Kinda unimpressed
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grabro58
New member
I understand our busy guys, but I'm now onto 16th day pre production. I was told via online chat it would be in production last week. Could really do with this new pc as the one I use for work is about to die, or be thrown out of the nearest window: then I'll be back using paper and pen 
The HDD for your order is one of the 1TB Caviar Blacks, both the 1TB and the 2TB have been delayed until today, they are coming in today thankfully and I will ensure your order goes through production as quickly as possible for you along with the orders awaiting the 2TB drives.
grabro58
New member
Hi Jak,
Do you think it will go today? Its been in quality control since first thing
I suppose part of the problem is that in this day and age we expect instant gratification, and hate to wait.
However, like the first poster I am likewise feeling unimpressed.
11th pre-production day for me, so not as bad as some. From previous posts I imagine they are waiting on the Caviar Blacks.
It would be nice if when ordering that out of stock items would be indicated so you could choose accordingly. One component is rarely the deal breaker in many peoples choice I imagine.
Hopefully, the proof will be in the pudding and I will suitably impressed when it arrives.
However, like the first poster I am likewise feeling unimpressed.
11th pre-production day for me, so not as bad as some. From previous posts I imagine they are waiting on the Caviar Blacks.
It would be nice if when ordering that out of stock items would be indicated so you could choose accordingly. One component is rarely the deal breaker in many peoples choice I imagine.
Hopefully, the proof will be in the pudding and I will suitably impressed when it arrives.
It would be nice if there was a better indication of when items were out of stock, and if possible it would be nice to know when the new stock will arrive.
I've seen another PC site which has a simple 'stock' field which shows how many items are in stock and an image of a van with a delivery date and time next to it to show when new stock will arrive. I think something like this would benefit PCS.
The only way I learned that the MOBO I want is out of stock was because I wanted to fast track as I'm ill off work, I had to contact customer support to learn there won't be any in till Thursday.
On a side note, although I had to contact support myself (by phone since my PC is dying and has a problem with the online support) to get the stock info, the wait time wasn't bad (~10m) and I found it excellent and succinct. The last time I had to ring a support line I must have totaled around an hour of 'on holds' and numerous transfers.
I've seen another PC site which has a simple 'stock' field which shows how many items are in stock and an image of a van with a delivery date and time next to it to show when new stock will arrive. I think something like this would benefit PCS.
The only way I learned that the MOBO I want is out of stock was because I wanted to fast track as I'm ill off work, I had to contact customer support to learn there won't be any in till Thursday.
On a side note, although I had to contact support myself (by phone since my PC is dying and has a problem with the online support) to get the stock info, the wait time wasn't bad (~10m) and I found it excellent and succinct. The last time I had to ring a support line I must have totaled around an hour of 'on holds' and numerous transfers.
The problem I see here is that what is in stock now may not be in stock by the time your PC is about to be built, I somehow doubt that PCS hold 2+ or 3+ weeks worth of stock all at once, and also what is not in stock now could well be in stock by the time your PC is about to be built.
Again, whilst quite cool, unless you know how many they get through in a day, numbers aren't actually that useful, if it says they have 2000 in stock you might think cool, theres loads there, but not if they go through 1000 a day (totally fictional numbers here)
You can also check here to see how busy the phone lines are at the time, it refreshes every 15 seconds (I think) so is pretty much real-time.
A fair point, but short of "buy-pallet-of-stock-and-pick-from-it-till-it's-empty-then-order-more" it is not difficult to mark a product number down when an order is placed, i.e:
"We have 10 MOBO's in stock and someone has ordered 1. The PC hasn't been built yet so mark 1 of them as to be used. PC has now been built, we have 9".
I have no idea how the stock is managed PCS side but at worst it would be implementing another system or module on to a system (unless PCS does the pallet thing).
The point I'm trying to make (perhaps badly) is this is not as difficult as it sounds. Years ago I did some work for an Amazon off-shoot company during a college break and they're stock management seemed terrible. They eventually used scanners/PDAs that linked to their system. Scan/input stock and they're sites were updated. When a product was bought it was marked as such and the site updated again.
The fact that clicking fast track shows when an item is out of stock tells me that PCS is already able to do something (even if it is manually).
I'm totally cool with my situation and how it is progressing but I think it should be simpler for future customers.
I'm kinda unimpressed too with my order. I placed my order for a pc almost one month ago (9 February). After several calls trying to find out if there was a problem as pre-production was taking so long (I was not told of any problems), and promises that the process would speeded up, I was today told that it had been dispatched. Only the tracking number that I was given does not work - the website says "Your search did not find any matching tracking", and no one appears to be answering the phones as I spent over 20 minutes on hold at PC Specialist before giving up. Fingers crossed it comes soon.
Mark
Mark
Xoil
Well-known member
I believe this is how PCS mark their stock sort of, but if it was done this entirely way PCS would have a lot less parts you can use and when they do come in, stock will disappear quickly because people want it, having it as it is at the moment means people can get what they want even if its not in, PCS receive stock daily so normally missing parts isn't a problem, but they have has a rush of orders in recently.
I partly agree.
I didn't mean that the stock would not be selectable (like I said I'm now waiting on a MOBO but I don't mind now that I know), just that people should know that an item is out of stock and when it will be restocked so they can make informed decisions.
Some people I'm sure, would choose other components if they knew they would have to wait another week, other people (like me) don't mind but would've liked to be informed instead of finding out themselves or wondering later why their PC is taking longer to be assembled.
