Hi, my pc arrived yesterday. I've been having problems with the GPU shortly after use. It initially ran like a dream for the first 2-3 hours before I got a driver timeout error & was forced to use task manager to close the game. ("We detected a driver timeout has occurred on your system. A bug report has been generated"). Loaded up the game again & got about a minute in before crashing with the same error. It's now an instant driver timeout on launching any game.
It came installed with the 20.12.1 Optional driver, I first tried using the AMD Utility Cleanup tool to remove that & install the 20.11.2 Recommended driver but the problem persisted.
I've since reinstalled windows but that didn't solve it either.
Since encountering the crashes I started monitoring the performance metrics in the Adrenalin software during. On some games where I can hit the lobby, I've noticed the GPU Utilization consistently spiking from 0 to 100 or close to it before getting the timeout error. The GPU temperature was usually in the mid 40s with the highest going just over 50. It was then I noticed Fan Speed at 0 RPM, I found a 'Zero RPM' option enabled by default on the Adrenalin software that I disabled. It dropped the GPU temperature to low 30s but timeouts continue.
I haven't got too adventurous inside the case, only going so far as to verify everything I could access was firmly connected.
Everything else runs extremely fast, it's just any load on the GPU now causes it to instantly crash.
It came installed with the 20.12.1 Optional driver, I first tried using the AMD Utility Cleanup tool to remove that & install the 20.11.2 Recommended driver but the problem persisted.
I've since reinstalled windows but that didn't solve it either.
Since encountering the crashes I started monitoring the performance metrics in the Adrenalin software during. On some games where I can hit the lobby, I've noticed the GPU Utilization consistently spiking from 0 to 100 or close to it before getting the timeout error. The GPU temperature was usually in the mid 40s with the highest going just over 50. It was then I noticed Fan Speed at 0 RPM, I found a 'Zero RPM' option enabled by default on the Adrenalin software that I disabled. It dropped the GPU temperature to low 30s but timeouts continue.
I haven't got too adventurous inside the case, only going so far as to verify everything I could access was firmly connected.
Everything else runs extremely fast, it's just any load on the GPU now causes it to instantly crash.
Case | FRACTAL DEFINE 7 BLACK QUIET MID-TOWER CASE |
Processor (CPU) | AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4) |
Motherboard | ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready! |
Memory (RAM) | 64GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 16GB) |
Graphics Card | 16GB AMD RADEON™ RX 6800 - HDMI, DP - DX® 12 |
1st Storage Drive | 2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W) |
1st M.2 SSD Drive | 1TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W) |
DVD/BLU-RAY Drive | NOT REQUIRED |
Power Supply | CORSAIR 850W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET |
Power Cable | 1 x 1 Metre UK Power Cable (Kettle Lead) |
Processor Cooling | Corsair H115i RGB PRO XT Hydro Series High Performance CPU Cooler |
Thermal Paste | STANDARD THERMAL PASTE FOR SUFFICIENT COOLING |
Sound Card | ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD) |
Network Card | 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED) |
Wireless Network Card | WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0 |
USB/Thunderbolt Options | MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS |
Operating System | Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001] |
Operating System Language | United Kingdom - English Language |
Windows Recovery Media | Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
Office Software | FREE 30 Day Trial of Microsoft 365® (Operating System Required) |
Anti-Virus | NO ANTI-VIRUS SOFTWARE |
Browser | Google Chrome™ |
Warranty | 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) |
Delivery | 2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND |
Build Time | Standard Build - Approximately 13 to 15 working days |