don't bother with the built in Windows memory diagnostic tool, Memtest is much more thorough.

Also run a chkdsk /f/ x on your SSD and a chkdsk /r /x on your HDD, you'll have to reboot after each one. Check the messages at the end looking for errors found that could not be corrected.

Run sfc /scannow to check your critical system files and check the messages at the end looking for errors found, especially those that could not be corrected.

Let's see what this dump says.... :)
Click to expand...
Please see the DUMP file below.

102520-9312-01.dmp

drive.google.com drive.google.com
 
ubuysa

ubuysa

The BSOD Doctor
Rob D 88 said:
Please see the DUMP file below.

102520-9312-01.dmp

drive.google.com drive.google.com
Click to expand...
It's identical to your first, a PTE corruption. I guess that could be a Windows problem somehow - though it's hard to imagine how - the sfc /scannow should indicate whether that is likely.

It could be a driver issue, though again it's hard to imagine how but it's worth checking that all your devices have drivers (check for yellow triangles with black exclamation marks in Device Manager) and that you have the latest drivers installed.

My money is still on RAM, despite what Memtest might reveal. If Memtest throws even a single error then that would confirm flaky RAM. If it doesn't generate any errors I would try a fully clean reinstall of Windows as a last desperate gamble and if it BSODs again after that I would contact PCS, point them to this thread and ask nicely whether they would consider swapping your RAM cards.
 
R

Rob D 88

Bronze Level Poster
Thanks Ubuysa for all your time and help.

However, it seems a lot of hassle and a bit of a pain in the back side considering you pay all this money for a PC. I know things can go wrong at any time but it does seem like a lot of PCS computers have issues.

I will give it a little go but if I get stuck I will just speak to PCS and see what they can do.

I will keep you all updated and thanks again.
 
R

Rob D 88

Bronze Level Poster
Just tried setting up the Memtest and sent it straight to my External Hard Drive. Set it up as on the instructions and it wiped the Hard Drive of all my stuff! Cannot believe it!
 
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