For instance the OP wouldn't be moaning on the forums if he/she had known there would be a delay because of stock. Whether this would be because of choosing a different component or from the knowledge there would be a delay is a different matter, but it's nice to have the choice
The tracking number will not work until your parcel has been logged in at the depot that PCS use, which generally happens evening-ish, a lot of people can't see anything on the tracking til 5-7pm on the day of dispatch.
Buzz
Master
Hey again all
I just wanted to come back after reading others comments on my original post..
When I ordered my computer first off on a personal level it was stressful as I use my computer for everything. So my initial post would have that temperament included. The thing is tho, Every company has delays or issues or faults as well as good points.
Some sites as mentioned do have stock reports as and when you buy but this is 99% of the time on individual stock parts or full pre build purchases and NOT part of an assembly. If you have a computer going in to build and at the time of ordering the parts are there but then someone pays to have it fast tracked. They will be put first in the queue and take the parts. Now if your next in line and one part is unavailable more are ordered, your comp build is put on hold then by the time it comes in other parts have since gone out. This after checking other sites is not easy to manage unless you do want to buy loads of stock in before its sold. Its annoying I agree as, as you can see I was in the same position.
The difference is, I ordered am SSD drive from another place and came fairly fast but any returns or customer support was pretty much non existent.,
PCS forum is great because people can come and get piece of mind. The phone time delays they report are pretty spot on and once connected I must say the level of commitment to achieving a result is 2nd to none.
Issues I had with my computer have since been sorted for the most part (teething issues with software mostly) Still unhappy with DPD mind you.
Buying/paying for something sucks and having to wait but in the end I must say Id rather wait and have the service I have then buy and get in few days and end up having non existent service.
expect Murphy's Law then anything better is a bonus.
Id buy from PCS again but next time id be more experienced with them and half expect stock issues. After all I do believe issues like the serious weather in Thailand had serious issues then with WD HDD stock for many companies so its not always the fault of who we buy from.
Anyway just wanted to say this as was my original post.
Thanks.
I just wanted to come back after reading others comments on my original post..
When I ordered my computer first off on a personal level it was stressful as I use my computer for everything. So my initial post would have that temperament included. The thing is tho, Every company has delays or issues or faults as well as good points.
Some sites as mentioned do have stock reports as and when you buy but this is 99% of the time on individual stock parts or full pre build purchases and NOT part of an assembly. If you have a computer going in to build and at the time of ordering the parts are there but then someone pays to have it fast tracked. They will be put first in the queue and take the parts. Now if your next in line and one part is unavailable more are ordered, your comp build is put on hold then by the time it comes in other parts have since gone out. This after checking other sites is not easy to manage unless you do want to buy loads of stock in before its sold. Its annoying I agree as, as you can see I was in the same position.
The difference is, I ordered am SSD drive from another place and came fairly fast but any returns or customer support was pretty much non existent.,
PCS forum is great because people can come and get piece of mind. The phone time delays they report are pretty spot on and once connected I must say the level of commitment to achieving a result is 2nd to none.
Issues I had with my computer have since been sorted for the most part (teething issues with software mostly) Still unhappy with DPD mind you.
Buying/paying for something sucks and having to wait but in the end I must say Id rather wait and have the service I have then buy and get in few days and end up having non existent service.
expect Murphy's Law then anything better is a bonus.
Id buy from PCS again but next time id be more experienced with them and half expect stock issues. After all I do believe issues like the serious weather in Thailand had serious issues then with WD HDD stock for many companies so its not always the fault of who we buy from.
Anyway just wanted to say this as was my original post.
Thanks.
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Sorry to have hi-jacked your thread, but it summed up things pretty well. I look forward to joining you in your happy place.
Meanwhile, now 12th pre-production day. I know the estimates displayed on the website, but the e-mail when I ordered on 19th Feb stated ...
we currently estimate the delivery lead time to be 10 to 12 working days for PC orders
I'll leave it at that. Frustration can get you carried away.
Meanwhile, now 12th pre-production day. I know the estimates displayed on the website, but the e-mail when I ordered on 19th Feb stated ...
we currently estimate the delivery lead time to be 10 to 12 working days for PC orders
I'll leave it at that. Frustration can get you carried away.
I order my PC on the 26th February. Its now in its 7th working day and it is in the pre-production stage.
The average wait time displayed is currently 17 days, so if i received my PC within or by the 17th day, i shall be very happy. However, on the lead time table i see that 4.76% of desktops ordered do not arrive within 28 days. I looked and knew this from the get go, so it is something i am prepared for.
I know a new PC is something everyone is looking forward to getting their hands on, and this often makes it seem worse when you have to wait. But sometimes you do have to muster up that patience you have within yourself, and suck it up and wait. As someone already mentioned, 30 working days is outlined in the T+C's.
If your order passes 30 working days, then i would endorse sometimes dissatisfaction, but until my timescale reaches that 30 days (which i hope it wont!) i shall sit patiently in excitement at my order arriving!
Martyn.
The average wait time displayed is currently 17 days, so if i received my PC within or by the 17th day, i shall be very happy. However, on the lead time table i see that 4.76% of desktops ordered do not arrive within 28 days. I looked and knew this from the get go, so it is something i am prepared for.
I know a new PC is something everyone is looking forward to getting their hands on, and this often makes it seem worse when you have to wait. But sometimes you do have to muster up that patience you have within yourself, and suck it up and wait. As someone already mentioned, 30 working days is outlined in the T+C's.
If your order passes 30 working days, then i would endorse sometimes dissatisfaction, but until my timescale reaches that 30 days (which i hope it wont!) i shall sit patiently in excitement at my order arriving!
Martyn.
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